This Mississauga area hvac business is rated 1.8 from 10 reviews with a TrustScore of 1.1. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Our rented water heater broke. Four days and four technicians later, it's still broken. Instead of changing out the unit, they have allowed our family, with a special needs child who can't have a bath, to suffer. I have had to call them 20+ times. Their technicians are regularly hours late and literally do NOTHING. Except order another technician. Who does nothing. I would never use this company for anything again, and I would suggest that others do the same.
My Furnace suddenly stopped working after the duct cleaning was done, we noticed that the house was cold and placed a call at 4:00 PM to send some one to fix the issue, I told the representative on the other end that we are seniors, my husband 73 and me 65 yrs old. We need service ASAP. But the representative told when someone is available they will contact me the next day after 7:00 AM, I kept telling her we can survive because it is a cold day outside Temperature is -10 C.
We received a service call the next day at 0945 AM from a technician what is the problem!!
Is this the kind of service you give 24/7??
The worst service.
Called multiple times to report hot water not heating up. They sent third party company to take look and I was told the igniter is no good. I was told that they will come back the next day to fix it. Not only they did not.show up, but didn't even call. Called reliance to report, I was put on hold for more than 45 minutes only having to hung up on me. Second time they came over, cleaned the igniter and left. Up until now the problem hasn't been fixed.
Let's hope I don't have to file another online public complaint about reliance because I will if the company keeps on playing game and try to only take money but not provide service promised.
I have been on call asking for furnace maintenance since may 22 morning, but all I get is that no your rental agreement doesn't say furnace. I have my rental agreement in front of me and attached. It says sku 636 Furnace service with ac rental. Why when your sales rep sold me on agreement everything sounds nice, but whenever I call everyone pushes me around. Not acceptable. You wouldn't want to be treated like this if you were a client.
On my agreement it says cpp on existing furnace with ac rental. I asked the rep on the call then what does this mean? The lady said that's not her job to understand that. Another rep sounded so nice and said let me transfer you to customer service when he knew customer service is closed on the weekend. Why is customer service closed if you claim you service clients 24 7? when I need escalation, everyone is closed or not my business.
Reliance Home Comfort has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 12 |
Approved | 3 | 10 |
Unverified | 0 | 2 |
Suspicious | 0 | 0 |
Overall Rating | 1.2/5 | 1.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1970 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Mississauga area hvac business is rated 1.8 from 10 reviews with a TrustScore of 1.1. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Reliance Home Comfort |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1970 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Reliance Home Comfort to request licensing info. |
Insurance information | Contact Reliance Home Comfort to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.