***I am taking this time to write this...to save anyone else the hassle of dealing with this very unprofessional company***
I don't want what happened to my family to happen to someone else!!!!
We have been waiting over a year for 1 counter & 1 sink counter for our kitchen mud room, that we ordered & paid for when we got out kitchen islands done.
We have kindly waited & waited. We have made at least 12 calls to the owner ROSS indicating that our kitchen is still not complete because he won't finish the job.
The typical response is "I'll call you right back", "oh, I have found a piece to finish the job, I'll call you right back", "last night I was telling my wife abt you guys and I'm going to finish your job ASAP, let me call you right back"
(see the theme?)
Ross is never going to follow up....he doesn't know what customer service is....and obviously doesn't expect ppl to complain either.....but I am!.
He refuses to complete the job or do what was promised.
Its a sad state of affairs, when contractors like this don't complete the work the are paid for...and given ample time to do so. With little complaint from us.....TILL NOW!
It tarnishes great reputations of amazing contactors out there.....sad...very sad!
I will continue to update all social media...because I'd hate to see this happen to someone else.....in my opinion: PLEASE STAY AWAY FROM THIS COMPANY..... Or, be smart and not pay him any $$$ until you get your full project done.
Response from Renovare Marble & Granite
WOW! 'TRUSTEDPROS' suggests that we keep the personal out of our reply, but it is very difficult to respond professionally to such an emotionally charged review. All we can do is state the facts here in the hopes that your attempt to ruin our small, family owned business, are unsuccessful.
You hired us to complete your KITCHEN counter tops in a rare stone, which was limited in availability. You were informed of this fact. We all hoped that there would be remaining material to complete a small piece (21 x21") to cover a tiny vanity in your laundry room, but there was not.
We accepted a deposit of 50% before the job and 50% upon completion, which you gladly paid for, as you were VERY pleased with the outcome of our work. Your review failed to note that you were ecstatic (dare I say?!) with the work and completion of your beautiful kitchen counter tops. So no, we did not take your money and run.
We have tried to locate a small piece for your laundry room. We really have. If you can find a company that will cut into a slab of that rare stone, then please, pass their number along. We have also been very clear with you over the phone that we have been unable to locate a piece.
Your review statement "We have been waiting over a year for 1 counter & 1 sink counter for our kitchen mud room, that we ordered & paid for when we got our kitchen islands done" is untrue. The job you were charged for did not include the 21 x 21 piece for your laundry room vanity. Also the "1 counter" you refer to has been fabricated and is sitting in our shop waiting for you to pick up, again at no charge. Please let us know if you would still like it.
We work very, very hard at trying to provide the best service, and can only hope that our happy customers speak as loudly as the unhappy ones
Ross and Natalie