Sarte Heating & Cooling Ltd provides services such as installations and 24 hour emergency service of air conditioners, furnaces, hot water tanks, boilers, HRV (heat recovery ventilators), gas lines and duct cleaning since 2005.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
The guys showed up at 8:00 as scheduled, took out the old furnace and installed the new one by 3:00.
They covered the floor, so that they wouldn't muck it up. They were polite, courteous and very polite.
I would recommend them without hesitation. I'm in sales myself, so I'm very particular and
even fussy. Five stars all around.
The guy from Sarte's did a very good job, Ak gave the best solution to fix my Hvac issues. The company showed great concern with customer as well by trying to fix the problem in a very economical way. Thank you Sarte Heating and Cooling Ltd.
We hired Sarte Heating and Cooling a few months ago to replace our 20+ year A/C unit. We looked around for a few things before choosing Sarte.
-generally positive reviews
-good standing with BBB and other affiliations (e.g. professional associations)
-cost estimates in line with expectations and other quotes
-good communications
-knowledge and attitude during the onsite quote process
Overall, Lito was an excellent project manager. He answered questions to what he knows. He was easy to schedule for a quote and quick to reply to emails or phone calls within a few hours. They had no issues providing us with copies of documentation for our records such as tech certification cards or proof of liability insurance before coming to work on the job. The Sarte quote was in line with expected costs of other companies and of 6 companies contacted, Sarte was one of only three that actually bothered to get back to us!
The installation (once equipment arrived) was scheduled quickly and because of the equipment delay (see the note to follow), they offered to come after typical hours having arrived around 4PM on a Friday and worked until almost 9PM to get the A/C in and working in July of one of the hottest summers on record. The crew was courteous and careful in our finished basement.
The equipment and delivery was an issue for which we gave Sarte a Timeliness score of 3. To be fair, most of the reason for a lower score is levied onto their supplier (local or HQ is irrelevant to the consumer). We never did get the unit we requested. The supplier shipped the wrong unit, and then as a replacement, made a decision to send another 'higher grade' unit, expedited, but ultimately was still not the model we requested (and anyone he knows about the incredibly minor differences in AC units would understand why getting a 'higher' grade unit isn't all that big of a deal). The supplier seemed to think we should have been happy knowing they paid extra to expedite this unit and would not cut any cost off the price to Sarte for the supplier error causing the delay. All of this waiting for an AC unit took almost a month and we still never got the model we wanted!
Thank goodness we were not buying a car.
The last information we received was that the model we did want was apparently still on a factory floor and that it wouldn't ship until early September. Hence, we opted to go with the 'higher' grade unit that had arrived rather than go two more months in a heat wave summer (30C+ days) without the AC.
Unfortunately the lengthy delay looks bad on Sarte but we understand the circumstances were somewhat out of their control. Hopefully the Carrier suppliers will be more on the ball when someone order a model that isn't the unit sold and in stock 95% of the time.
Sarte did their best not only to schedule an install as soon as a unit arrived as previously mentioned, but they also offered us a small compensation (an offer for one of their services). In fact, they even said they would offer this compensation if we decided to get our deposit back and go with another company.
Kudos Sarte!
We turned down the service but were grateful knowing they were trying to maintain a positive customer relationship.
The AC is working fantastic as expected (Carrier SEER16 rated) and cools the house down in an hour at most. We wouldn't hesitate to contact Sarte again for our future HVAC needs.
Sarte Heating and Cooling Ltd has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2005 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Sarte Heating & Cooling Ltd provides services such as installations and 24 hour emergency service of air conditioners, furnaces, hot water tanks, boilers, HRV (heat recovery ventilators), gas lines and duct cleaning since 2005.
Main contact(s) | Sammy Sarte |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2005 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Sarte Heating and Cooling Ltd to request licensing info. |
Insurance information | Contact Sarte Heating and Cooling Ltd to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.