At Signature Contracting, our home renovations business is founded on exceeding our clients’ expectations through quality workmanship and professionalism. We have hand-selected a dynamic team of trusted tradespeople, designers, cabinet makers and renovation experts, offering a broad range of in-house services to craft and carry out your uniq read more...
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Chris, Jessie and the rest of the team did a very good job on our basement renovation in Ancaster. They were very particular about the quality of the work they completed. When we had questions, or changes had to be made because of unforeseen problems they were quick to address them.
Small changes were included without additional billings, and major changes were costed and agreed to on a timely basis. Although they worked very hard to complete the job on time, they were a few days late, so I advise others to build in a bit of a buffer if you need work done by a particular date. Would re hire.
We wish to recommend Chris and his team from Signature Contracting. Out of 4 separate estimates, Signature's was the best both with respect to overall cost and schedule. They completed the project on time with no delays and within budget. The workmanship was very good. We are very glad we chose Signature for our basement reno and will be contacting them again on future jobs.
Had air conditioner installed April 2013. We're very happy with the service at the time but when we turned it on this summer it would not work. Contacted Signature Contracting and got the I will call you back response. After 2 more phone calls 2weeks later no response we called another company to service it who indicated it was an installation issue. After contacting them once again with same response I emailed them and was told they would come that Friday. Friday came and they cancelled on me after the time of the appointment. Basically they never came left us with no working air conditioner for June ( with three young kids). Would not honour any warranty since the warranty was due 12 months from installation even though it was their mistake and would charge us a service call. These guys are impossible to get a hold of, ignore phone calls and most f all do not stand behind their work! VERY SHADY BUSINESS MEN!
Hi Kathryn
I am writing with respect to your recent review of our company. While we respect the right to express your opinion we feel your comments are very one-sided and do not accurately reflect the entire situation. We appreciate your frustration over the situation, however like most businesses, big or small we do have guidelines to follow with respect to warranties and billing for labour work. You had an air conditioning unit installed in April 2013, based on the fact that we did not receive any correspondence stating otherwise, we presume you were satisfied with the performance of the unit throughout the 2013 season. There are many reasons for an air conditioning unit to malfunction over the winter. Extreme cold conditions can cause the welds on the service valves to crack due to expansion and contraction, improper maintenance, nudging of the unit and etc . It is impossible the unit malfunctioned due to an installation error given that it worked without issue the previous season. The pressure associated with running the unit would have made any installation error immediately noticeable.
With respect to your complaint about our customer service we acknowledge the situation should have been handled differently. You initially contacted our team member with a warranty concern and were notified the product is no longer under warranty. You were unhappy with being billed for a service call which led to a delay in scheduling you in. Being an HVAC company, your phone call came at one of our busiest times of the year, making immediately scheduling next to impossible. Chris then agreed to come out and look at the unit, however after consulting with our team we did not feel it was warranted for him to attend your residence due to pressure, bullying and threats made to him by yourself. In addition, you noted having another company out to inspect the unit which would have resulted in an automatic termination of the warranty originally issued as we could not ensure what had been done to the unit at that point. As a company we stand by our work and ensure customers are fully aware of the warranty provided to them at the time of purchase. We did not continue to respond to your phone calls and emails as we were deeply offended by the threats made by you to damage our reputation with negative reviews. We provided you a unit at a good rate with an industry standard warranty and were patient in working with you despite issues making payment on completion.
In meeting you and completing work the work we felt you were a kind and genuine person, not the sort of person who would intentionally tarnish the reputation of a small local business and two hard working men. We would like the chance to speak with you further regarding your dissatisfaction with our service as well as the negative comments you have posted.
I hired the services of Signature Contracting & am so happy I did! From the moment I met Chris, I was very impressed with his honesty, knowledge & professionalism. Chris & Sean were both courteous, professional, on time, detailed, & cleaned up every day. Just to show you how dedicated & reliable this company is, Chris even came out to continue the work on the day of the major snowstorm we just had this past week, even though I told him the day before that I would understand if he could not come. If that is not dedication & commitment to excellent customer service, then I don't know what is. Because of the storm, only thing left to do is the backsplash, which Chris will be returning to do to complete the powder room. Timelines & budget were met & the quality of their work far exceeded my expectations. I love my new bathroom (see pics attached)! I would highly recommend Signature Contracting to my friends, family & anyone else in need of home renovations or repairs. Thank you guys for a job well done!
Everything went according to plan and on budget. Questions about costs were handled professionally and fairly. I am very pleased with the work and will have Signature Contracting back.
Very good to work with, and very good rates. We caught them in a busy time of the year, so it took a bit longer (and we were admittedly a small job).Definitely would use Chris and his team again, and are thinking about them for a few bigger jobs on the horizon.
We utilized Signature Contracting to complete our unfinished basement for further living space. They were very responsive in setting up initial meetings and completing a very reasonable contract for the work. Timelines were met and any additional features worked out. The completed project is amazing and we use this space everyday! Our basement is now warm, cozy and a great addition to our home. We would recommend their services for all projects and look to use this company for further home improvement projects.
Thanks again!
I hired Signature Contracting to do a complete basement renovation. I had my own ideas, but throughout the process both Chris and Jessie came forward with different ideas on how better to address my many challenges.
There were many times where I was a bit nervous about the whole process, undertaking a renovation like this on my own, but they were always patient and understanding of my many questions and always reassured me that they would work with me to create a wonderful living area. My girls and I are thrilled with the result. It's been a great process and I know I hired the best team possible. I would work with them again in a heartbeat and would gladly recommend their services to friends and family. They even sent a "thank you" text as soon as they left the property. Great team.
We have an older house we bought a year ago in the Locke St. area. We love this home and having been owners of an old home in the past didn't purchase thinking we wouldn't have to have work done.
Our first problem was the alcove in our dining room sprung a leak. We were lucky enough to find Signature Contracting and we've never looked back. Not only did they do a bang up job that was near impossible due to the tight space between our house and our neighbours we also hired them to install a range above our gas stove and make custom drawers for our third floor attic master bedroom.
We were so pleased with the work and the way Chris and his team conducted themselves. We couldn't have asked for better service. This is very important to us because my husband and I both work from home and a tidy and quiet environment is required for us to conduct business. This is why we are looking forward to having the Signature group back later this month to start basement renovations (full apartment), Laundry room and third floor custom shower. Great guys, wonderful work, easy going and a pleasure to do business with. I will add pictures when the basement and attic are complete.
We had the guys from Signature Contracting come in to our home to relocate our furnace, air and water heater to make the space more manageable. The plan was to have the HVAC moved first and then to get a separate contractor in to finish the basement at a later date. We found Chris and Jessie to be very friendly and approachable. When discussing our plans with them I learned that they do renovations as well. They were exceptionally knowledgeable and were also able to provide us with an estimate on the spot. We were referred to them through a friend in the first place but have being scorned by a contractor in the past I was cautious in retaining further services without first checking out references.
They were very forthcoming and were able to provide me with 3 references and to my surprise at the request of my husband they were able to arrange a visit to the job site that they were on at the time which happened to be a basement apartment. Needless to say I was impressed and we went ahead and hired them for our renovation.
Our project was completed well within our timeline and it turned out even better then expected.
Thanks guys!
Signature Contracting has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 64 |
Approved | 0 | 63 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Yes |
In Business Since | 2011 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Signature Contracting has been recognized for their skills and expertise by their peers in the following categories
The gentlemen at Signature Contracting are great to work with. They do great work and are very honest and knowledgeable. I would highly recommend using them for any general contracting needs.
Whether looking to remodel your existing bathroom or add an additional bathroom to your home we will complete the project within a pre-arranged timeline and budget. We will work with you to create the perfect room for your living space, from a practical or accessible bathroom to a luxurious spa.
Were committed to working within the budget of your project and making sure that your project is completed as outlined in a pre-approved schedule. Whether were starting from scratch or finishing where you left off, we guarantee top notch results at an outstanding price.
Signature Contracting is committed to working within the budget of your project and making sure that your project is completed as outlined in a pre-approved schedule. We manage your project throughout the entire process, ensuring we achieve top notch results.
At Signature Contracting, our home renovations business is founded on exceeding our clients expectations through quality workmanship and professionalism. We have hand-selected a dynamic team of trusted tradespeople, designers, cabinet makers and renovation experts, offering a broad range of in-house services to craft and carry out your unique vision.
When partnering with us, our experienced industry professionals walk alongside you, accurately noting your needs and wants, while offering the latest d cor advice and curated in-house product selections in our Stoney Creek showroom. Your designated designer and d cor assistant will also provide you with design drawings and 3D renderings, allowing you to visualize your space and materials prior to building. With all products offered in-house, you can touch, see and feel your future finishes without exhausting valuable resources on outsourcing.
Our ability to offer a multitude of services also ensures that one company is held accountable for the cost, schedule and performance of your home renovations. Our entire team remains clearly focused on a singular goal: turning your ideas into reality.
Whether interior renovations, such as a bathroom renovation, custom kitchen design and cabinet making, customized concrete countertop, custom wood accents, basement renovations and home additions Signature Contracting prides ourselves to fulfill our clients home renovations and home improvement needs in a timely fashion with respectable and open communication.
Main contact(s) | Chris Donald , Jessie Freeman |
Alternate Phone Numbers | 905-664-7366 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Please contact for warranty information. |
Accepts credit cards | Yes |
Year established | 2011 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Signature Contracting to request licensing info. |
Insurance information | Contact Signature Contracting to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.