We go to great lengths to recruit great cleaners for you. We only partner with experienced, professional cleaners who are thorough, reliable and friendly. Each cleaner undergoes a criminal background check, reference checks and is trained on S&S cleaning best-practices. Furthermore, after each cleaning, customers are asked to rate the q read more...
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I have had Sophie send me cleaning ladies since 2017. After every clean I keep thinking I need a new cleaning service, and this week was the last straw. (I have text messages that go back to January 2018 to prove I am a client.) I kept giving her the benefit of the doubt with each clean, and I will no longer use her services again.
She only takes a cut of commission and her “ladies” don’t speak a word of English. They are never on time and she constantly reschedules at the last minute.
We agreed on a 2 person/4 hour clean starting between 1 and 2 pm. (The original clean time was set for 11-12 but in typical Sophie fashion, she texted the night prior to reschedule the time.) I had made it clear in the past that I wanted cleaning done before the dinner hour - - we don’t want cleaners around at 6:30 pm while having dinner! With past cleanings, it was not uncommon for them to come so late that we were having dinner while they cleaned around us!
On Thursday, the cleaners arrived at 3:49 pm (on cameras). I texted Sophie and asked how they were going to finish a 4 hour clean at such a late start time? Who starts cleaning someone's house at 3:50 PM when the agreed on time was 1-2 pm?
There must be some language issues, because at 6:05 she texted me back and said they’d be done in 45 mins. Well, a four clean would take them to approximately 7:45 and I pointed that out to her. They did stay until 7:45 but had I not caught them arriving so late, they probably would have left early. My son tells me they have been late for every clean, and never stay for the allotted time. They never lock up properly either - On two occasions they have left the key dangling in the lock!
The cleaning is subpar and very poor. They never vacuum under sofa cushions and they just move stuff around to look like some areas have been cleaned. Cleaning supplies are left thrown in my garage. I have pointed out for the last 3 cleaning dates that the bottle of ceramic tile cleaner has not been opened - they seem to clean my tiles with water only?
This week's cleaning was supposed to be 1 extra hour spent on wet wiping all my California shutters. This was mentioned in two text messages to Sophie. The shutters were not cleaned. As well, the inside of my microwave was not cleaned, sides of stove were dirty, under couches not vacuumed, floors not moped - it was very atrocious clean. Clearly these ladies resented being caught for coming late, and had no intention of doing a proper clean. I paid $200 for a horrible clean.
I would never recommend S&S cleaners to anyone.
I used s&s cleaning to clean my house before putting it up for sale. From my first email to the team leaving my sparkling house, s&a, cleaning team was professional, courteous and efficient. My home never looked better, I almost didn`t want to move after all. Thank you to Sophie, Maria bella and nana team of four great cleaners for an amazing job.
Hi there. Thanks for a great review.
C U then again.
My house was in excellent condition after my S&S cleaning. The team did a great job and their attention to detail was evident in every room, despite the house originally being in quite dismal shape due to lots of recent company. Thanks so much for your work – it’s sincerely appreciated!
thanks for a great review
we will looking forward to seeing you again
S&S Cleaning has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by S&S Cleaning may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2011|
|Member of TrustedPros Since||2019|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Our cleaning company was founded with the most important goal to provide high quality, excellent and affordable cleaning services in the City of Toronto and surrounding areas at your convenience, at a time to suit you, taking into consideration your specific cleaning requirements.
S&S Cleaning provides premium quality cleaning for homes and commercial premises in the Greater Toronto area and beyond. We have over 20 years of continued excellence in cleaning, with thousands of positive testimonials making us better than any other Toronto cleaning company.
Windows cleaning provides professional window cleaning services and home maintenance to residential and commercial window cleaning clients from Toronto and surrounded area, Markham, Vaughan Thornhilll, Woodbridge, Brampton, Aurora and etc.
We go to great lengths to recruit great cleaners for you. We only partner with experienced, professional cleaners who are thorough, reliable and friendly. Each cleaner undergoes a criminal background check, reference checks and is trained on S&S cleaning best-practices. Furthermore, after each cleaning, customers are asked to rate the quality of the service. This ensures we can uphold our high standards you expect.
|Main contact(s)||Sophie Beridze|
|Listed with TrustedPros since:||2019|
|Warranty||Employees are bonded and insured and have WSIB HAVE MORE THAN 7 years experience We send a team of two Home Service Professionals, who have been professionally trained, are reference-checked and fully insured. Our team of Home Service Professionals will clean your home from top to bottom and bring all the necessary equipment and supplies to deliver a premium clean.|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Licensing information||Services listed by S&S Cleaning may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.