Creative and experienced Carpenter/Builder with over 20 years Experience, With Both Commercial and Residential services. Making suites Legal, Renovation or Additions,Full Project Management for your project Quality Carpentry, Decks, Pergolas, Structural Alterations, Concrete, Retaining Walls, Basements, Attics, read more...
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We contracted Steel Dragon to complete a big home renovation after they did a great job at a great price on our deck.
We were quite nervous about the whole process given that we have never managed a big renovation before and it was a big budget.
They were very patient and clear in the contracting process so that we were comfortable and clear on what the steps were and decisions. Jacquie was incredibly helpful when it came to design ideas, sourcing and being flexible where we wanted to make small adjustments to design elements.
The estimated 3 months to complete the complete kitchen reno, 2 bathrooms, floors throughout and painting. It was done on time and on budget. The result was beyond what we could've hoped. We're thrilled and so so proud of our new home.
Clayton really took the time to make it exactly the way we wanted from the custom shower, to the built in wine-rack and live-edge mantle.
We're thrilled not just at the quality but also the really affordable cost.
Clayton and his journeyman were great. They kept us advised each step of the way. They were on time, on budget and professional. Out of the 5 contractors we met with we felt most comfortable with Steel Dragon because of their knowledge of what all needed to be repaired. They salvaged as much t&g of the 1962 deck that they could which was important not only for cost but to keep the house true to its original design. We will use Steel Dragon for future projects when the time comes to fix the interior.
Started looking for quotes in November 2016 for completion of our basement wet bar.
Wet met Clayton and Jacquie of Steel Dragon ("SD") in December 2016 and had a good feeling off the bat. There quote was the highest of the 3 we sought; however, we had a disappointing experience in the past going for the cheapest and decided to spend extra for a job well done. The reviews on Trusted Pro's helped.
I'm a reasonably understanding person. If something personal occurs that prevents work (and SD provided more than a few) if you communicate to me and explain, I'm generally understanding.
There was no communication. Clayton fell off the grid. I left voice mails, emails, text messages -- nothing. His wife would call me on occasion, but she often promised things that SD never followed through on -- I wanted to talk to Clayton (the contractor) who flat out ignored me for months. As I paid a 40% deposit worth more than $6,000 I was increasingly stressed out about the situation.
Finally, on June 24, 2017 (I wrote the deposit cheque December 23, 2016) Clayton called, apologized, and setup a time on June 26, 2017 and completed the project in 4 days.
Both husband and wife explained (late June) the various personal reasons why they couldn't start earlier and despite my better judgment gave them the benefit of the doubt and believed them and said it was fine and tried to leave things amicably.
I probably wouldn't not be writing this review due to said excuses except for the fact that on final review of the work done, there was a lot of cuts, marks, damage, etc. around one of the light switches. I asked if Clayton could come back and quickly fix (was surprised it left such obvious damage). His solution? "replace with a larger face plate".
Are you kidding? After the huge delays and explaining to me that they take so much pride in their work, his solution to the poor work was a larger face plate (no switch in the entire house had a larger face plate). I had him mud and sand it but ended up doing the fix up paint myself.
This was an incredibly stressful and exhausting experience. I would not use SD again.
While there was an unfortunate delay in the cabinetry, however we were working on other projects at their home that were on time and on budget and with the agreed upon terms for both construction and payments, I personally communicated with the clients either by phone or email and have totaled over 38 communications and Clayton has as well. I was the assigned Project Manager and even though I was communicating with the client he wanted only to communicate with Clayton, I did advise that Clayton was having a difficult time with end of life with his mother who has now Died, there has always been a professional level of communication.
We were given a credit for the cabinetry delay of $750.00 and passed that on to the client immediately and the client did state in an email that that was sufficient for the delay.
There is always a deposit to cover the cabinetry as most companies want the entire amount prior to shipment, Our clients were added on as additional insured so they were completely secure in their project with us.
The last communication was wow it it awesome and it looks great and thank you, we were not aware of the issue with the light switch plate or scraches as it was not brought to our attention, we would have been more than willing to go back in and take care of any issues, we also did this work while the client was away and had full access with entry it seems you did have a level of trust in us and to contiue giving us further work after the other contracts were completed and new purchase orders were added.
Steel Dragon Enterprises Ltd has a TrustScore™ of 4.3. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Awnings, Basement Lowering, Basement Renovations, Bathroom Renovations, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Demolition Work, Design Build, Drywalling, Electrical, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Gas Lines, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Inspection, Home Restoration, Home Staging, Home Theaters, House Cleaning, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Land Surveying, Landscaping, Locksmithing, Masonry, Non Slip Treatments, Painting, Paving, Plastering, Power Washing, Property Maintenance, Sewer Services, Shed Construction, Siding, Skylights, Stonework, Structural Engineering, Stucco, Sunrooms, Tiling, Wallpapering, Water Heating, Waterproofing, Windows and Doors
Creative and experienced Carpenter/Builder with over 20 years Experience, With Both Commercial and Residential services. Making suites Legal, Renovation or Additions,Full Project Management for your project Quality Carpentry, Decks, Pergolas, Structural Alterations, Concrete, Retaining Walls, Basements, Attics, Kitchens, Bathrooms, Sunrooms, Drywall, Drainage. Plumbing, Gas Fitting and Hot Water Tank, Full electrical Service, Tile, Vinyl Decking.
Building Permits/ We can coordinate Architectural and Structural Engineered Drawing Services.
|Main contact(s)||Clayton Tomandl , Jacquie|
|Alternate Phone Numbers||778-836-2145,|
|Listed with TrustedPros since:||2013|
|Warranty||Steel Dragon Entrprises Ltd. Provides a Five Year Structural and Workmanship Warranty. We also can provide 5 Million Liability insurance and have our clients added to be put on the Insurance Certificate as Additionaly Insured depending on the size of the eproject. All Installation of Products purchased would be under the Manufacturers Warranties and those Warranties would be also provided if applicable.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Limited Partnership|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.