Manufacturer of countertops
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Superior Countertops installed my kitchen countertops today. They did a fantastic job. They were very punctual and on time each and every appt booked. Very professional job. Very precise and took great care and pride in their work. Answered all of my questions and concerns. I will definitely hire them again in future for countertops in my bathroom and laundry room, my next projects.
Thank you to Jeff, Julie, Dave, and Chris
Initial consultation at their site was excellent. Very informative and knowledgable salesperson. Counter top is beautiful and we were happy with the technicians who installed it. We have recommended them to several people who have since used their services and have been very pleased.
I was referred to this company by friends who had counters, sinks and faucets installed. I did check out a few other places for quotes but nothing came close to Superior. The process to get from request to measurements to install was timely and the communication was quick and direct. The installation went smoothly and the kitchen was completely clean after the employees left. I would highly recommend this company for their professionalism, direct communication and quality product and workmanship.
I ordered a granite countertop from Superior Counter Tops on Read Road St. Catharines Ontario on May 27/2014. The date to install the granite was June 9/2014. I specifically asked for a 12 inch peninsula extension to have room for 3 counter stools. I had a drawn out diagram of the counter that I showed to the Superior showing the 12 inch extension and they also measured and made their own plan with the extension and talked to me about the 12 inch extension not needing supports ( however I did install supports ahead of time). On July 9/2014 the installer came with the granite and when he laid down the peninsula extension I noticed that it was short by almost 2 inches. This threw my wall tiles off line, brings a person's head closer to a wall cabinet while sitting on the third stool, brings your knees up to the cabinet, your toes now curl against the counter and does not allow the granite supports to be hidden. I immediately called Superior Countertops and was told that they do not know why the counter is short but they may have measured wrong was all they could come up with. They offered to start over again but I could not do that with the old counter, sink and plumbing gone and another six week wait. The other problem was that this is a bed & breakfast with reservations for guests. Superior Countertops then offered $200.00 off the thousands of dollars I paid which of course I took because I have no other choice as I am not able to wait another six weeks without sink, counter, no water or plumbing for my bed & breakfast business. This has left me very disappointed and very unhappy with the end result of doing business with this company.
This customer Brian ordered a counter from me Superior Countertops around May 27th he was told install would be 4-5 weeks and when the customer ordered he had to wait for his slab of stone to come in for approval this took a week plus bring us to his supposed install date? This customer was in my place of business 2 times a week from the time he ordered and was told every time he was in that he was in line to be installed and after 2 weeks of coming in I gave him his install date? Brians counter was made short he was offered a new counter immediately and Brian decided to accept the counter and the $200 dollar rebate this customer was offered anything he wanted but has decided to take a credit and slander my business? We would have been able to hook up his old sink again with out a problem ? No sink for six weeks is not true I do not treat any customer like that completely untrue. Please remove this review thank you Jeff Vos Owner Superior Countertops
Superior Countertops has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in St Catharines and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 16 |
Approved | 2 | 16 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Superior Countertops may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Manufacturer of countertops
Main contact(s) | Jeff Vos |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Services listed by Superior Countertops may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Superior Countertops to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.