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I love how friendly and approachable Ryan and his staff are. They are more affordable than anyone else I called. How ever, It was frustrating waiting for our project to start. 2 1/2 weeks late. But that was of no fault of Ryan's. He can't control the weather. There was a lot of rain and when the ground is too wet the machines just make more of a mess. Not to mention it's not safe for the men to be out around the machines if they can't see and the grounds are slippery. I wouldn't want anyone to get hurt in my yard. Ryan did keep in touch and repeatedly apologized. In the end, I couldn't have asked for better results. Thank you so much, boys. My yard is beautiful.
We contacted Ryan in May of 2017 to remove our old pool and landscape our front yard
Our experience with Ryan and his crew was amazing We have since recommended him to several friends of ours and the are as happy as we are with his work.
At the end of July 2019, when we bought our house, for safety reasons and because our kids do not know how to swim and are under 6, my wife and I decided to remove the pool and put the grass instead.
Ryan and we agreed on a price to get our pool removed and put the grass instead before the moving date.
The date was set for two weeks later. 2 days before, when I called Ryan to remind him tte date, He told me that he would not be able to start the work on time because he was finishing up some work for another client.
While we were trying to find other contractors to start the work Asap, when the day came, Ryan was unexpectedly in our backyard demolishing the Pool.
So we were nicely surprised, knowing that we did not give him any money at this point.
He and his team partly filled in the pool with soil very quickly and left.
We gave him 70% of the cost of the work.
At this point, we were hesitating to put turf instead of grass. Ryan referred us to one of his friend for the turf installation for a quote, which we did. Ryan gave us some catalogues to review for him to eventually Also install a deck for us.
Because my daughter birthday was coming up and because we wanted to celebrate it in our backyard we finally decided to let Ryan finish the work and put the grass.
When we reached out to him to let him know he told us that he was out of the town for family reason for at least 4 days.
When he came back we called him to know when exactly he would come and finish the work, he told us he was working on other projects so he did not know when exactly he would come back and finish the work.
After this conversation he never picked up his cell phone anymore and never finished the work. We spent all the summer time with our backyard looking as you can see on the photos attached. Since then, we are now looking for other contractors to finish the work.
We hope that Ryan will improve his professionalism when working on projects, respecting deadlines and clients constraints.
Also he should be transparent, committed and honest.
Swimpool Demolition & Removal has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Zephyr and the surrounding areas is 2.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 4 |
Approved | 0 | 3 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 3.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Swimpool Demolition & Removal may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2008 |
Member of TrustedPros Since | 2019 |
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