We have been trusted with all types of plumbing relatated calls since 1986. We are a Canadian owned, family business on it's second generation who always puts the customer first because they are the ones that always pay for the work being done.
Taylor's Plumbing began operations in 1986 and has received 10 reviews for an overall customer rating of 4.4. The average rating for businesses providing similar services in the Waterdown area is 4.4. Write a review
4.4
4.6
4.7
3.9
4.1
4.5
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1.8
I had a small slow pinhole leak in a pipe in the basement washroom. I removed the sink, cabinet and the drywall on both sides of the wall to find the leak in an easily accessible pipe. The total area affected was about the size of one drywall sheet for both sides of the wall. Not a big job.
Called Taylors plumbing and was assured they would fix the pipe, drywall and re-install the sink.
The plumber arrived with no mask (not a good sign). Evaluated the job and provided an estimate of $389 to fix just the pipe. Seemed high but I wanted drywall and sink installed and was willing to pay the higher price. All in all, it was a few small projects that would make the job worthwhile for Taylors. I could have done the work myself but being retired, I just wanted someone to handle the whole thing.
I approved the high price based on them carrying out the rest of the work to avoid having to find different people to complete the job. Fixing the leaking problem involved cutting away the 1/2” copper pipe in a T shape and mortising a new 4 foot pipe in place, a simple job that that took no more than 30 minutes.
All the work was within easy access due to my having removed the drywall, sink and cabinet.
On his way out he called head office at which point I asked about the drywall yet again and was told that I would be contacted the following day.
Taylors never bothered to call.
Needless to say, I am not pleased with their combination of high price and extremely poor level of service.
5
Rob and Josh came and fixed one toilet and replaced another.
Explained everything - gave quotes again explained everything.
Excellent job did everything at one so no downtime.
Neat tidy personable and just really nice men.
Would highly recommend. Thankyou Lynn Taylor
2
Worst service, called them to locate and take out missong drain snake, plumber listned half heartedly to the issue and without checking washroom or basement gave verdict that he has to rip open dry wall. Than they heard that problem is in the basement and cut the main sewage pipe coming down from second floor to basement. Than they figured out the problem is on the first floor so now they made a whole in the dry wall. Finally they found the problem is in the vent pipe now wanted to cut main piple in ceiling to confirm it. I had to stop him to cause further damage to the property and stop the ever increasing bill. In the end I was down by $760 and he still couldn't find missing snake. When I told him to stop he was trying to upsell me another service to find out the snake ??. No proper tools and not trust worthy at all, NEVER recommend anyone to hire them.
I'm sorry we weren't able to provide you with the quality of service that you thought was required for this type of job. As licensed Plumbers with years of experience there is a certain process that is followed in this type of job which requires some exploring. One thing Taylor's Plumbing does not do and that is upsell, as a matter of fact we don't sell anything. What we do is provide the customer with some pricing after first asking all the important questions. At this time the customer chooses what amount of money they would like to spend or maybe nothing at all, it's all up to the customer. Thank you for providing us with this review although it wasn't good nobody is beyond some criticism from time to time. I would recommend in the future you hire a professional to clean your drains instead of doing it yourself I'm sure it will cost a lot less money.
Robert Taylor
Master Plumber
5
This year (2017) we have had a considerable amount of plumbing repairs, bringing everything up to code in our older home. The work was done by Neil from Taylor's Plumbing and he did a great job. However; recently we had a small leak from what turned out to be a faulty pipe and in addition we were having trouble getting water pressure to our garden hose; so we called Taylor again. This time time the repair was carried out by Mike Roach. Mike assessed the situation, got to work and did a fantastic job, we now have pressure in the garden that would knock you over. Mike was very pleasant, listens carefully to what you have to say and gets the job done. Call Taylor for your plumbing needs.
Taylor's Plumbing has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Waterdown and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 2 | 10 |
| Approved | 2 | 10 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3.4/5 | 4.4/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Available upon request |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1986 |
| Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We have been trusted with all types of plumbing relatated calls since 1986. We are a Canadian owned, family business on it's second generation who always puts the customer first because they are the ones that always pay for the work being done.
| Main contact(s) | Bob Taylor , Brent Taylor |
| Alternate Phone Numbers | 800-945-0575 |
| Listed with TrustedPros since: | 2015 |
| Residential work | Yes |
| Commercial work | No |
| Warranty | Workmanship Warranty is one year, if there is a workmanship error we will make it right at our expense. All plumbing fixtures come with there own Manufacturers warranty, if for some reason while installing a plumbing fixture it gets marked Taylor's Plumbing at its discretion will replace it. If the fixture is Customer supplied then they are responsible along with the manufacturer for any defects in the product. |
| Accepts credit cards | Yes |
| Year established | 1986 |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Contact Taylor's Plumbing to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Taylor's Plumbing has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum
