Three no shows. Poor communication. Promise of a break on the invoice that did not occur as the owner stated he forgot to add something on the quote so that would suffice for the discount. Siding fell off the house (in a small area) the day after installation. The eaves, facia and soffit work was good but too many no shows to trust.
Response from The Eavestrough Company
Dear Randy. We are extremely disappointed on our part that we did not meet your expectations. Yes. we agree, we did have to come to your house 3 times and there were a couple delays in the start date. We will accept all responsibility for this. Let me explain some of the delays and answer some questions:
1. My installer, Maren, that was assigned to do the job on your house had some personal family issues that could not be avoided. His wife was 8 months pregnant at the time and she has diabetes. Right about the time we were starting your job, she began having health concerns and Maren missed many days of work as she was in and out of hospital.
2. When we were finally able to start your job, Gentek (one of our suppliers) did not have the Olivewood siding in stock. We delayed the job because we like to do it all at once. However, Gentek informed us that it was going to be nearly 3 weeks to get this in and we did the main part of your house and decided to return for the siding on the sunroom. During the delay between the time of the main house and the sunroom, Maren's wife delivered their baby.
3. Because of the delay I did offer you a discount. When we talked 2 days ago, I added your two gable peaks of fascia and soffit on for free. This would have cost an $480. I thought this was a very generous offer and would be satisfactory. If you believe an additional discount is necessary, by all means, please contact us and we can discuss a larger discount for the inconvenience.
4. The siding repair was a very simple fix that I attended to promptly.
In the end, I think you and I both agree, the job done is flawless and your house looks spectacular. We are also happy to announce a new addition to our Eavestrough Company team. Angelina came into this world weighing 7 lbs 3 oz and mother and daughter are doing great! I wish you and your family all the best Randy. I also want to thank you for taking the time to review us! Even negative reviews help us to help us work on our customer service and becoming a better company!