Thomas Flooring

I was very pleased with their service, selection and price in our last project. This time around (current pandemic lockdown), I decided to explore online dealers. We love, love, loved our Fuzion flooring the first time around, so I wanted to purchase more. I found exactly what I wanted online at a ridiculous price. I called Kirsty at Thomas Flooring to ask if she'd consider price matching. Without hesitation, she called the manufacturer to challenge the pricing to see if she could match what I was quoted. She then significantly reduced the price for me! Here's what's most impressive - 5 days AFTER I purchased the floor from Kirsty, the manufacturer further lowered HER cost. Instead of keeping that profit for herself (owner of business), she passed the savings onto me and issued me a new invoice! I had already paid half!! She already had my sale. There was no way I ever would have found out she was offered a reduced price. I can't say enough about her kindness, thoughtfulness and honesty. I will never shop flooring anywhere else!

Initially, I received Brazilian engineered hardwood flooring in 2014. Mrs. Thomas assured me it was top of the line in quality flooring. Shortly after it was laid, It began to cup and crack and spread, leaving gaps. Mrs. Thomas explained that she too was a victim as she was a middle person in this and that I had to deal with Fusion Flooring, the wholesaler. She washed her hands of it. Fusion flooring agreed to replace it with their hardwood at no cost, but deducted almost #1,000 to go with another wholesaler. After my threats to take it to small claims court, they reluctantly gave me the whole amount, after almost a year of waiting. I purchased from another wholesaler through Thomas Flooring. The third week of February,Mrs. Thomas gave me an amount that was reasonable for the new hardwood, saying the wholesaler would increase it on March 16th. I returned March 14 and was told it would increase in two days, so I bought it. After it was laid, I had an entire box unopened and took it back asking for a refund and questioning that the amount charged was more than originally quoted. Mrs Thomas said the price had gone up on March 1st.and again on the 16th. She refused to refund me for the extra box given me saying I had given them the flooring size. The flooring size they had calculated from the first floor that had been laid. That had been a correct number of boxes. I didn't give them the flooring size the second time. The floor boards the first time were 5" and the second time 3" boards, so there was some confusion. I feel I have been shafted and will never recommend Thomas Flooring to anyone. Mrs. Thomas had insisted repeatedly that she herself was a victim of the first incident, where the boards had had too much moisture build up when engineered and insisted I deal with it on my own. The second time, she gave me false information about the cost and increase in it, then denied it.

Most disappointing.