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Timeline Floors began operations in N/A and has received 1 review for an overall customer rating of 1. The average rating for businesses providing similar services in the Surrey area is 4. Write a review
Timeline Floors installed a luxury vinyl floor made by Kraus Floors throughout my 2000 s/f townhouse. I immediately noticed and reported a problem, the floor was scratching everywhere. Items as light as an empty plastic laundry basket would leave deep scrapes across the floor if gently pushed. Furniture that is on pads leave marks every time time it is moved to vacuum. There are even scratches underneath our area rug as any kind of moving or rubbing on the floor surface leaves marks. At first some workers from the company came to investigate and reported back to the company that yes, the floors scratches if you sneeze on it. It scratched in front of their own eyes. The owner sent an independent investigator who agree the product was inferior. The owner came and looked at it and saw for himself how easily scratches could be made. I was told it would be processed as a warranty issue but now 7 months later I'm told nothing is being done to correct the problem. BUYER BEWARE! Stay away from Timeline Floors and Kraus Luxury Vinyl Flooring Products!!!
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The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
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