Tristar Roofing is experienced in all types of roof leak repairs and installations of.-Asphalt Shingles, Cedar Shakes, Torch on Membranes, Rubber Shakes -and Metal Roofing. Tristar Roofing & Gutters has been serving the Greater Vancouver area since 1980. Tristar Roofing manufactures and installs Lifetime Metal Roofing Systems. We manufacture read more...
Tristar Roofing Nightmare! I got recommendations, read references, had estimates and looked through better business records. The company was to do a complete tear off of the old roof and put down a premium self stick snow and ice shield then roof with Edco Metal shingles for a "50 year roof" The contract price was to also include a complete gutter system and a skylight. Our home has two skylights and they were discussed at the contract signing. It was determined that the kitchen skylight should be replaced and we were told we could wait till the following year or so to do the other. Within days of completion, I began to have leaks and water in my living room! I contacted the company and owner, who sent his roofer to check things out. That was the first "service call" Within a few weeks it was leaking something terrible and the owner blamed my skylight and offered "to tarp it but I told you you needed to replace it" blamed me said it was my own negligence for not "wanting to" replace it at the time of roofing. The first "tarp" was actually a felt underlay fabric and, essentially acted like a wet blanket over the problem area witch became saturated through rains and possible made things worse, dispersing the water over a larger area. It leaked again within weeks; now, from several locations. The second tarp, blew of within hours. The third time they used two tarps yet chose to have the seem where the two met, directly over the problem area, soil was still experiencing leaking and water in my home EVERY time it rained. The owner convinced us the skylight was the problem. I had a deposit for a skylight to be manufactured. A short time later I was working in my basement and looked up to see A bulging pocket of water in my wall, behind the plaster and paint. We cut into it to drain it and water poured out. I was devastated to see some of the true extent of the damages. It was then we contacted our home insurance. The insurance company came with roofing experts and restoration technicians to investigate the source of the leak. They were at the house a few times and produced a written inspection report. It was determined that the water ingress and subsequent damage was due to the roofers re-using my old backpan flashing. The roofers cut the flashing back, so that it no longer extended past the skylight curb, their metal shingles fell short on one run and missed meeting the skylight by about three inches. A very small piece of metal shingle was cut and put in place. I do recall the roofer that came to tarp, mentioning that he thought this could be the source of water ingress. Gable ends were cut and left raw, old flashing reused, skylight not offered or discussed, first visit to tarp was done so with a synthetic fabric that was subsequently saturated with water and essentially acted like a blanket trapping water and concentrating water saturation over the failing area, second tarping blew off within hours leaving failing area exposed, third tarping saw a joining of tarps with a "seam" that was located over the failing area and the water penetration was never stopped in any of the four "service calls" to tarp and in fact added additional "load" to the already failing area. Owner is a nightmare. Installers had no idea what they were doing. The whole thing was installed incorrectly, no self stick membrane as required by manufacturers installation requirements, local code and contrary to my contract. The skylight they installed was forced to "fit" and never actually sealed. So much water damage. Gutters installed too low, fascia boards not prepped or protected, gabled ends cut off raw lumber now exposed to the elements. Just a nightmare. I don't know where he got his labour from but he hired guys that had no idea what they were doing. I hear he subcontracts labour. Subcontractors must be certified in the installation for the product. I could have watched a youtube video and done a better job.
Customer is OUR worst nightmare. Defaulted on $6500.00 deposit. Job installed professionally in January. Customer failed to replace 40 yr old skylight.A very minor leak by the skylight could be repaired in a few hours. However,customer REFUSES us access to her roof, and threatens to ruin our business, through social media. She complains, but offers no resolution. Our hands are tied. Unfortunately we have had to file a suit in B.C. Supreme Court for defamation. Thousands of satisfied customers in the last 37 years. Our loyal customers and contractors are horrified by the actions of this mean spirited woman.
We expect to be in our home for many years, and we plan to retire in under 5. We wanted to avoid a preventable major expense while on a fixed income. After researching roofing options, steel roofing proved the best choice: longevity, durability, no maintenance, and worry-free - given the increasingly extreme weather that climate change portends. While the initial cost was of concern, it is clearly cost effective over the long term. We turned to Shell Busey's referral network to find a recommended business, and picked Tristar Roofing and Gutters, owned and managed by Paul Bralovich.
Paul provided knowledgeable assistance with style and color choice. The 3 person crew took the better part of a week to install the new roof, color coordinated covered gutters and downspouts. Paul also made custom steel cladding to cover the facia trim so that we would not have to paint.
The crew arrived on time, worked hard all day, cleaned up at the close of the day, and disposed of all the rubbish. They worked amicably together, and seemed to enjoy each other. They were pleasant, polite and very respectful. Paul visited the site at least once a day to monitor the progress and trouble shoot.
We are pleased with our decisions regarding product and contractor. We notice that the house is quieter when there is heavy rainfall, we are not concerned about violent weather conditions, there is no need for moss removal, no need to paint facia, and no need to clean gutters. These are all important factors as we age, and are less able to attend to maintenance. Our home's value has increased, in the short term and we have maintained its marketability in the longer term. We enjoy the look of our home. The roof is beautiful!
Tristar Roofing & Gutters has a TrustScore™ of 2.9. The average TrustScore™ for other businesses providing similar services in Langley and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1980|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Tristar Gutters installs all types of continuous gutters. 4" - 5" - 6" colonial styles. Fascia gutters - Half round gutters & Leafpro brand " no-clog gutters that are bigger- better - and less expensive than leafguard type gutters. Call 604-533-0500 for a free quote.
Tristar Metal Roofing Pros - standing seam, metal cladding, steel shingles, steel shakes and steel tile. We manufacture our own snaplock roofing panels. Asphalt shingles - torch on roofing - rubber shakes - composite slate and tile.
Tristar Roofing & Gutters can install a new skylight in almost any roof. We use quality Columbia Skylights, Dayliter Skylights and Solatube . Call 604-533-0500 for a free quote.
Tristar Roofing is experienced in all types of roof leak repairs and installations of.-Asphalt Shingles, Cedar Shakes, Torch on Membranes, Rubber Shakes -and Metal Roofing. Tristar Roofing & Gutters has been serving the Greater Vancouver area since 1980.
Tristar Roofing manufactures and installs Lifetime Metal Roofing Systems. We manufacture a 12-16 Snaplock Roofing Panel / Hidden Fastener System - Ideal for ALL SLOPES, including tar & gravel or torch on conversions to low slope metal.We have a fully equipped sheet metal shop for manufacturing custom flashings.
Tristar Roofing is an authorized distributor and applicator of Edco Products- Arrowline steel shingles. etc.
Tristar Gutters is your one-stop gutter shop. We have 7 modern profiles, including our low maintenance Leafpro Gutter System, which is bigger, better, and less expensive than Leafguard gutters for tons of pictures and roofing information.
Please visit our website, for LOTS of pictures and roofing information.
|Main contact(s)||Paul Bralovich , Chris Bralovich|
|Alternate Phone Numbers||604-649-6533,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Tristar Roofing & Gutters has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum