We are a Burnaby based renovations company serving most of the lower mainland. Our doors opened in 2005 and have been members of the Better Business Bureau since 2008. We specialize in bathrooms, kitchens and basements but can take on almost any project you may have. We hold ourselves up to a higher standard of service that customers recognize and appre read more...
1-Call Bath & Tile Renovations began operations in 2006 and has received 1 reviews for an overall customer rating of 1.3. The average rating for businesses providing similar services in the Vancouver area is 4.3. Write a review
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We hired the owner of this one-man company, Tony Barrachina, to lay floor and bathroom wall tile. Covid hit and there was a delay in finishing the job he had started. When we tried to get him back to finish he claimed he was too busy even though we were willing to wait and were very flexible. We finally had to hire somebody else to finish the job and it was discovered that $3000 worth of tile Tony had picked up and signed for was missing. It went missing about the same time that he stopped coming to this job. Tony claims that he dropped off the tile in my carport but there is no indication that ever happened. Hire him at your own risk.
Response to his rebuttal:
Response to his rebuttal: Tony states he was only hired to tile my floor but he was also to tile my bathroom. Everything stalled when covid hit. When the job was to carry on he declined doing the bathroom and never even finished the floor, we had to find someone else. The $3000 worth of custom made tile that he picked up was never seen by anyone here on this out of the way rural property though he claims to have left it in the carport. If that is true, it’s hard to know as when he claims to have done so was when he disappeared from the job permanently. He gave us no notice that he was going to or had left that tile in our carport at any point. All we know is that we never received it or any notice from him about it. As we’ve proof it was last in his possession before disappearing, he is responsible for it. If he had just left it here, why would he not make us aware. With previous tile deliveries from him, he made sure we were home, and the tile could be received. We feel we let us down in completing this job and in delivering the tile but takes no responsibility. We’ve had to repurchase the tile he either never delivered or left unsecured.
1-Call Renovations was referred to Miss Laurie Bloom by a designer on the Sunshine Coast. Having completed quality work for other customers throughout the coast Miss Bloom hired us to install some floor tile in her basement.
In October, 2020 we completed the specialized Mexican Saltillo Clay tile floor installation throughout her basement floor. Additionally we provided pick-up and delivery services of her 2 full pallets of clay tile from a supplier in Port Coquitlam. Miss bloom seemed pleased and we were paid in full for our work.
During the ongoing floor work Miss Bloom asked if we could deliver an additional small box (approx. 12 inches square) of Mexican Saltillo Wall Accent Tile that matched her new floor. 1-Call offered to pick it up for free since we happen to be making a trip to the coast that weekend and we going to passing near her supplier.
The box was delivered to her home and placed in her carport out of the rain since nobody was there to receive the package. All seemed well.
A few weeks later miss Bloom asked if we would like to complete the bathroom wall tiling in her basement. We declined on her second request for tiling services, citing too much business and not enough man power.
Fast forward 2 YEARS LATER to December 2022, we received a call from miss Bloom looking for that one box of Saltillo Accent Tile we delivered. Questions quickly escalated to accusations.
We sincerely regret that Miss Bloom's tiles were lost but maintain that 1-Call completed all its contractual and verbal agreements diligently.
1-Call has been operating an honest and ethical business for over 18 years. It is truly disheartening to see that anybody can so easily tarnish another's reputation with a few careless keystrokes.
1-Call Bath & Tile Renovations has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 1.3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2006 |
| Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
1-Call specializes in bathroom renovations. From inexpensive standard bathrooms, to completely custom designs, 1-Call will adapt to provide the level appropriate for every customer. Note: Our tile work is of the highest quality. If precision is key, give us a call. Find out why 1-Call has a per
Whether you want a simple low cost solution to finishing your basement, or a basement retreat 1-Call can help. Give us a call to arrange your free estimate. Find out why 1-Call has a perfect record with the BBB over six years of membership. As always, advice is free, the work speaks for itself.
A kitchen is the heart of any home. Let a kitchen specialist give you the best possible kitchen for the best possible price. As always, advice is free, the work speaks for itself.
Good tile work requires a very experienced hand. If your goal is saving money or achieving the highest quality results, 1-Call can adapt to the budget and requirements of every customer. Find out why 1-Call has a perfect record with the BBB over six years of membership. As always, advice is free,
Simple or complex, 1-Call will do it properly. We can offer a range of materials and techniques for finishing your deck. And sometimes, just a simple repair is all that's needed. As always, advice is free, the work speaks for itself.
Storage space can sometime make all the difference. 1-Call can offer a wide variety of solutions to storage issues. Closets, shelving, hidden compartments, we can help. As always, advice is free, the work speaks for itself.
Drywall installation is one of the many available services. We can also offer experienced advice on sound proofing techniques and texture removal or installation. As always, advice is free, the work speaks for itself.
If you have an idea we'll find a way of making it an affordable reality. Find out why 1-Call has a perfect record with the BBB over six years of membership. As always, advice is free, the work speaks for itself.
We offer demolition services including asbestos abatement and mold removal. 1-Call can take care of demolition requirements in addition to all reconstruction. As always, advice is free, the work speaks for itself.
We offer door and window replacement and new installation. Find out why 1-Call has a perfect record with the BBB over six years of membership. As always, advice is free, the work speaks for itself.
1-Call offers wide range of home restorations services. Find out why 1-Call has a perfect record with the BBB over six years of membership. As always, advice is free, the work speaks for itself.
Carpeting is one of the many services 1-Call offers. Complex installations may be subcontracted to carpet specialists if appropriate. As always, advice is free, the work speaks for itself.
We offer many types of flooring including: laminates, hardwood, engineered, tile, and carpeting. As always, advice is free, the work speaks for itself.
Custom mantels, stone work, artificial facades, and high quality mill work are the services we offer. As always, advice is free, the work speaks for itself.
Warm your feet in the bathroom and save on heating costs. 1-Call will do it right and at a fair prices. As always, advice is free, the work speaks for itself.
1-Call can help you with your cabinet requirements. Sometime a little guidance can save thousands. As always, advice is free, the work speaks for itself.
Low cost efficiency or high quality designer. We adjust to the needs and budgets of our customers. As always, advice is free, the work speaks for itself.
We are a Burnaby based renovations company serving most of the lower mainland. Our doors opened in 2005 and have been members of the Better Business Bureau since 2008. We specialize in bathrooms, kitchens and basements but can take on almost any project you may have. We hold ourselves up to a higher standard of service that customers recognize and appreciate. Constantly trying to make the renovation process as painless as possible, we pride ourselves on the fact that:
-We operate honestly and ethically in everything we do.
-We re an up-and-coming business and take pride in the reputation and relationships we develop (almost all our business is through word-of-mouth).
-We only hire capable trades-persons who always do quality work.
Our specialty arises from the fact that we do not often hire sub-contractors (except on large-scale renovations and where certification is required). This has several benefits to the homeowner:
- Time frames are significantly reduced we re on-site everyday few sub-trade
delays.
-Overall cost to the homeowner is reduced no sub-trade owners to pay.
-We maintain responsibility for the project from start to finish 1-Call Renovations staff are always the go-to people.
-Less clutter and chance for damage from outside trades.
-We make sure our staff is always clean-cut and professionally attired on the job and behave in a courteous and pleasant manner.
-We are fully insured, carry an active WorkSafe BC account and members of the Better Business Bureau in flawless standing.
1-Call Renovations provides free estimates with no obligation to the customer.
| Main contact(s) | Tony Barrachina |
| Listed with TrustedPros since: | 2013 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | 2 Year Warranty on all work. |
| Accepts credit cards | No |
| Year established | 2006 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Business does not require a trade license |
| Insurance information | Contact 1-Call Bath & Tile Renovations to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
1-Call Bath & Tile Renovations has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum
