This Kingston area plumber is rated 3.7 from 6 reviews. Services offered include plumbing and hvac work. Read their reviews, ask about license and insurance information, and request a quote.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I used Alex McCoy Plumbing and Heating years ago for a plumbing problem and was really impressed with the service so I kept them in my contact list. Last week I called them about a couple of minor plumbing concerns but the biggest problem was a leaking sink. It took 3 service calls to fix this issue. When completed after several days a manager called me and we discussed the work done and he relayed to me that I was being billed for 2 service calls. I disagreed with him and told him that the issue with the leaking sink should have been completed in one trip along with the minor other plumbing repairs but he was firm that I was being charged two calls as he said the leaking sink was two separate repairs… wrong!!! A few days later when I received the invoice I called to pay it with my MasterCard. I spoke with Janice in the billing department and explained that although I was paying the bill in full so as to keep my credit rating in good standing, I disagreed with the manager’s final decision. Janice requested that I hold off paying the invoice while she looked into it further, and later called me back saying that she discussed my concern about the billing with the president, and it was agreed that the invoice be adjusted showing billing for one service call only. Needless to say, I am happy with the outcome, and feel that my concerns were heard and actioned fairly.
I really had a very bad experience with Alex MacCoy Plumbing in December 2016. My tenants reported a serious clogging in drain that the whole house could not use water. I called Alex MacCoy Plumbing for service. Two technicians came around 5 pm on Saturday, Dec .10, 2016. They removed the toilet and put it in the bathtub, and used a snake into the drain. Then they said that snake did not work they needed to check the pipes in the crow space. However, they stopped at the stairs of the crow space saying that they could not go into it for safety reasons because there were needles there. They left close 9 pm. They asked me to write a check of $714.16 on site. All they did was to remove the toilet and tried to open the drain with a snake, however , it was not successful, and charged $700, with the toilet still left in the bathtub.
Later on my friend called Street Health to remove the needles. The Street Health staff check the crow space but said that she did not find a single needle in it. Then I called another professional to examine the drain pipes in the crow space. He took a thorough check in the crow space, no needles was found. He then managed to open the drain and fix the clog. I had to spend money to hire another plumber to move the toilet out of the bathtub and install it to original place.
I really feel bad about the Alex MacCoy Plumbing--they charged $700 just for the time when little work was done. My friend called to complain, but no response was heard from them up to date.
Great repair service dampened by HORRIBLE customer service! The repair techs are at a disservice because the horrible experience you receive from their customer service agents by phone. By the time the repair techs get to your house, you already have a horrible opinion of this company. Twice the agents didn't even forward the work orders!!
I have spoken to several agents and even reported these experiences to the management. Something needs to be done about the people that answer the phone because they are the first impression people get about this company and it's not a good one!
Sufficient data is not available to establish a TrustScore for Alex McCoy Plumbing & Heating Ltd. The average TrustScore™ for other businesses providing similar services in Kingston and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
Additional services may be offered by this company. Please contact Alex McCoy Plumbing & Heating Ltd to inquire about their full list of services.
This Kingston area plumber is rated 3.7 from 6 reviews. Services offered include plumbing and hvac work. Read their reviews, ask about license and insurance information, and request a quote.
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.