Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need. We are dedicated to help you during your pre-move plan stages read more...
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My stuff was picked up in Edmonton, june 25. the date on my reservation sheet said it would be leaving Edmonton june 30th and will arrive july 5th never happened. It is now july 28th, still don't have my stuff. I had to buy a bed and a tv and a few extras because my stuff hasn't been delivered. They can't keep their word. Now when we are phoning they said delivery isn't guaranteed, well according to my reservation sheet I had a guarantee. On top of that on the day they picked our stuff they were 3 hours late.
This is by far the worse experience I had. Lily the general manager is very helpful with my whole move but the experience of moving is by far the worse. Firstly, the moving company in Edmonton charged me for wrapping my tv with boxes when that was suppose to be included. Secondly, nothing I mean NOTHING not even my tv was wrapped in blankets when I was told it would be. Thirdly, they told me it would take 5 to 10 business day for my items to arrive and it was late so I had to stay in a hotel longer then I expected. When I got my items some stuff was broken, indented, chipped, cracked and unusable. So I paid for items to be shipped that I'm not able to use. As of right now I am dealing with the claim which will take 4 to 6 weeks to process.
I would just find someone else if I were you. They came a day late (driver who did not come on schedule had a lousy, "I can't do anything for you" attitude. I was promised a discount for the inconvenience, meaning I was supposed to pay for only one flight of stairs instead of two. So, I paid for what was said to be one flight, until another customer service agent told be there was only one flat rate for stairs. In other words, the "discount" I was given was a myth. Oh, and be ready for the movers/drivers who deliver your belongings to leave at least one large piece of furniture on your front steps under the excuse that, "this won't make it up the stairs so you have to take it apart and move it up yourself". They went their merry way and my husband, who had worked as a mover in the past, along with just myself carried our whole TV unit up ourselves, just the two of us. My landlord watched flabbergasted. Save yourself the worry and lousy service and go with an different moving company. The agents on the phone are friendly but the hassle of everything else is not worth it.
Bonne Chance.
We were worried about the move since all the highly rated companies were booked solid for the busiest week end of the summer. However, Armour came through with flying colours! They picked up the furniture when stated and delivered exactly on time. All the items were delivered without any damage.
Thank you!
Moving with Armour Van Lines was truly a fantastic experience! Throughout all of my past experiences with other moving companies I would definitely say this is the best yet. The customer service was great both by the staff members in the office and the movers that did the pickup and the delivery. They provided us with great prices for the move as well as storage. They were very careful with all my belongings, some of which were very fragile and I’m extremely pleased that there were no damages, which wasn’t the case from my previous moves. The staff were very quick to answer all my calls and emails, which I was very thankful for, and they were always very friendly and helpful. Since it was such a long distance move I was very worried but they were there every step of the way to help ease all of my concerns. I couldn’t be happier with the service I received, thank you to everyone at Armour Van Lines!
Worst company to deal with. AVOID at ALL COSTS.
The quoted my weight around 3000 lbs (which was confirmed by an independent in house check) and told me the shipment will take 5 business days. After 15 business days (over 3 weeks) i received a call saying my shipment weight is 5000 pounds and there is nothing I can do about it. Very unprofessional service. Don't get trapped. Go with a company that has a BBB rating.
I really appreciate Armour Van Lines company for full packing service. I've never had such a experience before. All the staff including head office clerks, packing crews, driver and helper were really nice and helpful. All of my furniture and appliance were packed really nice. Although it was a long- distance moving (more than 3000 kilometer) I received all of them without any damage.
Armour Van Lines has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 17 |
Approved | 0 | 17 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2007 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need.
We are dedicated to help you during your pre-move plan stages in selecting the services that you need until the last box arrives gets offloaded at destination. Armour Van Lines professionals will interact with you throughout every step of your move.
QUALITY AND SERVICE AT AFFORDABLE RATE
Armour Van Lines allows you to be in control of your move. This will help save you money during your relocation by eliminating those services that you don t need and don t have to pay for.
ARMOUR VAN LINES HOUSEHOLD GOODS AND SERVICES INCLUDE:
Full Loading and offloading Services
Packing services, full service, fragile or do-it-yourself, unpacking services
Custom crating service
Storage Services at all major locations
Disassembly and assembly at destination
Vehicle transportation services
Re-delivery services from major storage facilities to your new destination
And many more
Main contact(s) | Lily Goldberg |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2007 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Armour Van Lines to request licensing info. |
Insurance information | Contact Armour Van Lines to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.