A job that was suppose to take 3 days ended up taking 6 days, not because of complications of the job, but because Norm lacks any skills, abilities or knowledge in home renovations. Sadly, even with the extra time the final product was just terrible; not only was his work dirty and ugly to look at, the quality of his work was very poor.
Some major workmanship issues included:
1. He used a poor grout mixture and it started cracking after 1 day.
2. He cut tiles incorrectly and even the tiles he didnâ€™t cut were misaligned beyond anything acceptable; this is all because he lacks any skills and abilities in tiling.
3. We told him to stop the plumbing work he was hired to do because he damaged all the plumbing items we purchased (sinks, faucets, etc), and he damaged the pipes in the house too. We had to hire a professional plumber to fix the damages.
Be warned, he will take on any renovation job you offer him even though he has zero knowledge to do the job. And if it's a job he needs new tools for, he will try and charge you for them; he actually tried to charge us for the diamond tipped blades he bought!
It was never agreed or even mentioned that there would be 2 people working the job, however on the first day he shows up with another guy who turned out to be just as bad as Norm in terms of skills and abilities. They would argue all day by shouting at each other, swearing and being very rude and explicit both in the house in front of us and outside the house.
The unprofessional attitude would get worse if we asked any questions; a simple comment like "why are the tiles crooked" would result in his dumb answer of "thatâ€™s the style nowadays" or a question about how much longer the job would take he would get angry and reply "don't bother me when I'm working" and "who's the boss here".
When it came time to pay, he presented us with an invoice with an absurd amount. Rather than providing a detailed and itemized list of hours, materials, etc, he simply rambled on about his work. A simple task such as "removing a light fixture" would be detailed in 5 or 6 steps (remove screw, pull fixture from wall, unplug black and white wires, etc). When asked to show us receipts for the materials he purchased, he refused and to this day we have yet to see any receipts that validate the costs he was charging us (see the note above about paying for tools). Further to this, he claimed him and his worker had worked 12+ hour days, when in reality they barely put in full 8 hour days. Many of which Norm would disappear for lunch leaving his worker alone. Because of all these issues, we asked him to come over to discuss the invoice. We had prepared a list of deficiencies and pointed out the discrepancies. After about 20 minutes of unproductive talking, he got frustrated, simply got up, told us to F-off and left. Eventually the issue was settled by mediation, and in the end he didn't get what he was asking for.
Be careful about what he tells you and what is listed on his website. His BBB rating on his website is not correct, so please do your research before hiring Norm to do any work.
There are many more issues that came up, but based on what I have written I hope that my headache and time wasted having to deal with Norm and his sorry company should be enough of a warning to others. Avoid him at all costs, because not only does he lack any viable ability to renovate, he has no place running a business or dealing with people. He is not a person to be trusted under any circumstance.
Response from Around The Home Handyman Services
On June 24 Mrs. Nouri Daou asked me to consider doing her entire bathroom renovation. Because I had done work for her before I accepted to do the renovation for $45.00 per hour per technician. Following this acceptance she then told me I had to complete all the work by Wednesday night, June 30th. On Thursday I also found that no materials had been purchased or even chosen. After listening to Mrs. Daou describe what she wanted I purchased all the fixtures and materials at the Home Depot w/o a down payment. When I returned she told me she didn't like any of them. I returned them. On Friday Jube 25th she called me and asked that we meet her at Lowes in Orleans. We dropped our other work and me her at Lowes and shopped for 4 hours. We loaded our vehicles and returned to Ottawa. I left to find the wall tiles at three(3) different Home Depots as no store had enough. I purchased 10 boxes of 45 tiles each, plus all the other accessories and materials needed. We commenced work on the home late Friday and closed off for the weekend. About this time Mrs. Daou became very emotional about having the work all done by Wednesday night. The stress she put us under was made much worse by her constant checking every 30 minutes and then the same from her sons who just sat in the living room instead of offering to help. On Tuesday June 29th her son, Fadi Daou, older son introduced himself and started to ask us questions about the work as well. It was a major interruption because everytime someone asked us to explain things, we had to stop our work and respond to them. This was obviously their first experience at a renovation because they didn't get the message that "time is money". Instead of quietly watching us work and writing down their questions they just interrupted our work whenever they wanted. With Fadi and Shin we now had three (3) people anmd three bosses asking us how work was going. All we wanted to do was get the work finished quickly and efficiently, as possible to meet Mrs. Daou s deadline, but the interruptions continued. By Wednesday June 30th, it was very apparent that all the work would never get done by July 1st, but if all went well by the end of day on July 2nd we could finish. Nevertheless we were exhausted by Werdnesday nite because of the constant stress of this deadline and the very long days 10-12 hours. As well, my helper missed a washer from the two(2)new faucet s he installed in the other bathrooms. He also experienced a problem with an "ILLEGAL WATER SPRAYER" located next to the new toilet he was installing. According to the City of Ottawa they would need a special heavy duty device as this one was illegal because it could cause wastes to enter our drinking water supply. As a result of the plumbing problems I waived any charge for his work. The following day when I presented them with an invoice based solely on the new bathroom work, materials and the exact number of hours we spent doing the bathroom work they refused to pay their bill. After an attempt the following day to come to an agreement they made threats toward us in a highly emotional exchange. I left with my mediator and decided to contact my lawyer who contacted Fadi Daou. I did this because of their unstable, emotional and hostile reactions towards us. I thought it best to stay clear of dealing directly with them. My lawyer was asked to settle for a reduced payment of $3000.00 for all the work, that meant a loss of $2900.00. These are the facts and they have been collaborated by two (2) other parties.