We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional. We accept Master Card, Visa, read more...
SOOOO UNIMPRESSED!!!! Let me start by saying it was such an awful experience working with them. Norm was rude and talking smack about us when he didn't think we were listening....which I was...the entire time. Rude and disrespectful at times vulgar...I was stunned!!!
The work was POORLY done and had to be re"tried". The straight rows of bricks from my front door are anything BUT straight so they came back and tried again to a bit more success but the grief and verbal attack was sooo unprofessional and disconcerting. We had to pay them almost double the quote to get it done enough to use. The work was shoddy and not done correctly.
Here we are barely 2 1/2 yrs later and it has all pulled apart and the bricks are sinking. There was no retaining wall put in to support the rows of bricks and obviously not enough material pounded into the base so it will ALL have to be redone again.
I CAN NOT believe that they still claim BBB status. I have had other work done by other contractors and CAN NOT believe the difference in pride in workmanship, meticulousness, interaction, honesty and final product.
Norm was fantastic and coordinated kitchen water damage repairs plus arranged to find a sewer pipe repair specialist and orchestrated the construction of a new retaining wall and walkway plus a multitude of other issues with a recently purchased home. He saved me a lot of stay at home time by coordinating everything. He s a really reasonable guy with quality and dependability. He has some awesome staff as well and I'm extremely happy and relieved that I found him!!!
The job he had to do for me was huge but it was resolved in a month and a half.
Thanks to Norman Richter's expertise and strategic planning, not only do we have a beautiful new building for, but we were able to open it several weeks ahead of schedule. Throughout the process, they were sensitive to our needs as well as, visitors, and neighbors - and demonstrated flexibility to ensure the safety and comfort of everyone involved. Around The Home Handyman has truly become part of family and we're thrilled that they'll be working with us throughout subsequent phases of our renovations.
It is an absolutely gorgeous structure, internally and externally, and is certainly true to its historic surroundings and I wanted you to know that we are happy not only with its appearance, but also with the way in which it functions as a state-of-the-art space for teaching and learning...We are most pleased with the relationship we have established with you and all who have been on-site to shepherd the building from initial drawings to the final punch list...Again, thank you for all that you did to make this dream a reality
CEO - KR Magic Solutions
Norman Richter is a scam artist. He claims to be an expert in practically every area of home repair, yet considering the shoddy work he produces, he clearly is not.
Richter was hired to complete a number of repairs that were required to renew my insurance. We were to have a banister installed on a stairway. Richter purchased a "beautiful" antique banister for our old house and then proceeded to cut it in half to make it fit. It is installed awkwardly and we regularly bump into it on the way down the stairs.We were also required to get a deck repaired due to rotting wood.. He tore up all of the deck and replaced it with wood that has irregular widths. Clearly this was done because he did not calculate the widths correctly. When it came to the billing, he produced a long list of things like nails and screws. Every minutia is detailed. My personal feeling is this is done to confuse. He and his colleagues were rarely on time and when challenged on this, he said "we start on time, but there is always a nail or a screw that has to be picked up". The experience with Richter has been a good learning experience for me, a single mom trying to have a decent home for my kids. I would warn anyone against hiring him. Also, he does not have an A rating with BBB. He once did, but numerous complaints over the years have dropped it to a B. I have no doubt that soon it will be lower.
Sent: Friday, September 10, 2010 9:26 AM
Subject: RE: Handy Canadian Members Feedback & Rating from: Denise
Denise called us after viewing our advertisement in HOME FOCUS, not Handy Canadian. This work was performed in 2008, nearly three (3) years ago by myself and two(2) handymen. All this work was performed because her insurance company absolutely refused to insure it unless all these rotting walls, and neglected areas were rebuilt. In the past two (2) years I have never had a single phone call or any other communication from Denise since my people did this work. What I find strange is it took two and half years to react? Instead of calling us on the phone or sending us an email or calling BBB as other normal clients might do, when they need us for warranty or other repair work or have a beef to mediate, she decided to make unfounded comments that I cannot understand nor mediate. As a result, I went back to this home with an engineer to confirm their validity. The result is it that there is no basis for Denise s comments other then the fact that she didn t want to pay the Piper for her years of neglect. We did a lot of extra work at this home that we did not bill her for over six weeks. For example, you will notice she did not mention that the entire rear portion of her home had completely rotted out right to the main support beams.. It was literally hanging by a thread and falling to pieces. That was never planned for. As a result we removed all the rotting walls, framing and rebuilt everything from the ground up to 14" feet in height, where nothing but rot existed before. Then and only then could we find structural integrity to add siding to it. As a result we improved the value of this home by $75,000.00 to $100,000.00. Instead of being happy she questions the price for parts? we used thousands of galvanized construction screws on her property, NOT cheap nails. When we presented a detailed bill based precisely on what we had done, she only mildly objected to the amount. The bottom line here is people choose NOT TO RECALL THE FACTS. Her comments about the stairwell, do not mention that this home was unsafe from the front steps (we replaced the whole front entrance, right up to the top of the 2nd floor, as well as in terrible disrepair. Before building anything I consulted a CERTIFIED Stair Building Company about cutting the stair rails that I considered buying from them and then modifying and augmenting it for her extremely narrow stairways. (100 year+ old house) The railing meets the standards for the insurance company because it was the ONLY possible solution for this home. NO one else had ever attempted to install proper railing in this 10-0 year old home because the space to do so was so limited. The railing we used complied with her insurance company demands. They were extremely happy with all our work and granted her insurance coverage, as a result. PLEASE NOTE: I was quite willing to mediate with Denise as our work is always guaranteed. Over the years we've done work for thousands of people in Ottawa. If they have a problem, with any work they can simply pickup the phone and call that s all it takes. Denise never did this. If a customer doesn t call, how can we know they aren t satisfied? Denise had two years plus to make her feelings known, either privately or through BBB. As renovators, without a public voice, I accept responsibility and carry the burden for all the work ATHHS does, but if people choose to resort to malicious comments, instead of dealing with the facts, our response will always be to defend our reputation. We've always used "Best Practises to improve our performance everyday.We will continue our mission with courage, good faith, and hope that common sense and justice prevail in the end.
Around The Home Handyman Services has a TrustScore™ of 2.1. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2003|
|Member of TrustedPros Since||2007|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional.
We accept Master Card, Visa, and Debit Card. Around The Home is a Proud Member of Eastern Ontario Better Business Bureau since 2003 and has an A+ Rating. Due to Privacy Laws References Upon Serious Request. Call Day or Night 24 Hours
We carry $2.0 Million Public Liability Insurance
We also have a WSIB eClearance Certificate
|Main contact(s):||Norman Richter , Gerry|
|Alternate Phone Numbers:||613-222-3240,|
|Listed with TrustedPros since:||2007|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Around The Home Handyman Services to request licensing info.|
|Insurance information:||Contact Around The Home Handyman Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Around The Home Handyman Services has contributed 40 responses to the following questions posted in the 'Ask the Pros' forum