We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional. We accept Master Card, Visa, read more...
Norm was fantastic and coordinated kitchen water damage repairs plus arranged to find a sewer pipe repair specialist and orchestrated the construction of a new retaining wall and walkway plus a multitude of other issues with a recently purchased home. He saved me a lot of stay at home time by coordinating everything. He s a really reasonable guy with quality and dependability. He has some awesome staff as well and I'm extremely happy and relieved that I found him!!!
The job he had to do for me was huge but it was resolved in a month and a half.
Thanks to Norman Richter's expertise and strategic planning, not only do we have a beautiful new building for, but we were able to open it several weeks ahead of schedule. Throughout the process, they were sensitive to our needs as well as, visitors, and neighbors - and demonstrated flexibility to ensure the safety and comfort of everyone involved. Around The Home Handyman has truly become part of family and we're thrilled that they'll be working with us throughout subsequent phases of our renovations.
It is an absolutely gorgeous structure, internally and externally, and is certainly true to its historic surroundings and I wanted you to know that we are happy not only with its appearance, but also with the way in which it functions as a state-of-the-art space for teaching and learning...We are most pleased with the relationship we have established with you and all who have been on-site to shepherd the building from initial drawings to the final punch list...Again, thank you for all that you did to make this dream a reality
CEO - KR Magic Solutions
Norman Richter is a scam artist. He claims to be an expert in practically every area of home repair, yet considering the shoddy work he produces, he clearly is not.
Richter was hired to complete a number of repairs that were required to renew my insurance. We were to have a banister installed on a stairway. Richter purchased a "beautiful" antique banister for our old house and then proceeded to cut it in half to make it fit. It is installed awkwardly and we regularly bump into it on the way down the stairs.We were also required to get a deck repaired due to rotting wood.. He tore up all of the deck and replaced it with wood that has irregular widths. Clearly this was done because he did not calculate the widths correctly. When it came to the billing, he produced a long list of things like nails and screws. Every minutia is detailed. My personal feeling is this is done to confuse. He and his colleagues were rarely on time and when challenged on this, he said "we start on time, but there is always a nail or a screw that has to be picked up". The experience with Richter has been a good learning experience for me, a single mom trying to have a decent home for my kids. I would warn anyone against hiring him. Also, he does not have an A rating with BBB. He once did, but numerous complaints over the years have dropped it to a B. I have no doubt that soon it will be lower.
Sent: Friday, September 10, 2010 9:26 AM
Subject: RE: Handy Canadian Members Feedback & Rating from: Denise
Denise called us after viewing our advertisement in HOME FOCUS, not Handy Canadian. This work was performed in 2008, nearly three (3) years ago by myself and two(2) handymen. All this work was performed because her insurance company absolutely refused to insure it unless all these rotting walls, and neglected areas were rebuilt. In the past two (2) years I have never had a single phone call or any other communication from Denise since my people did this work. What I find strange is it took two and half years to react? Instead of calling us on the phone or sending us an email or calling BBB as other normal clients might do, when they need us for warranty or other repair work or have a beef to mediate, she decided to make unfounded comments that I cannot understand nor mediate. As a result, I went back to this home with an engineer to confirm their validity. The result is it that there is no basis for Denise's comments other then the fact that she didn't want to pay the Piper for her years of neglect. We did a lot of extra work at this home that we did not bill her for over six weeks. For example, you will notice she did not mention that the entire rear portion of her home had completely rotted out right to the main support beams.. It was literally hanging by a thread and falling to pieces. That was never planned for. As a result we removed all the rotting walls, framing and rebuilt everything from the ground up to 14" feet in height, where nothing but rot existed before. Then and only then could we find structural integrity to add siding to it. As a result we improved the value of this home by $75,000.00 to $100,000.00. Instead of being happy she questions the price for parts? we used thousands of galvanized construction screws on her property, NOT cheap nails. When we presented a detailed bill based precisely on what we had done, she only mildly objected to the amount. The bottom line here is people choose NOT TO RECALL THE FACTS. Her comments about the stairwell, do not mention that this home was unsafe from the front steps (we replaced the whole front entrance, right up to the top of the 2nd floor, as well as in terrible disrepair. Before building anything I consulted a CERTIFIED Stair Building Company about cutting the stair rails that I considered buying from them and then modifying and augmenting it for her extremely narrow stairways. (100 year+ old house) The railing meets the standards for the insurance company because it was the ONLY possible solution for this home. NO one else had ever attempted to install proper railing in this 10-0 year old home because the space to do so was so limited. The railing we used complied with her insurance company demands. They were extremely happy with all our work and granted her insurance coverage, as a result. PLEASE NOTE: I was quite willing to mediate with Denise as our work is always guaranteed. Over the years we've done work for thousands of people in Ottawa. If they have a problem, with any work they can simply pickup the phone and call that's all it takes. Denise never did this. If a customer doesn't call, how can we know they aren't satisfied? Denise had two years plus to make her feelings known, either privately or through BBB. As renovators, without a public voice, I accept responsibility and carry the burden for all the work ATHHS does, but if people choose to resort to malicious comments, instead of dealing with the facts, our response will always be to defend our reputation. We've always used "Best Practises to improve our performance everyday.We will continue our mission with courage, good faith, and hope that common sense and justice prevail in the end.
A job that was suppose to take 3 days ended up taking 6 days, not because of complications of the job, but because Norm lacks any skills, abilities or knowledge in home renovations. Sadly, even with the extra time the final product was just terrible; not only was his work dirty and ugly to look at, the quality of his work was very poor.
Some major workmanship issues included:
1. He used a poor grout mixture and it started cracking after 1 day.
2. He cut tiles incorrectly and even the tiles he didn't cut were misaligned beyond anything acceptable; this is all because he lacks any skills and abilities in tiling.
3. We told him to stop the plumbing work he was hired to do because he damaged all the plumbing items we purchased (sinks, faucets, etc), and he damaged the pipes in the house too. We had to hire a professional plumber to fix the damages.
Be warned, he will take on any renovation job you offer him even though he has zero knowledge to do the job. And if it's a job he needs new tools for, he will try and charge you for them; he actually tried to charge us for the diamond tipped blades he bought!
It was never agreed or even mentioned that there would be 2 people working the job, however on the first day he shows up with another guy who turned out to be just as bad as Norm in terms of skills and abilities. They would argue all day by shouting at each other, swearing and being very rude and explicit both in the house in front of us and outside the house.
The unprofessional attitude would get worse if we asked any questions; a simple comment like "why are the tiles crooked" would result in his dumb answer of "that's the style nowadays" or a question about how much longer the job would take he would get angry and reply "don't bother me when I'm working" and "who's the boss here".
When it came time to pay, he presented us with an invoice with an absurd amount. Rather than providing a detailed and itemized list of hours, materials, etc, he simply rambled on about his work. A simple task such as "removing a light fixture" would be detailed in 5 or 6 steps (remove screw, pull fixture from wall, unplug black and white wires, etc). When asked to show us receipts for the materials he purchased, he refused and to this day we have yet to see any receipts that validate the costs he was charging us (see the note above about paying for tools). Further to this, he claimed him and his worker had worked 12+ hour days, when in reality they barely put in full 8 hour days. Many of which Norm would disappear for lunch leaving his worker alone. Because of all these issues, we asked him to come over to discuss the invoice. We had prepared a list of deficiencies and pointed out the discrepancies. After about 20 minutes of unproductive talking, he got frustrated, simply got up, told us to F-off and left. Eventually the issue was settled by mediation, and in the end he didn't get what he was asking for.
Be careful about what he tells you and what is listed on his website. His BBB rating on his website is not correct, so please do your research before hiring Norm to do any work.
There are many more issues that came up, but based on what I have written I hope that my headache and time wasted having to deal with Norm and his sorry company should be enough of a warning to others. Avoid him at all costs, because not only does he lack any viable ability to renovate, he has no place running a business or dealing with people. He is not a person to be trusted under any circumstance.
On June 24 Mrs. Nouri Daou asked me to consider doing her entire bathroom renovation. Because I had done work for her before I accepted to do the renovation for $45.00 per hour per technician. Following this acceptance she then told me I had to complete all the work by Wednesday night, June 30th. On Thursday I also found that no materials had been purchased or even chosen. After listening to Mrs. Daou describe what she wanted I purchased all the fixtures and materials at the Home Depot w/o a down payment. When I returned she told me she didn't like any of them. I returned them. On Friday Jube 25th she called me and asked that we meet her at Lowes in Orleans. We dropped our other work and me her at Lowes and shopped for 4 hours. We loaded our vehicles and returned to Ottawa. I left to find the wall tiles at three(3) different Home Depots as no store had enough. I purchased 10 boxes of 45 tiles each, plus all the other accessories and materials needed. We commenced work on the home late Friday and closed off for the weekend. About this time Mrs. Daou became very emotional about having the work all done by Wednesday night. The stress she put us under was made much worse by her constant checking every 30 minutes and then the same from her sons who just sat in the living room instead of offering to help. On Tuesday June 29th her son, Fadi Daou, older son introduced himself and started to ask us questions about the work as well. It was a major interruption because everytime someone asked us to explain things, we had to stop our work and respond to them. This was obviously their first experience at a renovation because they didn't get the message that "time is money". Instead of quietly watching us work and writing down their questions they just interrupted our work whenever they wanted. With Fadi and Shin we now had three (3) people anmd three bosses asking us how work was going. All we wanted to do was get the work finished quickly and efficiently, as possible to meet Mrs. Daou's deadline, but the interruptions continued. By Wednesday June 30th, it was very apparent that all the work would never get done by July 1st, but if all went well by the end of day on July 2nd we could finish. Nevertheless we were exhausted by Werdnesday nite because of the constant stress of this deadline and the very long days 10-12 hours. As well, my helper missed a washer from the two(2)new faucet's he installed in the other bathrooms. He also experienced a problem with an "ILLEGAL WATER SPRAYER" located next to the new toilet he was installing. According to the City of Ottawa they would need a special heavy duty device as this one was illegal because it could cause wastes to enter our drinking water supply. As a result of the plumbing problems I waived any charge for his work. The following day when I presented them with an invoice based solely on the new bathroom work, materials and the exact number of hours we spent doing the bathroom work they refused to pay their bill. After an attempt the following day to come to an agreement they made threats toward us in a highly emotional exchange. I left with my mediator and decided to contact my lawyer who contacted Fadi Daou. I did this because of their unstable, emotional and hostile reactions towards us. I thought it best to stay clear of dealing directly with them. My lawyer was asked to settle for a reduced payment of $3000.00 for all the work, that meant a loss of $2900.00. These are the facts and they have been collaborated by two (2) other parties.
Around The Home Handyman Services has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2003|
|Member of TrustedPros Since||2007|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional.
We accept Master Card, Visa, and Debit Card. Around The Home is a Proud Member of Eastern Ontario Better Business Bureau since 2003 and has an A+ Rating. Due to Privacy Laws References Upon Serious Request. Call Day or Night 24 Hours
We carry $2.0 Million Public Liability Insurance
We also have a WSIB eClearance Certificate
|Main Contact(s):||Norman Richter , Gerry|
|Alternate Phone Numbers:||613-222-3240,|
|Listed with TrustedPros since:||2007|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Around The Home Handyman Services to request licensing info.|
|Insurance Information:||Contact Around The Home Handyman Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Around The Home Handyman Services has contributed 40 responses to the following questions posted in the 'Ask the Pros' forum