We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional. We accept Master Card, Visa, read more...
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So I needed a plumber on short notice to install 2 toilets on the 2nd floor bedroom (1 in the ensuite and 1 in the other bathroom).
The search: I google "plumber" "BBB" and have a list of plumbers to install a couple of toilets. This name came with A+ rating, I called looking for availability and pricing.
The installation was 1 DXV Lyndon 2 pc dual-flush elongated and 1 American Standard Boulevard dual flush elongated
He confirmed it should be about 2 hrs (which is the standard) as the house is fairly new.
I called on Feb 21st, Plumber mentioned over the phone, the price is $167 for the 1st 1h1/2 and then $67 per h after that. I got quoted 85/h 99/h /120h from others (so the quote was in the norm).
Having called previously other companies the week before, the normal fees were (from 80 to 120) + Labour (around 2hrs) + Parts. We had a one piece installed in the powder room a few years ago (installation was 40min. Total is expected to average 150-300 for BOTH.
The beginning: Feb 22 12:25 Plumber called about to get the parts for the plumbing job (keep this part in mind). Told him I would meet him at my house. And we agreed I would help him to dispose of the old toilets.
I already took 1 of the new toilet upstairs, so he can start to work on that.
13:00 The Installation:
Got home and the contractor doesn't look at the manual
Plumber emptied the 1st tank and remove the toilet.
I help to take it out.
Put down wax ring
Put down toilet w my help
Use wrong bolts to secure the bowl
Put on tank
NOW need bolt to attach the water tank
End up removing the toilet with my help (waste of time)
Try to remove the old connector (fail) - he also DID NOT GET A WATER CONNECTOR, but he was supposed to get the material BEFORE.
I go get some tools (couldn't find the right ratchet and socket)
I go downstairs to look for the ratchet and 1/2in socket while he removes the OTHER TOILET.
I come back upstairs
Plumber empty the tank of the 2nd toilet – the ensuite
Water is in shopvac (and on the floor)
He has to throw out the water (I said put it in the bathtub)
**Somehow he went to the other TOILET (So I told him there is a tub where he was but it was too late, I had water all over my hard wood)**
**Emergency wipes with a box of Lysol **
I help Plumber Take out 2nd toilet (plumber had back pain, had to ask my dad to take it to the curb)
Plumber goes back to the install the 1st toilet (guess toilet)
Gave him a ratchet (wrong size), so he continues with the tool which came with the toilet.
I go in the basement again to look for right ratchet
Heard loud noise from upstairs: BOOM
Ran upstairs to find out he has drop the BRAND new toilet on the ceramic tiles
Toilet is down and a bit damaged (2 dents)
At this point, I wasn't sure if I wanted to let him finish. But since he did remove the other toilet and we are having guesses, we needed at least one functioning toilet upstairs. I told him he could leave and I'll call him back. He said I'm good, I figured it now, so we should be good do it again faster. **
Still cannot take out old connectors.
Plumber Goes to hardware store to get connectors he was supposed to get earlier.
I Found ratchet and 1/2 socket
Plumber Managed to take out the old water connector
Plumber Put back toilet down with my help
Plumber Try to put the toilet sit (fail)
Plumber Took off toilet sit
He did not figured it out
Put back toilet sit
But the black hinges are showing (I give him white cap cover)
Took of the toilet sit again
** Asked him to just leave it, but he insisted that he want to make sure to finish the job **
Put it back on, put on white caps
Found out 2 gel looking plastic that goes under the white caps
Took off toilet sit AGAIN
Put the plastic + white caps
Forgot to put side cap
Finally, put the side cap
I asked the plumber to follow me, I have to go to the bank. Plumber responded, I'll email you the invoice, it's going to be 555$.
Do not hire this man unless you have deep pockets. He took five hours to check out what I needed to have done. Shingles stained over my garage door, three overgrown flowers dug out of my garden, my porch painted and three window well covers. Norm spends too much time talking, all at our expense. The staining was done, plants removed and window covers made along with eleven hours his buddy put in added up to thirty hours. Then he presents me with “paygo” and a hefty bill for what was done. I would not recommend him to anyone.
SOOOO UNIMPRESSED!!!! Let me start by saying it was such an awful experience working with them. Norm was rude and talking smack about us when he didn't think we were listening....which I was...the entire time. Rude and disrespectful at times vulgar...I was stunned!!!
The work was POORLY done and had to be re"tried". The straight rows of bricks from my front door are anything BUT straight so they came back and tried again to a bit more success but the grief and verbal attack was sooo unprofessional and disconcerting. We had to pay them almost double the quote to get it done enough to use. The work was shoddy and not done correctly.
Here we are barely 2 1/2 yrs later and it has all pulled apart and the bricks are sinking. There was no retaining wall put in to support the rows of bricks and obviously not enough material pounded into the base so it will ALL have to be redone again.
I CAN NOT believe that they still claim BBB status. I have had other work done by other contractors and CAN NOT believe the difference in pride in workmanship, meticulousness, interaction, honesty and final product.
Norm was fantastic and coordinated kitchen water damage repairs plus arranged to find a sewer pipe repair specialist and orchestrated the construction of a new retaining wall and walkway plus a multitude of other issues with a recently purchased home. He saved me a lot of stay at home time by coordinating everything. He s a really reasonable guy with quality and dependability. He has some awesome staff as well and I'm extremely happy and relieved that I found him!!!
The job he had to do for me was huge but it was resolved in a month and a half.
Around The Home Handyman Services has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2003|
|Member of TrustedPros Since||2007|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We provide a vast range of HANDYMAN SERVICES and INDEPTH CONSTRUCTION and RENOVATION Projects for BOTH residential and commercial clients located throughout the Greater Metropolitan Ottawa and Gatineau area. We offer experienced practitioners who are insured, bondable, courteous, prompt and professional.
We accept Master Card, Visa, and Debit Card. Around The Home is a Proud Member of Eastern Ontario Better Business Bureau since 2003 and has an A+ Rating. Due to Privacy Laws References Upon Serious Request. Call Day or Night 24 Hours
We carry $2.0 Million Public Liability Insurance
We also have a WSIB eClearance Certificate
|Main contact(s)||Norman Richter , Gerry|
|Alternate Phone Numbers||613-222-3240,|
|Listed with TrustedPros since:||2007|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Around The Home Handyman Services to request licensing info.|
|Insurance information||Contact Around The Home Handyman Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Around The Home Handyman Services has contributed 40 responses to the following questions posted in the 'Ask the Pros' forum