Owned and operated for more than 35 years, Canadian Choice Windows and Doors is one of the biggest and most experienced companies in Canada. Our long term success can be attributed to our commitment to customer satisfaction. Over the years we have offered high quality windows and doors proudly manufactured in Canada. Another key component to our success read more...
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I had Canadian Choice Windows & Doors install new windows throughout my home and from the sales person who was very kind and had great recommendations to the installer that did a superb job, to meeting timelines and my budget, I have to say this was a seamless and great experience. Very professional with quality product and service. 5 stars!!
After interviewing a few contractors, I decided to go with Canadian Choice.
My salesperson was Tony D. and it was a pleasure dealing with him. He is very professional and very knowledgeable with the products. The installers also were very particular with their work. I would recommend Canadian Choice to all my family and friends.
Anyone looking to replace windows and doors, stay away from Canadian Choice Windows and Doors
Did not show up for the installation appointment. Will not recommend to anybody.
Please do a thorough online research on this company before proceeding
We were given an installation date of Wednesday, November 6th for 08:00 a.m. and instructed by e-mail to remove all window treatments, and clear the areas of all furniture and cover anything that could be affected by dust prior to the installation.
Received a call at 09:00 a.m. telling us the installation was cancelled because the windows weren't ready. They hadn't received the glass from their supplier. I questioned how it was possible they didn't know of this problem in advance but received no satisfactory answer.
I found this behavior very suspicious so I did some research on the internet and discovered to my dismay they are unreliable and there are many negative reviews and photos of their shoddy work. (I can send photos to anyone who is interested.)
They offered to reschedule for two weeks later. We declined and said we wanted to cancel.
However, when they called us back, we were told we could not cancel because the ten day grace period had passed and we were obligated to take the windows or they would refer this matter to legal services.
We have lost all confidence in their products and services.
Look for a new company! Called them to come replace old broken windows at my new home. Sales guy came out and pushed for sale on the spot which is not unusual but he was clearly lying and misleading to try to make a quick sale. The price seemed reasonable though and I was in a rush, he guaranteed they could install them with in 3 weeks (again broken windows and rest of reno was waiting on this). He took my credit card information on the spot and a picture of the card, he filled out the contract but it was completely illegible. 3 weeks went by and I heard nothing. Finally someone from the office called me to tell me they didn't have my credit card information and thats why they had not proceeded. Amazing considering sales guy took it and I asked why it would take 3 weeks to figure out they didn't have that information anyways? They just apologized and said someone new would handle it now, i said I would still proceed if they could get the job done quickly as the rest of my work was waiting on this. They promised it would be rushed. 2 more weeks pass and a technician comes out to take another set of measurments, as I am talking to him I realize he is not doing what was discussed with sales person in terms of the kind of install. I call the office to mention that and they direct me to the sales person who is not responding, Called 3 times before sales person finally responded 2 days later to confirm that it was their mistake. Another 3 weeks pass and no one has contacted me, no install date or information given until I call and all they can say is the order is still being processed with no install date available yet. I complain about the lack of communication and how they have clearly not held up their end of the contract on delivery times and all they tell me is, I can't cancel my order and they have my deposit there is nothing I can do about it. SO here i am going on week 9 with no install date in site, a house of broken windows, winter coming in delayed reno project. Think long and hard before you use this company, I found out a coworker of mine got her windows and patio door from them as well, and there was a defect with the door and it gets stuck half way, the installer saw this on the spot and said they would come back to fix, its been 3 months and no one has come back to fix her door either.
Sales people will pretty much disappear after they get your money. 3 cancelled installation dates till they finally got here 3 months after I had paid the deposit. Caulking is messy and when I contacted them to have it fixed I received no response. Definitely one of the most frustrating experiences I’ve had with a home improvement company.
Canadian Choice just finished installing 8 windows in my house. My sales representative Tony W. was a huge help and explained all of my questions to me is great detail, he even showed up during my installation to see if everything was going smoothly! The installers finished the entire job in less than 5 hours and everything looked great. I chose Canadian Choice at first because they have the best price out of the 4 estimates I got and I am very glad I went through with it. I was so impressed with the work I am going to be replacing my front/patio door with Canadian Choice and I would HIGHLY recommend them to anyone who is looking for a good company.
Reasonably priced; financing was good; installation was excellent, professional, courteous, efficient, effective; all around impressed by everyone involved! I would recommend them to anyone.
Satisfied customer - 2018
Winnipeg, MB
I needed to replace all windows and doors in my house. So I started to look for reliable company and after thorough research I found Canadian Choice who did a fantastic job! Not only the quality was great, but I was surprised with fair prices and even more pleased with their customer service. They were prompt in replying back and their technicians provided detailed answers to all my questions. Since this is my second house I’ve already had experience with another company 5 years ago and comparing these two companies I can see a big difference in quality and customer service level. I’m very happy with works provided by Canadian Choice team and highly recommend to everyone!
This company has terrible customer service. We installed all brand new windows and a back door in November. The back door was defective and the interior pain shattered. The door is currently unable to be fixed as the factory is closed and will not be opened until the middle of January. We called to request that someone come in the interim to break the rest of the interior glass as it is very dangerous. When we called we were routed to 3 different people who were all very rude. They suggested that we broke the door, were very patronizing . and told us that we should break the rest of the interior glass on our own. When we suggested that this was dangerous and if they could send a professional to help out they refused, were very rude and said that shattering glass yourself is “so easy a baby could do it”. Our concern, was that the glass would shatter and injur someone or our dog . They insisted that we should just do it ourselves or leave it to shatter on its own stating “shattered glass cannot injur anyone” . Even if the glass is tempered, "the cubes of "safety glass" cling to one another in clumps like tiny puzzle pieces. The edges of the clumps are jagged and abrasive as a hack saw blade" meaning that the current state of our door is very dangerous.
While I have reported this company to the better business bureau, I would heed anyone from purchasing any products from this company.
Canadian Choice Windows and Doors has a TrustScore™ of 2.1. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 40 |
Approved | 2 | 32 |
Unverified | 0 | 5 |
Suspicious | 0 | 3 |
Overall Rating | 2.8/5 | 3.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1975 |
Member of TrustedPros Since | 2012 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Canadian Choice offers installation on high energy efficient windows and doors. We provide full services including a lifetime warranty on all of our products and installation.
Owned and operated for more than 35 years, Canadian Choice Windows and Doors is one of the biggest and most experienced companies in Canada. Our long term success can be attributed to our commitment to customer satisfaction. Over the years we have offered high quality windows and doors proudly manufactured in Canada. Another key component to our success story is our skilled workforce completely dedicated to Canadian Choice Windows and Doors. All sales representatives and installers work exclusively for us. This allow us to better guarantee their work and take full responsibility for all aspects of the business. We do not subcontract!
Canadian Choice offers a variety of different payment options. Being in business for so long has allowed us to earn the trust of financial institutions. This is why we can offer you unmatched payment plans through Enbridge and TD Canada Trust. Changing windows can be a pleasant experience, and we are here to prove it.
At Canadian Choice we only utilize top quality materials manufactured in Canada. We strongly believe that windows and doors suited for the Ontario climate can only be solid and durable if made in Canada! When you have highly trained professionals installing high quality windows and doors on your home, the results can only be outstanding. In this sense, it is no surprise that our ratings on Homestars and Best Business Bureau are so high. In fact, we are so confident in the high quality and durability of our products, we are willing to replace or fix any of our products at any time. Our lifetime transferable warranty is truly one of a kind. We give you warranty on the product as well as the installation. There are not many companies that can tell you the same. The fact that the warranty is transferable will allow you to pass it on to the next home-owner. This is a great selling value! There is no doubt that our great warranties play a key part of our major success over the years.
Main contact(s) | Nikola Stefanov |
Listed with TrustedPros since: | 2012 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1975 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.