WE became hooked after seeing the show home in Starling. Loved the design and craftsmanship, ingenuity of layout, and interior products. We found a lot we loved and sat down to sign a deal. The excitement of buying a new was enhanced as CH provided forms for us to fill out to ensure the building would accommodate our use, needs, and wants. We sat down with a draftsman to mostly solidify the design and we had many appointments with an interior designer to help us pick every detail. But from day one there was turnover in the company, so we had a lack of continuity. We were never sure who we would be talking to ( EX- Contacts included 2 sales people, 3 site superintendents, 1 VP, and one Warranty Supervisor, currently have no one to contact) . Then Randy told us that he would personally handle the rest of the build. Communication then became very infrequent.
Celebration Homes has a software system to track timeliness of the build. They were always behind, but would then go in and adjust the dates (cheat). We signed our contract in Dec. 2013 and moved in July 2015. Research shows that this is a reasonable timeline for a custom build, but we were told 6 to 8 months. There were MONTHS that went by where nothing was done. Poor choice to give us this false hope. This delay could have put us on the street for a place to live, but instead we missed the market to sell our existing home ( going on 7 months now).
Next we were charged extremely high rates for any "Pre-start changes orders" ( Install boiler and under-floor heating ($20,000) and even higher "After-start change orders". Other requests became ridiculous ( I.e. 10 foot addition to deck - $30,000. Change window to a 4' X 6' from a 2' by 6' - $12,000). We ended up building a $680,000 home for close to $800,000. (based on recent realty assessments). The quality of the home is mostly excellent, but the home failed almost every initial inspection (see photos below)and remains unfinished. CH turned over the home to us before we even had a working ensuite (shower and sinks), hardware (door handles, hooks, towel racks, etc.), doors, trim missing, cabinets un-built, etc.). There was a 50 item list of things not completed. 4 months after moving in they are down to 10 items. But like before, Randy is now not communicating, or responding to emails any more. Conversations with other buyers from CH in the area indicate that this is "modus operendi" and completing a home may take 2 additional years if you have some leverage. CH has since moved out of the area. Buyer beware I suppose. We are on the hook to complete the build.
Celebration Homes has a TrustScore™ of 2.2. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Countertops, Drywalling, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Framing, Garage Construction, Home Construction, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Non Slip Treatments, Painting, Plastering, Sunrooms, Tiling, Wallpapering
|Main Contact(s):||Alex Ettinger|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Please Select|
|Licensing Information:||Contact Celebration Homes to request licensing info.|
|Insurance Information:||Contact Celebration Homes to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.