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Classic Home Improvements
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Classic Home Improvements

250-477-2757EmailWebsiteLocated in: Victoria
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1 Customer Review

rating 1
Quality of Work 1 Timeliness 1 Cleanliness N/A Budget N/A Communication 1 Courteous 1
Posted: Dec 26 2014

from Victoria

New Countertop Installation

Classic Home Improvements was contracted to install our countertop through the Home Depot. They did not fulfill any of the terms of the contract that we signed as far as the timeline for the measure or the install. The countertop was then cut the wrong size and shape and was chipped. The reorder took weeks and we eventually had to cancel. The poor workmanship and customer service from this company set back our kitchen renovation months. We would never recommend this company to anyone.

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Classic Home Improvements Response:

Classic Home Improvements is the preferred contractor for the Home Depot Countertop Installation Services on Vancouver Island. As such, we have limited control or influence over any of the Home Depot contracts made with their customers. Our regular process involves Home Depot notifying us of any measures and installs that need to take place and we book them accordingly.

On October 3rd , Home Depot notified us that new cabinets were being installed at a client's house on the 6/7th. Due to the timeline, our installer was booked the first available date to measure their countertops. This was October 14th . When we went out to measure we discovered that the clients walls were so badly out of square that we could not use the material we had pre-ordered for the job and had to reorder the material. At this point the client also wanted to change the depth of the bar top from what was agreed upon in their order through Home Depot. This must all be done through the Home Depot store and is managed through their department. We went to install the countertops on the November 12th and discovered at that time that a piece had been cut incorrectly and another was damaged during install. We left the pieces in place so the client would have a functioning kitchen until the new tops arrived. All the pieces were reordered for the 'U' shape to ensure a satisfactory product for the client even though one piece was not damaged. We tried to arrange the installation of the new tops for the 4th of December but the client refused that date saying it was not soon enough. However, it was the earliest possible date we could have the material ready to be installed. At that point the Home Depot refunded the customer their money.

We continue to be completely willing and committed to ensuring that Home Depot customers have a good product installed. Unfortunately it is difficult to correct a problem when the client is unwilling to communicate. Since there are no guarantees for material or installation timelines on our end, any contract issues that have supposedly been breached in relation to timelines would have to be dealt with the Home Depot directly. We have never had any contracts with Installation Service clients directly and guarantee all of our work.

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Company Overview

Thank you for considering Classic Home Improvements for your renovation project. In addition to the comments provided in relation to your project above, by our qualified estimator, we offer this brief description of our company.

We are a full service renovation company with a focus on service and quality. With over 30 years of experience in the industry, our company was approached by home depot to be the service provider for their new renovation program. 7 years later, Classic Home Improvements is the renovation specialist for all 6 stores on the island from Victoria to Campbell River.

All employees have been criminal record checked and are qualified installers. Our company has held an A+ rating with the BBB since becoming a member.

Thank you again for the opportunity,

The Classic Team

Victoria: 250 477 2757 or 250 477 2754

Nanaimo and surrounding area: 250 585 8787

We are licenced, insured and professional.


Services Offered

Basement Renovations, Bathroom Renovations, Carpentry, General Contracting, Handyman Services, Home Restoration, Kitchen Renovations

Location and Coverage Area

Address: 3943C Quadra St., Victoria BC V8X 1J5 | Service area: 150KM

Additional Information

Residential work: Yes 24hr service: No Legal structure: Incorporated

Commercial work: Yes Accepts credit cards: No Year started: 72

Offers financing: Yes Employees: 11

Main Contact(s): Barry Plumb, Aaron Plumb

Licensing Information: Licensing information available upon request

Insurance Information: Contact Classic Home Improvements to request insurance details.

Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.

1.0 rating
Overall Rating Summary
Quality of Work Quality 1
Timeliness Timeliness 1
Cleanliness Cleanliness
Stayed on Budget Budget
Communication Communication 1
Courteous Courteous 1

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