The roof job went ok, the clean up was terrible.
My wife and I said to the sale person, "We don't think we want to use D'Angelos for our siding job" after the poor service form the roofing job.
The sales person assured us that D'Angelos wanted to make things right and give us a good deal on our siding job.
We said ok.
The siding job could have not gone any worst!....3 different installers, over 2 weeks to finish the job.
No wrap was installed no window capping was removed or replaced flashing done very poorly... Siding cut to short.... The list goes on and on!!!.
When John D came to see the work...he said he would make it right.
Another 2 weeks of D'Angelos trying to fix all their mistake, D'Angelos decides it is best to threaten my family with court if we do not pay!
There were still many things that need to be fixed!
I called The owner Aaron Dcone last time to try and settle out of court.
We decide D'Angelos would take money off the bill and I could get someone else to fix and finish the job.
Not a very professional thing to do
When it says "Or reputation is our garentee" all over you trucks
I never asked for D'Angelos to do a poor job, I don't think they have anyone able to do good work.....
I was impressed with the initial projection of professionalism, but it largely ended after the deposit was made (I should have been suspicious when they even had to re-schedule the quote). The quote was the most expensive by far (30% more), but they really sold me on their professionalism and purported customer service so I went with them. So the deposit is made and they schedule my gutter installation for about 10 days later. The installation day comes around (a Thursday) and I get a call around 09:30 saying that the weather was going to turn bad (which it did...the next day) so they would not be coming. Fine, I figured they would come early the following week (Mon or Tuesday) but no I was pushed off a full week. Fine, delays happen and it is a small job so I get it. Well, Thursday rolls around and I am waiting for them to show...08:30....09:00...09:30...10:00...ok I really have to get to work so I call them and they say, oh we can't come today it looks like rain (and fine, it was pretty windy). This is where I start to get irritated; I shouldn't have to be the one calling at 10:00 to find out they are not coming. Fine. They reschedule me for the following Monday, which was a snow storm so I just assumed they would not come so I went to work only to get a call from my wife that they did show up (again, no call...btw the sales person (Frank) made it very clear that the crew calls before they come). The crew had all sorts of questions that, had I known they would actually show up (at a reasonable time... I don't go to work until 9-9:30) I could have been there to answer. So I come home and answer the questions. Finally, it is done! When I get home I have a look at the finer details (e.g., end caps & joints) and come to the conclusion that my 3-year old must have done the work. Sloppy is a kind word to describe it. I try and get a hold of the salesperson (Frank) by phone and email but never do hear back from him; he did however put my complaint through to the crew manager. Well, the crew manager had all sorts of excuses, but ultimately did agree to send someone out. Someone did show up but again without calling so I could be home to point out my concerns. Well, now they made an even bigger mess of the end caps (looked like a dog chewed it). So I try and get a hold of Frank again but no response directly form him, he put me off to Geoff the warranty guy. To Geoff's credit he was good and made no excuses; he just wanted to fix the situation. Long review short, Geoff sent someone out a couple more times to try and fix it. In the end, I assumed I must just have high expectations. Geoff said that I did not (he had all the pictures of the work) but ultimately things were as about as good as they were going to get. He did knock a small amount of the bill, but not nearly enough to get the sour taste out of my mouth. Oh yea, they also left a fair amount of garbage lying around (like 6" spikes from the old gutters). I attached a photo of the 'as good as it is going to get' end caps.
Sufficient data is not available to establish a TrustScore for D'Angelo & Sons Construction Ltd.. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
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