We are a complete (family) HOME IMPROVEMENT COMPANY with 25 years experience in the Ottawa area with hundreds of references. *SPECIALIZING IN* additions, renovations, restorations, kitchens, bathrooms, basements and decks. In the past we have built many Custom Homes in the Ottawa area. We find that our complete service from read more...
We contracted them, after looking at some of their other work, to do a large addition. Two years later we had to redo parts of the work that was done completely wrong to the tune of $15,000. Roofing leaked, deck installed wrong and railings not to code. Tried to have them redo The work themselves and they stopped answering calls and didn't answer registered letters. Completely incompetent workers and irresponsible business people. Im worried about what else we'll find. I wanted to sue but they more or less disappeared. Would give them a zero but it's not available.
I was approached by Jim from Degruyter Home Improvements when I posted a project on Handy Canadian. Looking at the price range and flexibility shown by Jim compared to other contractors, I signed an agreement on November the 12th, 2012 for $22k. The project was supposed to be completed before December the 25th. Degruyters stopped working for various reasons cited early December 2012. By the end of November Jim had received $20k out of the total 22K. He used to give me regular updates which stopped the day Tim and Sherri collected the last checks. Jim signed the agreement. Time, his son in law was doing the work. Time expressed total ignorance of some to-do items (such as installing pantries) on the contract and totally avoided doing others (such as building a false wall on the outer walls of toilet for plumbing).
anyway, when Jim totally stopped responding to my emails around December 20 and then won't even let me know when they were going to resume the work, I engaged other trades to finish the work. However, I found that they person that they had engaged as a certified plumber was not certified at all. Fishing the plumbing issues cost me more than if I had done then properly in the first place. so was the problem with tiling, which Degruyters ripped and replaced twice and then we had to do it one more time when they stopped working.
The bottom line is that Tim and Jim were supposed to return to finish the outside work, because i took care of the interior work. However, there was total silence till April 25th, when I got in touch with Jim. After trying to find ways to avoid further work - even offering a "credit" of $20 for $16/hr for finishing the outside deck - Jim stopped responding to my messages once more. I am writing this review because I have now lost all hopes that Degruyter Home Improvement will ever return to finish the outside work as per contract.
Degruyter Home Improvements has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Campbellford and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1984|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We have done in the past 3 years about 100 decks, mostly cedar and composite. We design it with you in mind to make sure that you enjoy your summer to the maximum. We will obtain your permits. We will try and work to your budget. Please give us a call for the best results.
We have been doing Additions since 1984, we will take your ideas and put them to drawings through completion of your project. With our company you are always in the driver seat because we supply you with a complete break down of cost and a start and completion date.
We do about 10 basements per year, we design it with your ideas and ad our knowledge to complete your project. Our work is always custom and we always make sure that you love your completed project. We will give you a complete breakdown of costs and completion. We will also get the permits for you.
This year we will probably complete at least 20 custom bathrooms. We can design your space for the best possible use, not losing an inch. Our pricing is fair and all our trades are in house. This will make your project faster to complete.
Accessibility, Architectural Design, Basement Lowering, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Demolition Work, Design Build, Drywalling, Energy Inspections, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Handyman Services, Heating & Air Conditioning, Home Construction, Home Inspection, Home Restoration, Home Staging, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Land Surveying, Moving Services, Non Slip Treatments, Painting, Plastering, Plumbing, Roofing, Shed Construction, Siding, Skylights, Structural Engineering, Sunrooms, Tiling, Trash Removal, Wallpapering, Waterproofing, Welding, Window Treatment, Windows and Doors
We are a complete (family) HOME IMPROVEMENT COMPANY with 25 years experience in the Ottawa area with hundreds of references. *SPECIALIZING IN* additions, renovations, restorations, kitchens, bathrooms, basements and decks. In the past we have built many Custom Homes in the Ottawa area.
We find that our complete service from Design, Drawings to completion makes our company stand above the other Contractors in the area. We also know that by having Trades that have worked with us for the last 20 plus years, we do not have the delays that most Contractors have and that is why our Projects get completed on time. Our policy is to explain your project before we start and give you complete details every week with site meetings on the progress of what we are doing and explain what has been done.
STAFF includes: Master electrician, Master Plumber, Master carpenter, UVAC, Tile setter, painter, trade labourer's.
We provide a complete breakdown of cost. Schedule of payments, start, completion date and a 2 year warranty. This is something we do for you. Most Contractors give you a one or two page Contract. Our Agreement give you 2 parts. The first is a line to line cost of the project, the second is the agreement which mirrors the costing schedule..
Our Company would appreciate the opportunity to give you a complete Free Estimate.
|Main contact(s):||Tim Degruyter|
|Alternate Phone Numbers:||613-824-4999, 705-930-7009|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Licensing information available upon request|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Degruyter Home Improvements has contributed 7 responses to the following questions posted in the 'Ask the Pros' forum