Dependable Roofing installed a new metal roof for me in September at Whistler. The contract included a warranty which isn't worth the paper it was written on. When the first snow melted in early December the roof leaked around two chimneys, dripping into closets below. Phone calls and emails to the business are not answered or returned. Meanwhile the water damage continues to get worse. The owner, Steve Talbot, personally promised all rubbish removal including the old shingles and tar paper. But 4 months later the piles of old shingles are still in the parking lot - which is a problem for snow plows. The tar paper was left in the attics, filling up what used to be useful storage space.
USE THIS COMPANY AT YOUR OWN RISK, AND HOLD BACK 25% UNTIL AFTER THE FIRST SNOW MELT.
Update on the situation with my roof:
The roof is too high for any branches to fall on it, and no trees are close enough - that excuse is obvious nonsense. I have photos showing there are no holes.
The roof leaked again last week when it rained in Whistler. I have given up on Steve Talbot (owner of Dependable Roofing) making good on his warranty. Instead I found a good roofer local to Whistler and recommended by several property managers and roofing companies. This roofer checked my roof and the news is worse than I imagined. Talbot did not install rubber membrane around the chimneys, and did not install the flashing properly. The vents that he installed are too low on the roof to be much use. But the worst is that he did not install roofing paper under the metal roof - which is REQUIRED BY BUILDING CODE to prevent condensation on the underside of metal roofs. I checked with a building inspection and even one degree difference between the outside air and interior will cause condensation, which will rot the roof trusses in no time and drip onto the attic floor. Before I know it, the ceilings below will collapse. Here's the rub: the old roofing paper, which if left undamaged would have at least provided some protection, is torn to shreds from Talbot's crew stepping through it. Most of it is inside the attic, preventing use of the attic for storage. This isn't just paper - it is a heavy tar paper. Someone has to remove all of this either through the attic hatch or out the roof. Because yes, the ENTIRE METAL ROOF HAS TO BE REMOVED, ROOFING PAPER PUT DOWN, AND THE METAL ROOF REINSTALLED! Also, it appears Talbot didn't order enough metal and skimped on one side - the pieces don't overlap as much as they are supposed to. The old cedar roof shingles were left lying around, as well as the metal scraps from the new roof.
MY COST, AFTER PAYING TALBOT $13,000 FOR THE NEW ROOF ONE YEAR AGO, IS ANOTHER $6000!!!
Response from Dependable Roofing and General Contracting
The metal roof has be subjected to fallen tree branches , very large ones this causing dints in the metal , thus being a insurance problem not a roofing problem all thou i had fixed the metal once , as long as its a roofing problem i would and will fix it. i have never in 25 yrs screwed over any one ! i take pride in my work as do i in my life , as no one is perfect , we all make mistakes as long as they are fixed and we learn from them ?