D.N.D. Services

Please know that we have just had a renovation completed by DND Services owned and operated by Denis Boutin, phone number 416 875 0709. He located us via our posting HCA41669 on your site. We liked Denis when we met him as he seemed sincere and had the best ideas for our renovations than many of the other people that came with their quotes. He was neither the cheapest quote nor the most expensive. Overall we are extremely disappointed with the entire experience. From not sticking to the time frame or cost quoted, to not calling and not showing up sometimes for days. He sent us to pick out tiles, which we did within the budget he gave us that would fit in the range of his quote. He took us to meet the cabinet maker, and was with us when we picked out the cabinets, counters and hardware. He never once told us that we had chosen things that were "outside the budget "we had agreed upon. Half way through the renovation he started telling us that he needed more money, and that we were now going to owe more than the quote, not even taking into consideration that we had already purchased all of our fixtures and had to replace mirrors with our own money not included in the money we had already paid him... According to him he was now losing money on our project. he insisted we pay him cash for the balance owing. We no longer felt comfortable having him in our home. When we had to replace the mirrors that originally he was going to reuse, he gave us a quote that was double what we found on our own. The worst problem however just occurred this past weekend, on Sunday, when we suddenly noticed water dripping from our dining room ceiling, exactly where our new shower is above. We managed to save our dining room table and chairs but the “popcorn” ceiling will have to be repaired. We called Denis immediately and left a message on Sunday. He called us on Monday morning and said he would be by that day to “take a look”. He neither came nor called on Monday. We left several messages. My husband finally reached him today and they made plans to meet at our home at 1:00 pm. He determined the cause of the leak was the fact that the metal plate that houses the lever that turns the shower head on and off had come away from the wall, my husband and I wondered if that could have been the cause, as there was no silicone to seal it to the tile in the shower. He added the silicone today, but refuses to repair our ceiling quoting, “that it was not his fault the shower fixture needed silicone, “ and that “he never silicones these plates to the wall at other jobs”. I called the Norval Plumbing store in Georgetown where we bought the fixtures to ask them if this was true. They said absolutely not, those fixtures “always” require silicone. We are now left with the cost of repairing our ceiling. I am most disappointed in the fact that we went on your site because a friend recommended it based on their satisfied experience. We thought these contractors on your site were screened at some level as to integrity and workmanship. We picked Denis because he was rated “5 star”… We should have asked for guarantees in writing for his work , our mistake for sure, and are very upset with how we are now left with paying for his incompetence.

I hired D.N.D Services to renovate my master bathroom. The work performed was excellent and beyond my expectations. The work crew were very friendly and courteous. A pleasure to have in my home. I would recommend them to anyone. Thank you to the work crew for an A+++++++++ job.

DND was referred to us by a friend when we needed to renovate our washrooms about 4 years ago. They did an outstanding job, so much so that we had them pretty much renovate our entire house (4 bedroom backsplit). Bedrooms, family rooms, basement, hardwood floors, even the kitchen which had actually been renovated a few years before and while we were okay with the work the previous contractor had done, we weren't really impressed which is why we didn't retain him for the other work we had. The quality of DND's work is outstanding, to say the least but what really impressed us is Denis' (principal of DND) ability to offer excellent advice and recommendations on the various options we faced in our renovations; what could have been an overwhelming task became a very manageable one with Denis's advice. He is not pushy with his recommendations and really follows your lead though he will offer advice if he feels you are choosing a less than optimal solution but will always defer to you. There may be other contractors who can match the quality of his work but I have yet to meet one who can go the extra mile and offer excellent solutions/suggestions to problems facing you. Denis is pretty much a consultant in addition to a contractor.

Needless to say, we will engage DND for any future job, big or small.

We have been dealing with D.N.D. Services close to 20 years and we are very pleased with the quality of work done for every project. We have referred the company to many family members and friends and there is never a complaint during and after the work is completed. They are honest, reliable, clean, courteous and because of these traits we are very comfortable dealing with them. The quality of work always meets our expectations and we are always very happy with the end results.

Denis and his crew turned my muddy back yard into a beautiful oasis with a 500 SF flagstone patio and a stone walled garden. They were always professional and a pleasure to work with.