Drain Pro's plumbers specialize in Plumbing, Gas, Heating, Drainage Repairs and Installations, Excavation, Maintenance, Renovations, Camera Inspections and Hot Water Tanks. 24/7 emergency service "Call in the Pro's"
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The treatment I received by the owner, after asking a billing question, was extremely unpleasant and not professional. His response was not the answer to my question, but instead a long, loud, and really aggressive diatribe. He even mocked me sarcastically, when I said that I didn't understand. I tried to stop him three times, to help redirect him to answering my question. His anger was really misplaced. They've worked at my house six times, but I will find another plumber now.
If I could give them no stars I would.
Apparently, I'm a difficult customer because I questioned them and wanted them to be accountable for the very expensive job they did that they DIDN'T actually do. Paid $1,800 for assessment and supposedly clean all the perimeter drains. Jaseon is so arrogant it's incredible. I asked questions and wanted to understand what was going on, he only wanted to talk in circles. I ended up having another company complete the job. Had no problem with the second company and they did a great job and explained everything in a reasonable way. However, we did find out that Drain Pro had not done what they said they did and had provided an inaccurate assessment. The other plumber was shocked by the work that was done.
When I called Jaeson to discuss it, his response was "too bad, we did what we did, we don't give refunds. You were a difficult customer." Then I said I would go to the BBB (although I know full well they are useless) and Jaeson said (and I quote) "go ahead, they all do, you still won't get a refund." Seriously, run for the hills from these guys unless you have money to burn and are ok to simply pay and pay and never ask a question. If you do, you'll be called a "difficult customer." How dare I ask about what I am paying for! The photos are from 3 months ago an after Drain Pro supposedly cleared the drains and reported that they were 100% clear except for a "partial blockage" on one side (see report). There was another major issue with the drain that I don't have photos for.
Drain Pro Plumbing has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Victoria and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 3 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 1 | 1 |
Overall Rating | 1.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Yes |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2010 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathroom Renovations, Excavation Services, Fireplaces, Heating & Air Conditioning, Irrigation Systems, Kitchen Renovations, Sewer Services
Drain Pro's plumbers specialize in Plumbing, Gas, Heating, Drainage Repairs and Installations, Excavation, Maintenance, Renovations, Camera Inspections and Hot Water Tanks. 24/7 emergency service "Call in the Pro's"
Main contact(s) | Jaeson Navaroli |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 1 year on Labour. Parts carry warranty from manufacturer. |
Accepts credit cards | Yes |
Year established | 2010 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.