We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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Since the windows were installed in Dec 2022, we have the same issue over and over again and Ecoline keeps on sending the same person over and over again to fix it but the windows are not getting fixed. When it rains, the rain water is trapped inside the window fixture causing leak on the basement. There was a point when water is flowing from the window to our drywall. There was leak on July 31, 2023. They came to fix it on Aug 7,2023. Same water problem occurred on Aug 11, 2023 and another problem occurred. The window cannot be closed. They came and fixed on Sept 9, 2023 by putting holes on the windows. The problem will not show until there is rain. Same problem occurred on Oct 9, 2023 when we have a big rain. They said they will come on Nov 21, 2023 to fix it. We have another rain today, Oct 22, 2023 and problem gets worst. Both windows show water trapped.
Thank you for your feedback regarding our company. Our goal is to always provide a positive customer experience, and we regret any shortcomings that you may have experienced.
I am deligted with my new Ecoline Window. It was made exactly the way I dreamt of. I booked a free visit and cost estimate and got a quick reply and a punctual visit. They gave me tips and suggestions. The installation process ran smoothly and cleanly. They also helped me to submit the financing papers to Manitoba Hydro. My family and I are 100% satisfied.
We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
I went through so many window, interviews and quotes. I felt the most comfortable with these guys. Andre was clear, professional, and concise, while explaining the differences between the windows, warranties, etc. The purchase procedure is easy, the windows came in earlier than expected and scheduling the installation was simple. The guys came to install the windows were very professional and kind. They did not leave a mess afterwards. We love our new windows! I’m excited to see how they do in our cold winters.
Thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Ecoline Windows was great to work with! Quick communications, manufacturing time was less than originally quoted. Install was a quick and easy process. Excellent quality window and patio doors. Competitive pricing.
Strongly recommend them.
We were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
An absolute great company and great people right from initial estimate stage through to the installation. Could not have asked for anything better.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
We had great customer service, and they answered all and any questions I had during the process. We had a total of 6 windows replaced and even got an earlier date for installation than expected. Installation took one day and it went smoothly.
We were very impressed with the service from Ecoline windows. They were prompt, efficient and friendly and the windows have been perfectly installed. We definitely recommend!
We're glad you were satisfied with all aspects of your window replacement. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.
We replaced all our windows (9) and patio door. The team is very professional and the product has high quality. Special thank you to Vitalii (Project Manager), who was knowledgeable and helpful, and the staff and the installation team did a great job.
We're glad you were satisfied with all aspects of your window replacement. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.
Our new windows turned out great. The install was quick and they helped point us in the right direction for filing a greener homes grant. The cost came in lower than we anticipated and we were very happy with the end result. I would recommend Ecoline Windows to anyone!
We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Ecoline Windows look great and was easy! The quote was thorough and accurate. The installation was quick and clean. The windows look bigger (they are not) and are easy to open and close.
Thank you very much for your excellent review, we can not be more happier reading such positive feedback from our customers.
Enjoy your new windows and please note we are always here if you need us. Thank you again.
Ecoline Windows Ottawa has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 14 | 55 |
Approved | 14 | 55 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.7/5 | 4.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Ecoline Windows Ottawa may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Ecoline Windows Ottawa was awarded Best of TrustedPros in 2023 for Windows and Doors in Ottawa.
Ecoline Windows Ottawa was awarded Best of TrustedPros in 2022 for Windows and Doors in Ottawa.
Main contact(s) | John Smith |
Alternate Phone Numbers | 866-644-6418 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated. |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Ecoline Windows Ottawa may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Ecoline Windows Ottawa to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.