We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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Professional team that walked me through all the details. Installation was quick, efficient, and hassle free. Great choice if you need your windows done.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Worst company ever!!! I am going through the same experience as "Mark from Hawkesbury" did. The windows were not the correct size, and I agreed to let it slide, as it would take too long to re-order the windows and wait another 2-3 months. They promised that given that the windows were not the correct size they would need to place and order for larger trims, and that the process would take 3 weeks maximum. That was on October 15th. To date I still have not received an appointment, nor have I received the 5% discount promised. I will shortly take pictures and of what my windows look like and post. I am so tired of the email exchanges and calls that lead to nothing. The last call I got from them, I ended up being on hold and got hung up on. No one has called me back yet. I have just sent another email... All I want is that they just complete the installation of windows that I have already paid for!!! How hard is that, as I know that I have saved them quite a lot of money by not having them re-order all the windows. How much more reasonable can a customer be????? Go with someone else and save yourself all the stress and paying upfront for something that you now need to beg to get!!!
We had a great experience with Eco Line beginning with Jean who was very knowledgeable and informative about Eco products and a whole process, kind and quick to explain and answer our questions, than Matt and Alex who installed our windows, professional and friendly, considered and careful to protect everything in our house while doing their work, and finishing with good tips and explanation what we need to do in a case if we have any problems, definitely will choose your services again, so thank you all again for making this experience pleasant for us.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
What a horrific experience dealing with them.
Unprofessional, non-responsive. We hugely regret our decision. Constantly getting the run around and jeopardizing our chances at a government rebate.
Dear Laura,
Please, accept our apologies for the delays caused by COVID-19. We understand your frustration, however we were doing our best to update you on the order status as much as possible and to constantly keep you informed.
At this point we are glad to let you know that the installation will take place very soon and this timeframe would not affect governmental rebate. Thank you for your patience and understanding.
We had excellent service, from sales rep, customer service, measurer to installers.
Single slider and double slider windows are great, the installation was done quickly and professionaly.
Hello Mr. Brazeau, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline Windows Ottawa has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 55 |
Approved | 12 | 55 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.7/5 | 4.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Ecoline Windows Ottawa may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Ecoline Windows Ottawa was awarded Best of TrustedPros in 2023 for Windows and Doors in Ottawa.
Ecoline Windows Ottawa was awarded Best of TrustedPros in 2022 for Windows and Doors in Ottawa.
Main contact(s) | John Smith |
Alternate Phone Numbers | 866-644-6418 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated. |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Ecoline Windows Ottawa may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Ecoline Windows Ottawa to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.