EnviroTech Mold Remediation

I originally contacted James at Envirotech arranged for the initial inspection, and at this time explained the importance of the job and any all debris is contained and cleaned up thoroughly as my husband suffers from COPD. I was assured that not only was James professional but that he and his crew would use the utmost care and professionalism with regards to both the remediation and any followup cleaning required. We proceeded to hire them and what followed was a nightmare. I undertook to move and wrap all the house belongings up so that they would not be affected or contaminated by the process.

Since Wayne suffers COPD we had to relocate him during the process, so we had to foot the bill for a hotel, the promised 24 hours turned into 5 days. During this time James was unreachable and unresponsive to calls.

When I was given the go-ahead to return to the house I was appalled at the mess left for me, the walls were torn out, and not repaired, there was debris all over the driveway the furnishing which I have so carefully wrapped with covered with debris, and were uncovered in areas. There was fiberglass insulation hanging out of the exposed walls there was exposed structural wood, and interior wiring was also pulled out of the walls. In short, it was a disaster! When I tried repeatedly to connect with James he ignored all calls and emails sent. Finally when he responded he was full of excuses for the poor communications and shoddy workmanship, and when I asked him what the plan was for removal of the debris, something that was included in the original quote and which we were billed for he denied any knowledge of this aspect of the job, until I forwarded him the invoice and quote whereupon he backtracked and said that he could not complete the job because he needed now to tear apart our attic!

Disgusted and at my wits end after repeatedly trying to get any satisfaction or completion from him I ended up having to hire yet another person to complete the job, and repair the walls and interior damages and still another contractor to haul away the garbage!

Enviro Tech is supposed to be made up of professionally certified general contractors with the experience, knowledge & quality workmanship behind them. There’s really no point only removing some of the mold in a home. If even a little bit is missed, it will simply grow & spread & soon I’ll have a full-blown mold problem on my hands again. James, did you check for mold in every room of my house? I understand mould can be found growing under carpet or other floor coverings, above ceiling tiles, inside walls & inside heating & air conditioning ducts.

• Did you check these ducts?

• What about the room w/the door to the left of the downstairs? The drywall was untouched.

• Under the laundry room floor? There is no ventilation under that floor so how can you determine if the floor studs are free of mold?

All non-porous materials & wood surfaces that are moldy must be cleaned. A non-porous material is also the black waterproof paper barrier between the drywall & the studs. All you had to do was scrub all the moldy surfaces using a damp cloth & detergent solution until all mold has been removed & rinsed clean with clean water. You told me, & motioned with your arm that you would slice back the waterproof barrier to clean up the mold…..then reattach it using tape. You simply ripped out this waterproof barrier & found it easier for you to just throw it out. That stuff is expensive to replace & I told you to go ahead with it because I was under the impression that you would do just that……slice & reattach…..& this was after I had paid you more than ½ Deposit!

You haven’t cleaned up after yourself. What am I supposed to do with the bits of insulation & mud throughout the house? What about the sheets of plastic you used as a shield? They are still hanging & draped! This is not my responsibility. You left my house in a terrible mess.

You had never put everything in writing. I actually paid more than half up front. A fair payment plan would be 25% on the day the work starts, 25% when the work is half done & the last 50% after the work is completed…..then testing done by an independent company to show the property has an acceptable/safe level of mold. You said that you’d have to bring in 5 or 6 guys from another jobsite to do this job in a couple of days. But you basically had one worker in the house & all you did was come & go quite frequently with your girlfriend. This Service is worth $5,000???!!!

James, I had paid you $500 & $1,500 on June 5 & $200 on June 8 by way of Teller. I had put you on my Pay List for Online banking through which I paid you a further $2,950 on June 12…….all because my support workers were whining that I pay you……without even first verifying your work or even knowing the amount of your Invoice.

When you were on the phone with my support worker Kim, it was apparent that you did not believe nor TRUST that I had transferred the funds to your Account! I TRUSTED you & you bailed on me! My Occupation Therapist, Heather, asked me: “Why didn’t you pay him on Friday when his work was done…..instead of ignoring him?” WELL…..EXCUSE ME! She made this statement after she knew that I had lost my phone for the better part of the weekend! She doesn’t, & has never, supported me in any way. I obviously should have mistrusted you even to the tune of mistakenly over-paying you $150 from your exuberant $5,000 Invoice Total…..& that’s before I even had the chance to view your work or receive an Invoice!!! I transferred funds into an account & I had never received the professional service expected.

You also haven’t supplied me with any promising 10-year guarantee, as promised, regarding the effectiveness of your work yet. And furthermore……you still have my house key!

The team was very supportive and informative with questions answered and took care of the situation great and stress free. Highly recommended to anyone in need of a mould company.

We decided to hire Envirotech to go ahead with correcting our mould issue we had coming for a leak in our windows that were old and needed upgrading and were quite damaged on the bottom mostly and having water intrusion causing the mould. I dealt with James and his team of guys and they were great. On time and took care of the problem quick considering the equipent they had to set up etc... and at a good price while giving us a lot of useful advise on preventing mould and other useful knowledge we never knew. Really knew what they were doing and it showed. Great Company. Highly recommend.

In my experience with envirotech and their employees was fast, less expensive than 2 other estimates i recieved by 1,000 and 2,500 dollers from other companys and they seemed to be quite educated and professional and really gave me alot of insite about the mold i had and how to prevent it... I would recommend them to anyone looking to have mold removal completed and have it done right at a reasonable cost.