~Who is Floor Coverings International or FCI for short? Floor Coverings International is a leading franchise company in the shop at home flooring segment. The parent company has been helping people get the floors that they have always wanted since 1998. Each of the more than 100 franchises throughout the US and Canada are locally owned and operated. I read more...
James Mathewson did a tile installation in my home last year. The installer he sent to my home did an awful job laying the tiles. The tiles were not level nor were they evenly spaced. The installer said he didn't need to use spacers or chalk lines. The tiles were 13 x 13 installed on an angle. James Mathewson said it would take a week to do the job. The installer he sent would work one day then take three off. He called sick a couple of times. One month after he started, James sent me a contract via email which he said I had to sign or he would not come back. In the contract he states what he will finish...grout, quarter round, and what he won't fix. The contract also states that I must pay him the other 50% (almost $5,000.00) on the last day of completion. I could only walk on the floor with shoes on and even then I could feel the height difference. Chairs and plant stand was tippy. I had to hire another contractor to do the job again which cost more money because I now had to pay to rip out tiles. I am now in the process of going to small claims court. I complained to BBB and Consumer Protection agency but all they can do is write a letter to him. The Consumer Protection Agency does have him listed on their "Beware" list. I phoned their headquarters in Georgia but they say there's nothing they can do because he is an independently owned franchise. Beware of this company.
Floor Coverings International has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Floor Coverings International may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1988|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
~Who is Floor Coverings International or FCI for short?
Floor Coverings International is a leading franchise company in the shop at home flooring segment. The parent company has been helping people get the floors that they have always wanted since 1998. Each of the more than 100 franchises throughout the US and Canada are locally owned and operated. I am the local owner of the Oakville, Burlington, Milton and Toronto franchise and as a result do work in throughout the GTA
~What do we do?
FCI designs & installs all types of flooring - hardwood, carpet, ceramic & natural stone, laminate, area rugs, luxury vinyl (it's actually some nice stuff) - even combinations of surfaces. FCI is different than anything in the flooring market in two ways. First, we make the customer experience simple. "We bring the store to your door." We guide you through the entire process from design to installation, always looking to exceed customer expectations. We believe that in being in your own environment surrounded by the things you love that make up your home that you can make the best decisions around which flooring solutions work best for you. Second, FCI is all about finding out what you need, want and have dreamed about with regards to flooring we will design & customize something new for each individual customer using their taste, their decor, and the products they want. Our goal is to inspire you to dream & help bring your dreams to reality.
~Want Mistake Free Flooring
Wouldn t it be great if you could see what the floor you wanted would look like in the room you wanted before you had to buy it? Well with FCI s proprietary software program you can. We can take a picture of any room in your house and change the flooring, colour of the walls, or colour of the cabinets or anything else in the room.
If you interested in getting a in home design consultation just give our scheduling department a call at 877.331.3367 or email us and we will get back to you within 24 hours to set up your appointment.
INSPIRATION AT YOUR FEET, FLOORING FOR YOUR LIFE
|Main contact(s):||James Mathewson|
|Alternate Phone Numbers:||289-440-3367,|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Licensing information:||Services listed by Floor Coverings International may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.