Great Northern Insulation was founded in 1980 and quickly became a leading insulation company. We have since moved beyond insulation, and service all of Southern Ontario. We offer a complete lineup of services for every type of building, including air sealing and weatherization. We specialize in new construction and retrofits, and offer multiple read more...
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Unprofessional. No paperwork reviewed. Just left without a discussion with customer. Seemed like 2 kids out of school with no customer service training. Insulation left all over our bedroom.
Hi Nicole!
We are very sorry to hear that your experience was less than satisfying. We pride ourselves in customer service excellence and it is very clear that on this occasion our service was below our customer standards.
We would like the opportunity to discuss this matter with you further if you can please contact us at 1.800.265.1914.
Thank you for your feedback.
I contracted GNI to spray foam the basement walls in our century home. The whole process from start to finish was very professional, from the initial consultation, to follow up for appointments and guidance for the provincial rebates. They came on time on the original appointment date. The guys were very professional and courteous. The application was consistent and the clean up was thorough. Overall the experience was very good and I would recommend them to family and friends.
I have gone back to Great Northern Insulation yet again for their services, and was not disappointed.
Their quote guy Matt is friendly, professional and provides top notch customer service.
A small area that was supposed to be insulated was missed the last time I used their services. I called Matt right away to inform him of the honest mistake, and he had the crew back to my house that same day to finished the job, so I could move forward with my work. You don't come by that too often anymore.
The work was done properly with very reliable crews who clean up when they are done. What more do you want?
The first pair of installers arrived on time, and were great to deal with. The first guy hopped out of the truck(sorry I can't remember names), and I said you're not fitting in there(it was a pretty tight crawl space). The second installer was smaller, so he was elected. Once they warmed up the truck the actual spraying didn't take very long. I went down in the basement, and headed into the crawl space later in the day, to hook some duct work back up. Unfortunately I noticed some cold draughts because in some hard to reach spots there were holes in the foam. After a few phone calls they set up an appointment for a truck to come back and do some touch ups. The second pair of guys were super polite and easy going. The guy working the truck said it was his first day on the job. They spent more time touching up than the original spray job took. They fixed everything that I had marked and mentioned concern for one area that was nearly impossible to get at. Overall a good experience, and I have recommended them to other people.
I liked the work performed. The crew showed up on time as scheduled and completed the expected work without incident. Also provided some tips at each step to better prepare for the next step. I would use Great Northern Insulation again for my next project.
Friendly service, showed up on time and the guys were great! However they didn't bring enough bales (short 3) of insulation to complete the job (because the new shipment didn't arrive on time in that morning), so I drove back to Woodstock from Ingersoll with one of the guys in my pickup truck to get more bales so we could continue with the job. That was totally my offering to do so, the installers didn't ask me to do that. They first called in to try and arrange someone to deliver but no one was available. It was easier and quicker for me to go than them in the big truck. My communication review is poor because of one step in the process. The scheduling process. After i accepted the quote, I was supposed to receive a call within a few days to setup the install and i didn't. I had to call a couple times to get that setup, (phone tag) I think that can be improved on (at least in my case it could of been).
The young crew who applied the spray foam insulation worked quite quickly and efficiently ensuring that there would be minimum overspray. They answered all questions that were asked. They cleaned up thoroughly when finished. My only concern was that, when spraying in the space behind where two drawers are housed, either too much insulation was sprayed or it expanded too much. The result was that several inches of the side runners for each drawer and the back support for one of the drawers were completely covered and the drawers could not close. It took a total of about 5 hours to scrape off sufficient insulation to permit the drawers to close.
The 2 men who came to do the batts install were rude and worked very slowly, arrived late and left early.
The fellows that did the blow in were great They arrived did their job in a timely manner and did not leave till they were finished. any negative rating is for the first 2.
Great Northern Insulation has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Woodstock and the surrounding areas is 3.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 342 |
Approved | 0 | 340 |
Unverified | 0 | 2 |
Suspicious | 0 | 0 |
Overall Rating | 4.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Great Northern Insulation may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1980 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Caulking, Energy Inspections, Insulation,
Great Northern Insulation was founded in 1980 and quickly became a leading insulation company. We have since moved beyond insulation, and service all of Southern Ontario. We offer a complete lineup of services for every type of building, including air sealing and weatherization. We specialize in new construction and retrofits, and offer multiple types of products to suit your need.
Main contact(s) | Robert De Medeiros |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1980 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Great Northern Insulation may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Great Northern Insulation to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.