We are a small family owned Hvac company covering all sectors of work including residential, commercial & industrial builds. With immence focus on internal organisation our commitment to on time project completion insures our goal of client trust & satisfication is always reached. Services included are: Sheet metal, heat loss & mechanical drawin read more...
GTA Mechanical Group began operations in 2012 and has received 1 reviews for an overall customer rating of 1.5. The average rating for businesses providing similar services in the Toronto area is 4. Write a review
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1.5
Consumers beware of Mr. Darren Borrice of Borrice’ Sheet Metal/GTA Mechanical Group!!! We do not recommend Mr. Darren Borrice's company for any HVAC services because he has engaged in contract liability as per the Consumers Protection Act, and professional negligence in addressing our property's health and safety issue.
Our commercial property company hired Mr. Darren Borrice of Borrice’ Sheet Metal/GTA Mechanical Group on March 25, 2022, to complete HVAC services for four commercial units located in Toronto, ON. We provided Mr. Darren Borrice with a large deposit which was required by his company to commence the job and to cover all mechanical equipment expenses. The timeline for commencement and completion of the work was mid-April 2022 to the first week of May 2022.
Mr. Darren Borrice delivered two air handling units and two 14 seer air conditioning units to our building on April 14th, and the air handling units were installed on April 16, 2022. No additional work was completed between April 17th to April 25th, 2022, and the two air conditioner units were transferred to the building's roof via crane on April 26th, 2022 but not installed. Since May 5th, 2022, Mr. Darren Borrice has been unresponsive to our company via multiple telephone calls, text messages and emails. His behaviour has been unprofessional and unethical, specifically because he has been paid for services not rendered. Our company has been deeply disappointed and emotionally distressed by his unwillingness to communicate with us about the status of our HVAC services. This has caused delays in our building’s renovation work and incurred damages (i.e., loss of income) for us and our tenants. A healthcare unit has been left without heating/cooling for six weeks!
Current Deficiencies/Incomplete Work and Damages incurred by Mr. Darren Borrice:
1. Existing ductwork for two commercial units were not reconfigured to adhere to installation codes, and commercial tenant has not been able to use the space resulting in loss of income (See images 1 and 2).
2. Old air handling units two commercial units were not removed/disposed of (See image 3).
3. Incorrect air conditioning units were suppled (i.e., 14 Seer versus 17 Seer quoted) and they were not installed (See images 4 and 5).
4. Air handling and air conditioning units were not supplied or installed for two other units quoted.
Our company will be hiring another HVAC company to complete the work Mr. Darren Borrice was hired to execute. Additionally, we will be pursing legal action & other proceedings with the Technical Standards and Safety Authority, Consumer Protection Ontario, and Ontario's Consumer Beware List. Careful consideration was made when deciding to write this review and we just want to prevent other property owners and companies from experiencing our ordeal.
Time line notes
Early April first phase deposit of $19k for (2) 17 seer air conditioners, (2) york air handlers with coil, (2) thermal expansion valves and labour to remove old equipment, clear work space and remount only new air handlers.
13/4/22 pick up order delivered by our mechanical company.
End of April 22 Crane lift and roof equipment landed.
Early May 2022 Equipment tie in remaining to be completed with extra electrical requirements to be supplied to equipment added to work order with no agreement, customer sheet metal fittings on order;
June 2022 threats of litigation for unfinished phase work (with unpaid bill) sent to our mechanical company which emails were sent out to all our clients warning of downtime due to injuries sustained after getting hit by a car who ran through a stop sign.
July 2022 work order officially suspended.
17 seer equipment was purchased and craned up to the roof for phase 1 of work order. Crane was not included in work order and was paid for by our mechanical company not billed to client; our company went above and beyond on this terribly maintained building at 1278 St Clair ave west. The space we were to be working in was to have all tbar removed and electrical moved so our air handlers could be mounted (which nothing was removed or done to space prior to us commencing). Our crew was the first and only crew on site for 3 working days in which again a crane not billed or paid was brought in to safely execute lift as well (2) air handlers were removed (shown in clients pictures;no garbage dump was on site as well during this construction phase) and (2) new York air handlers were mounted. In early July Darren Borrice was involved in a critical car crash at that time work order was put on hold. After returning to work and seeing the negative reviews with no substance WE choose to separate from this contract and deal with ANY litigation. False claims of wrong equipment has been posted below on the invoice from master group which shows the 17 seer not 14 seer equipment we purchased. As well this client failed to abide by their role in this contract by having clear space for air handler installation we were to do no demolition in which we did I.e remove tbar lighting etc. Other building notes were holes to the exterior building above tbar not sealed or insulated to building code, insufficient exhaust venting and termination and no general contractor or competent person on site to address issues and concerns. Client did not pay in full. All our work can be seen and judged by our GOOD clients and our work can be viewed on the @sheet_metalguy instagram handle. As a small company who relies on doing great craftsmanship and building relationships reviews uncalled for like this are extremely disappointing, dissatisfying and hurtful based on extras in the past we have done unchargeed for this client.
I do however sincerely apologize for the disappointing experience and lack of adequate communication.
Darren Borrice
Owner
GTA Mechanical Group has a TrustScore™ of 0.9. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 1.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2012 |
| Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a small family owned Hvac company covering all sectors of work including residential, commercial & industrial builds. With immence focus on internal organisation our commitment to on time project completion insures our goal of client trust & satisfication is always reached. Services included are: Sheet metal, heat loss & mechanical drawings, gas piping, service & maintance, installations, retrofits, air conditioning, humidifiers; We provide sales and service of: Furnaces, Air Conditioners, Hrv/Erv, Humidifiers, Boilers, RTU & MUA units & Fire Places
| Main contact(s) | Darren Borrice |
| Listed with TrustedPros since: | 2018 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | For sales of Furnace and Air Conditioning equipment we offer an industry best of 10 years parts and labour. |
| Accepts credit cards | No |
| Year established | 2012 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Contact GTA Mechanical Group to request licensing info. |
| Insurance information | Contact GTA Mechanical Group to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
