I agree with the other posts. Not a good company to deal with. We had issues with the quality of finished work. We made several attempts to contact them in hopes of correcting the problems. Bob finally returned our call and promised to come back and fix the issues with the installation. He gave us a date and time and subsequently never showed up. We made several more attempts to contact them to no avail. After several weeks of waiting we finally gave up and fixed it ourselves.
We are happy with the floors. The job was done on time, as scheduled and the workmanship was good. These people may be a little rough around the edges but they were polite, helpful, the work got done..... and the price was right!
Nightmare experience with this family business. Once they started in your home then they come work for few hours a day then leave. My project before Christmas cost 2 weeks and they still couldn't finish before New year. My hardwood floor are all loose and noisy when you step on. They promised to fix it but never showed up at promised time. My whole January were wasted by them. Now they leave me the loose floor and ignore my phone call. Never trust what Bob promised!!!!
The WORST installation ever. Do not use this company, they did the worst installation ever and have made our floors the weak spot of our home. Owner bob is horrible to deal with and never keeps his word about repairing mistakes. Poor quality work, poor quality attitudes! DO NOT HIRE THIS COMPANY YOU WILL BE SORRY.
Her Touch Floors has a TrustScore™ of 2.5. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1978|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Brenda and Bob March , 778-985-7972|
|Alternate Phone Numbers:||778-985-7972,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Her Touch Floors to request licensing info.|
|Insurance Information:||Contact Her Touch Floors to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.