This Surrey area flooring contractor is rated 3.1 from 18 reviews with a TrustScore of 1.6. Services offered include flooring, tiling and carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
Her Touch Floors began operations in 1978 and has received 18 reviews for an overall customer rating of 3.1. The average rating for businesses providing similar services in the Surrey area is 4.2. Write a review
3.3
2.8
3.1
3.3
2.9
3.1
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5
Bob and Brenda are perfectionist on what they do. My floor price was exactly what was quoted and I never could of dreamed that they would look as amazing as they turned out!! The team is very personable and truly if you want the best then have them install your flooring!
Thank-you Julie enjoy your floors
Bob and Brenda and crew
4.3
I'm so surprised to see these rather negative reviews. I guess as humans we feel obliged to write our negative experiences and forget to write when we are pleased. That HAS to be the reason for this low star rating for Her Touch Floors.
My experience was entirely different from these people. I can only write about my experience.
Pros...
Bob, Brenda and Chuck were all exceptional in their attention to detail. They clearly know floors very well!
They worked hard and very late as the job was bigger than expected.
My staircase was wrecked, they added depth and surfaced almost all of it, no extra charge.
They worked well as a team, each being aware of the others strengths.
They were SUBSTANTIALLY CHEAPER than anyone else I received quotes from.
Theydid several extra jobs free of charge including hauling away old deck material for me.
They share hilarious "banter" I was laughing the entire time they were here.
They even brought me chocolates!
Cons...
They aren't very punctual. (Life happens)
They curse a lot lol. (It is funny though)
Overall, I'd have them back in a heartbeat. They aren't the slick operation you may find in say "end of the roll" but once you get them in your home, they know their stuff and go above and beyond!
I'm moving homes shortly; Her Touch Floors will be one of my first calls for Reno! I would definitely recommend them and already have!
Thank you Bob, Brenda and Chuck! You guys were awesome.
1.5
I agree with the other posts. Not a good company to deal with. We had issues with the quality of finished work. We made several attempts to contact them in hopes of correcting the problems. Bob finally returned our call and promised to come back and fix the issues with the installation. He gave us a date and time and subsequently never showed up. We made several more attempts to contact them to no avail. After several weeks of waiting we finally gave up and fixed it ourselves.
3.5
We are happy with the floors. The job was done on time, as scheduled and the workmanship was good. These people may be a little rough around the edges but they were polite, helpful, the work got done..... and the price was right!
1
Nightmare experience with this family business. Once they started in your home then they come work for few hours a day then leave. My project before Christmas cost 2 weeks and they still couldn't finish before New year. My hardwood floor are all loose and noisy when you step on. They promised to fix it but never showed up at promised time. My whole January were wasted by them. Now they leave me the loose floor and ignore my phone call. Never trust what Bob promised!!!!
1
The WORST installation ever. Do not use this company, they did the worst installation ever and have made our floors the weak spot of our home. Owner bob is horrible to deal with and never keeps his word about repairing mistakes. Poor quality work, poor quality attitudes! DO NOT HIRE THIS COMPANY YOU WILL BE SORRY.
5
1
Cut a pipe, and cause a lot of water dammage. Said they would pay for the restoration work, 4 months later, I am paying for their mistake. Obviously, I will be taking them to Small Claims Court. Have a great day Bob.
4.8
2.2
Beware!!!!! This review is for other, so they do not get stuck with this company. There quality of work is fine but commitment and estimate are a big farce. Everyday commitment to complete the job, resulted in me following up for a week. Still work not completed. Totally unprofessional approach, I thought it was family owned business so service and trust should be good. Both the attributes were missing. Do not use them.
Sam I'm very sorry to hear that you are unhappy with our services. I do appreciate that our workmanship was not a concern. Her Touch Floors is 100% family owned and customer satisfaction is our #1 goal.
Unfortunately I just seen your concern and our apologies for not addressing it sooner.
Some occasions crews have to leave one job to complete another. This is unfortunate to the customer because there floor will take longer due to our timing issues. But these job shuffles are allowed for when we give a completion date. Usually 1-2 days on an avarge install and no longer then a week for a full home.
Sam if therrs anything we could possibly do to make up for your inconvenience please let us know.
778-960-7972 or hertouchfloors@gmail.com.
We would appreciate the opportunity to resolve this matter and hopefully remove the bad review. Thank you Sam and I hope to hear from you soon.
Warm regards
Bob
Her Touch Floors has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 24 |
| Approved | 0 | 18 |
| Unverified | 0 | 4 |
| Suspicious | 0 | 2 |
| Overall Rating | 3.1/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Services listed by Her Touch Floors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1978 |
| Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Surrey area flooring contractor is rated 3.1 from 18 reviews with a TrustScore of 1.6. Services offered include flooring, tiling and carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
| Main contact(s) | Bob March , Brenda March |
| Alternate Phone Numbers | 778-985-7972 |
| Listed with TrustedPros since: | 2013 |
| Residential work | Yes |
| Commercial work | No |
| Warranty | No |
| Accepts credit cards | No |
| Year established | 1978 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Sole Proprietor |
| Licensing information | Services listed by Her Touch Floors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
| Insurance information | Contact Her Touch Floors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
