I'm so surprised to see these rather negative reviews. I guess as humans we feel obliged to write our negative experiences and forget to write when we are pleased. That HAS to be the reason for this low star rating for Her Touch Floors.
My experience was entirely different from these people. I can only write about my experience.
Bob, Brenda and Chuck were all exceptional in their attention to detail. They clearly know floors very well!
They worked hard and very late as the job was bigger than expected.
My staircase was wrecked, they added depth and surfaced almost all of it, no extra charge.
They worked well as a team, each being aware of the others strengths.
They were SUBSTANTIALLY CHEAPER than anyone else I received quotes from.
Theydid several extra jobs free of charge including hauling away old deck material for me.
They share hilarious "banter" I was laughing the entire time they were here.
They even brought me chocolates!
They aren't very punctual. (Life happens)
They curse a lot lol. (It is funny though)
Overall, I'd have them back in a heartbeat. They aren't the slick operation you may find in say "end of the roll" but once you get them in your home, they know their stuff and go above and beyond!
I'm moving homes shortly; Her Touch Floors will be one of my first calls for Reno! I would definitely recommend them and already have!
Thank you Bob, Brenda and Chuck! You guys were awesome.