I'm so surprised to see these rather negative reviews. I guess as humans we feel obliged to write our negative experiences and forget to write when we are pleased. That HAS to be the reason for this low star rating for Her Touch Floors.
My experience was entirely different from these people. I can only write about my experience.
Bob, Brenda and Chuck were all exceptional in their attention to detail. They clearly know floors very well!
They worked hard and very late as the job was bigger than expected.
My staircase was wrecked, they added depth and surfaced almost all of it, no extra charge.
They worked well as a team, each being aware of the others strengths.
They were SUBSTANTIALLY CHEAPER than anyone else I received quotes from.
Theydid several extra jobs free of charge including hauling away old deck material for me.
They share hilarious "banter" I was laughing the entire time they were here.
They even brought me chocolates!
They aren't very punctual. (Life happens)
They curse a lot lol. (It is funny though)
Overall, I'd have them back in a heartbeat. They aren't the slick operation you may find in say "end of the roll" but once you get them in your home, they know their stuff and go above and beyond!
I'm moving homes shortly; Her Touch Floors will be one of my first calls for Reno! I would definitely recommend them and already have!
Thank you Bob, Brenda and Chuck! You guys were awesome.
I agree with the other posts. Not a good company to deal with. We had issues with the quality of finished work. We made several attempts to contact them in hopes of correcting the problems. Bob finally returned our call and promised to come back and fix the issues with the installation. He gave us a date and time and subsequently never showed up. We made several more attempts to contact them to no avail. After several weeks of waiting we finally gave up and fixed it ourselves.
We are happy with the floors. The job was done on time, as scheduled and the workmanship was good. These people may be a little rough around the edges but they were polite, helpful, the work got done..... and the price was right!
Nightmare experience with this family business. Once they started in your home then they come work for few hours a day then leave. My project before Christmas cost 2 weeks and they still couldn't finish before New year. My hardwood floor are all loose and noisy when you step on. They promised to fix it but never showed up at promised time. My whole January were wasted by them. Now they leave me the loose floor and ignore my phone call. Never trust what Bob promised!!!!
Her Touch Floors has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1978|
|Member of TrustedPros Since||2013|
|Main contact(s):||Brenda and Bob March , 778-985-7972|
|Alternate Phone Numbers:||778-985-7972|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Her Touch Floors to request licensing info.|
|Insurance information:||Contact Her Touch Floors to request insurance details.|