This Surrey area flooring contractor is rated 3.1 from 18 reviews with a TrustScore of 1.6. Services offered include flooring, tiling and carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
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My wife and I had bought some laminate flooring that we were planning on installing ourselves but after watching some videos decided to shy away and hire someone. My brother Roy had used a company called Her Touch Floors so I gave them a a call. Bob and Brenda came out and measured the room and gave me an estimate which seemed fair.
The day of the job Bob and his co-worker Jeff showed up with the materials and finished the job in a shorter time than what I would have expected. Their workmanship exceeded our expectations. My wife and I loved the look of the laminate so now we are planning on hiring these guys to do our master bedroom as well. Great experience!!
Bob and his team did a great job. They were quick to come and give a free estimate. The flooring was installed very quickly and did our stairs and baseboards as well at a great rate. I would recommend this company.
We saw an ad on Craigslist for 'Her Touch Floors'. We had quotes with different companies for a lot more than what we were quoted by this company. We needed our floor done as soon as possible as we were in the middle of moving our business. We called and they came out with the samples and we chose our floor. We chose a date but they couldn't make it on the date chosen. I was beginning to question our decision to go with this company. But they were able to make it the next day. They did an incredible job. We have received so many compliments on our flooring. When I share the price we paid, our guests all agree it is an amazing price. They look more expensive that what we paid. They also took out the old floor and left us a gorgeous vinyl planks that looks like reclaimed barn planks. Thank you so much to the great team at 'Her Touch Floors'. we most definitely will call when need our home floors done.
Terrible company - we scheduled the removal of our current floors and installation of laminate with Her Touch, booked days off of work and rearranged our whole schedule for the week to get this done, and what happens? They don't show up. Day 1 they make some sorry excuse about a family issue coming up and inform they will come the next day. On Day 2, they failed to phone, text, or show up. We phoned them repeatedly, left numerous text messages - and no response. Terrible terrible unreliable company.
I read the review of Kristine and I feel her pain. Bob (Robert) gave me a TERRIBLE, TERRIBLE,TERRIBLE work ever.
Unfortunately the installer that I knew had to go for his vacation and after I reviewed his rating in TrustedPro I called him and made an appointment and he assure me that his work is life time warranty and base on the quality work that he will give me, I never ever will hire any other company to do the flooring for us except him (That was too good to be true), but I was naive to believe him.
He always was worry about his money even-though he got his first payment and he received his last payment the same day that he finished his work (The work was finished in November 2014).
A week later the stair nosing start to come out and the transitions because of not enough glue and later the laminate start to be separated.
I tried to bring him to the site either he ignored or made excuses and he did exactly the same he did to Kristine.
He promised many times and I waited and waited at the site, but he didn't showed up (there are many text messages are available)
Anybody want to deal with him can contact me for more info.
For sure I will write a complain to BBB too
I know that TrustedPro decided to check the member's references and I hope TrastedPro check his references ASAP.
We had a TERRIBLE experience with Her Touch Floors. There is a lot more to this than my review below, namely how they avoided us and our phone calls and texts. Feel free to contact me to discuss.
First week of June 2014, they installed approximately 1600 sq ft of laminate throughout our entire main floor of the house. After three days, they hadn't finished. Flooring needed to be redone because it didn't line up with the walls or the cuts were so bad that the moldings didn't hide the gaps, moldings weren't installed in places at all, miter cuts were done horrifically, and transition strips were damaged during install or not cut properly. The owner, Bob, said they would come back the following week to fix things up and finish installing the molding. After nearly seven months of calling them, texting them, the owner, Bob, made every excuse in the book and even (in my opinion) faked a car accident on his way here to get out of finishing. They never came back to finish the job.
Bit of history, we needing the new flooring. Our old floor was original from 1941 and finished too many times. The finishing nails were popping up and my 3 year old cut her foot as did I and a few guests. I was also 9 months pregnant. We needed the flooring done for safety reasons.
Bob never did come back and finish the work, even though we had paid him minus a $100 hold back. Foolish us, yes I know, we shouldn't have paid until the job was DONE. He did text me a few times saying they would come, and then something always came up. End of November 2014 was the last straw. After nearly 7 months, we have given up on them finishing this despicable job. I have posted a review everywhere I can about this company and will be contacting the BBB. Spend more and go somewhere else!!! You get what you pay for with these guys!!
this group did an excellent job of installing our hardwood and carpet. We wanted a perimeter inlay border of contrasting oak all around the perimeter of our areas inc the diagonal stairs. They installed the hardwood just the way we wanted it. They we careful not to damage anything. they did the cutting outside to keep the dust down. they suggested hardwood on the stair risers and carpet on the treads. It turned out fabulous. The female partner kept everything clean as they went and did a great clean up when they were finished. we would definitely use them again. it is too bad they left the island and moved to surrey
thank you robert we hope you enjoy your floor for many years to come.
any questions or concerns give us a call as we always guarantee all our work.
i hired her touch floors to take away my old carpet flooring and install some brand new laminate and vinyl planks in my home. they showed up in the morning I let them go to work and came back around 5:00 pm they completely took away all my old flooring and installed all my new laminate and vinyl plank. I was so impressed with the quality of there work and there speed was incredible as the job was about 1100 square feet and they did it all in about 10 hours. they cleaned the house even mopped the floor with a Swiffer before I got home. if you need a great flooring company call her touch floors and speak to bob Brenda or Geoffrey they are awesome. thank you her touch floors for all your great work. I will always call you for all my flooring needs.
Her Touch Floors has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 24 |
Approved | 0 | 18 |
Unverified | 0 | 4 |
Suspicious | 0 | 2 |
Overall Rating | 3.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Her Touch Floors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1978 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Surrey area flooring contractor is rated 3.1 from 18 reviews with a TrustScore of 1.6. Services offered include flooring, tiling and carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Bob March , Brenda March |
Alternate Phone Numbers | 778-985-7972 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | No |
Warranty | No |
Accepts credit cards | No |
Year established | 1978 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Her Touch Floors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Her Touch Floors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.