We are an Interior & Exterior Painting Company locally owned and operated in London for the past 20 years. We are members of the BBB. Our customers have peace of mind that comes from a team of individuals looking to enhance the quality of life for all our customers.Our staff of professionals are fully and completely covered by WSIB. We only hire profess read more...
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Friendly from start to finish. Prep work was excellent, made repairs as needed, removed pictures,moved furniture, quality of paint was great. Completed job was fantastic. The cleanup is impeccable, put everything back in place. A wonderful group of painters. We had inquiries from neighbours, and all three went to Heritage, and all were extremely happy with their work. Thanks Heritage job well done. Elaine and Ken
We have had the pleasure of having Heritage do work for us before. Again they have done an excellent job. There prep work,speed of the work and cleanup after are outstanding. Their people are easy to deal with and understand what your needs are. We will use them again in the future.
I hired Heritage Painters three times, twice in 2013 and once again in 2014. They always do a great job, arrive on time, finish on time, clean up after themselves and the quality of their work is fantastic. They provide great customer service and I will hire them again next time without a doubt.
Heritage Painters was referred to me by a friend. Two members of my family purchased a condo. The scope of the work included installing a new interior doors and painting the entire condo including ceiling repairs. After the initial contact, Heritage was prompt in reviewing the scope of work and provided a quote the same day. After reviewing all quote we received, we selected Heritage Painters to perform the work. From the outset Heritage communicated with me every step of the way, was always on time and cleaned up after each days work. Their quality of work was excellent and they stayed on budget. As a result of my experience with Heritage, I have had them perform work at our home which included painting a somewhat difficult skylight and painting/repairing in our living room, bedrooms and family room. If you want a quality job and be stress free, contact them. I would not hesitate to recommend Heritage Painters to anyone.
DO NOT recommend this company for window cleaning. The crew came out and cleaned the exterior windows; done very quickly 15 minutes BUT I later discovered that the large sliding glass doors were streaky and the corners not cleaned (when the sun shines through the windows they look worse than they did prior to cleaning). When I contacted the company and asked them to come back to remedy the problem; I received an email stating that my windows were oxidized and needed to be recoated. My home is only 1 1/2 years old - the windows are fine; just dirty which is why I hired the company to clean the exterior windows (especially after the harsh weather London has been experiencing this year). Very disappointed with the service!! Would NOT recommend them!
I would definitely not recommend this company, and if used make sure you are completely satisfied with the work before paying them.
In a nutshell they cleaned our windows before painting them, so when they put the windows back up naturally there were fingerprints and dirt all over the windows. Further there are now scratches all over the windows form the work they performed when painting.
I can accept that issues arise with a job and to my mind this is how you judge a company. In this Heritage Painters fail. When we raised the issue with the owner he promised to come by the house and take a look. He didn't show for not one but two appointments. When my wife spoke to him on the phone about setting up another appointment he became quite rude on the phone and hung up. He has since refused to answer our phone calls.
After contacting the Better Business Bureau with no resolution it appears that this is now headed to small claims court.
As I am getting ready to repaint, I was struck again by the poor quality of this project. The paint used was inferior, very watery and even after what was called two coats, showed through to the color below. The color below was white so should not have been a problem. When they came back to recoat, they left a paint footprint on my carpet.
Communication was not truthful and it became a series of excuses as to why they couldn't meet the standard they claimed to be able to meet. After the completion of the job, when speaking with a neighbour, I found that my complaints were common to her experience. I wish I had known prior to the job.
After the job, despite my concerns, they sent me an email requesting that I forward it and recommend them to all my email addresses. When I replied to them, I receive a very obnoxious and bullying email from the owner, Brian.
I would not recommend this company under any circumstances.
Heritage Painters has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in London and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 25 |
Approved | 0 | 21 |
Unverified | 0 | 3 |
Suspicious | 0 | 1 |
Overall Rating | 3.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1991 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We focus on the details of every Interior and Exterior project from start to finish. Our single goal is to make an experience of positive and lasting value for our customer.
Power wash siding, power wash decks, fences and areas around the home or building required. Environmentally friendly products are only used!
We know you want someone you can depend on and trust. Heritage Painters strives for superior beautification in all aspects of the painting rocess. Providing extensive experience, expert advice, competitive pricing, quality and service second to none in the industry.
We are an Interior & Exterior Painting Company locally owned and operated in London for the past 20 years.
We are members of the BBB. Our customers have peace of mind that comes from a team of individuals looking to enhance the quality of life for all our customers.Our staff of professionals are fully and completely covered by WSIB. We only hire professional painters with a minimum of 5 years experience in the painting field. Every project has a project coordinator for customer related issues, a lead hand on all sites at all times, and properly trained staff with the knowledge required to complete a project with 100% customer satisfaction.
We offer a two to five year warranty on all projects.
Main contact(s) | Amber McMitchell , Brian Flight |
Alternate Phone Numbers | 519-619-3725, 877-820-7037 |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 1991 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Contact Heritage Painters to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Heritage Painters has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum