In my position I am dealing with builders all the time. Infiniti homes has to be the worst to deal with. In the real estate industry it is important to maintain good relationships between all parties, real estate agents, builders, inspectors, mortgage brokers etc. Now on 3 seperate occasions in chasing down information or funds due to us from infiniti, they refuse to communicate with anyone. Calls are not returned, emails are not returned, even the CEO doesn't seem to really care about what is going on within the company. It wasn't until we actually contacted the owner 2 or 3 times via email that things started to move forward. I would be very cautious when dealing with this builder, they don't seem to have a good handle on their business.
One of the trades people that came into the home put it best "infiniti homes = infinite problems".
Stay Away From This Builder At All Costs!!!!!
Our Contractual possession date was June 15th, 2014. Actual possession date was March 10th, 2015. Almost 9 months late with no compensation. The quality of the workmanship is poor and the site supervisor was incompetent. We have been in our home for 6 months now and still have many items on our deficiencies list that need to be rectified with no end in sight. On top of this we have had 3 major issues happen with the house:
1. Basement windows were found to have Absolutely No insulation around the windows. Paper would actually blow off the window ledge when the wind would blow.
2. Major leak from roof causing a waterfall down 2 flights of stairs and pooling into the basement. On June 11th during a rain event large amounts of water came pouring into the house from the second story ceiling from the roof. This caused major water damage to the insulation in the attic, the moisture barrier, the drywall, baseboards and flooring. The roofing company came the next day to fix the area where the water got into the house but it took until yesterday, (August 17th) over two months for the builder to finish repairing the drywall, flooring and paint touch ups that the flood caused.
We called every number we knew at infiniti homes during the flooding to try to get some help including Jonathan Letourneau the President and Rae Enos the CEO. Absolutely nobody called us back!
I still have not had any apology or contact from either the president or CEO about the poor workmanship and quality of the product they have provided and before this happened I was able to contact the CEO on a regular basis.
This shows how much they care!
3. Shortly after possession it was found that the clothes washer hot water hose was not connected to the machine. Clayton, Infiniti homes site supervisor was notified and arrived to hook up the hose. In June water was observed pouring out of the pot lights in the kitchen below. It was found that the hot water hose the site supervisor connected became detached. There is a water drain in the laundry room specifically in case of this happening but for some reason the water did not go down the drain. Upon further inspection it was found that the drain was never reconnected to the drain pipe after the floor was tiled and the site supervisor for Infiniti Homes didn't inspect this after the tiler was finished. Again with this incident the damage was only finished being repaired August 17th.
It has gotten so bad I had to get "Progressive Home Warranty" involved just so the flood damage items and the items on my deficiency list will get rectified. They sent out a 3rd party assessor at the builders expense to go over all these items with me and give the builder a deadline to complete them or a 3rd party will come out to do it again at the builders expense. I strongly believe it is because of this and only because of this that my flood damage has been repaired (over 2 months since the incident).
Feel free to contact me at email@example.com if you want more information.
Sufficient data is not available to establish a TrustScore for Infiniti Homes. The average TrustScore™ for other businesses providing similar services in Beaumont and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Commercial Renovations, Countertops, Drywalling, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Home Additions, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Land Surveying, Non Slip Treatments, Painting, Plastering, Sheds & Gazebos, Sunrooms, Tiling, Wallpapering
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||N/A|
|24 Hour emergency Service:||N/A|
|Licensing Information:||Contact Infiniti Homes to request licensing info.|
|Insurance Information:||Contact Infiniti Homes to request insurance details.|
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