After more than 40 years in the home renovation business, the award winning team at Jackson & Associates has earned its reputation for delivering quality construction and dependable service. That’s a reflection of our founder and CEO, Mark Jackson. Skilled and highly principled, Mark has attracted like minded associates and a clientele that appr read more...
Jackson & Associates began operations in 1985 and has received 3 reviews for an overall customer rating of 3.6. The average rating for businesses providing similar services in the Toronto area is 4.2. Write a review
4.0
3.0
3.7
3.7
3.7
3.7
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1.3
The project was started in March 2017, permits available in April. The Jackson team said it would take “about 6 months” and issued schedules outlining completion in December 2017. We notified them in May 2018 that we had enough of the delays and would complete the project ourselves. At no time did Jackson indicate that we were the source of delays.
There were many issues, here are a few examples:
1. extra charges without our prior approval - into the thousands of dollars
2. debate over what was included in the contract or not
3. quality of work. for example 4+ visits to repair their work on the eves before we gave up on them.
We have apologized for our timeliness due to internal staffing issues but also there were some health issues and surgeries on the clients side. They asked us not to return from Dec 2017 March 2018 due to these surgeries. Not to mention once the demolition started we ran into our first obstacle; a concrete pad, which was covered in dirt about a 1 to 18 below grade; approximately 24 thick by the width of the house. We also ran into bad weather during the summer months. As it relates to the eaves we did not want to make quick fixes but diligent ones with results when that did not occur we realized the problem may be bigger than originally thought. We attempted repairs on the eaves 4 different times with minor success each time; we would have returned as many times as necessary to complete the warranty issue.
Jackson took on thousands of dollars in Extra Work Orders to please the client; not charged to the client and paid for by the firm itself
Windows and aluminum on old part of house
Spray foam insulation in place of batt insulation
Spray foam duct work for A/C unit
We did double water proofing due to possible break down of exterior waterproofing
Drainage for future interior water proofing in the basement
4x4 skylight put in, unit plus framing in place of size suggested
Special scaffolding used between houses due to problems with neighbours (due to issues from the past)
Landscape stairs, pad & retaining wall in place of concrete stairs, pad & retaining wall
Exterior masonry foundation we were to parge, we did stucco to match the entire addition instead
Supply and install stucco moulding around windows & door on the rear of the building, so it wouldn t look so bland
We leveled main floor & 2nd floor as close as possible as he wouldn t pay for leveling
Supply and install railing to the front porch so that job would pass building code inspection
All inspections passed including building, plumbing & electrical
Jackson & Associates Inc. did take on multiple Extra work orders not included in the agreement but asked for by the client following the contract being drawn up therefor they knew they would be billed for extras not paid for out of Jackson s kindness and willingness to compromise & make the client happy.
Frankly not sure what the cleanliness at a 1 could be about, as it is a renovation there are some debris but our guys are very clean and do dump runs regularly. Including the ones paid out of pocket by our firm.
4.8
Mark and his team are very honest, hard-working and make you feel as though you are their only client. We interviewed 4 contractors, and chose Mark, even though he was not the least expensive, because of a trust, mutual respect and confidence that he would get our job done. We had never renovated before, we originally were going to do a larger reno but couldn't afford it. He assured us that no matter how small or how large, he also wanted to work with us. This made us feel very valued.
As we were warned, things will come up that you can't predict. He assured us that when this happened, he would let us know. We ran into a structural issue from a previous renovation. Mark has a team of experts he can call at a moment's notice for expertise and seemed to somehow get permits approved quickly. Our glass tile was very disappointing, not from the workmanship, but from the type of material. He had his team of tile experts come back and repair it. No questions asked, he just wanted us to be happy. It was also at his cost. There was an issue with one of Mark's shower guys, he was very unprofessional. He made promises he WOULDN'T keep but Mark chased him down and made him uphold his commitment. He is an excellent professional. I didn't think this existed in this field of construction, but Mark absolutely wowed us.
We love our deck and spend every waking hour outside. We weren't able to have the deck as big as we wanted due to city permits, but he had excellent suggestions and we ended up making it 2 tier. Jackson and Associates will be our FIRST CHOICE for the 2nd part of our RENO if they will have us.
Also, Mark offers to go shopping with you for various supplies, we didn't take him up on this but wish we would have.
Thank you Tanis, for your support! We here at Jackson & Associates appreciate your business and comments. We look forward to assisting you for any future renovations.
Sincerely,
The Jackson & Associates Team.
4.7
Jackson & Associates are very efficient and professional. I have used Jackson & Associates for most of my renovations ( over a 15 year period) and have always found them to be trustworthy and efficient. Mark Jackson is reliable and responsible and the fact that he is always willing to come back and fix any problem that might arise after the renovation is a definite plus in this kind of relationship and in the renovation business!
Thank you! We enjoyed working with you and appreciate your support. We look forward to being there for you with any of your future renovating needs.
The Jackson & Associates Team
Jackson & Associates has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 3 |
| Approved | 0 | 3 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3.6/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1985 |
| Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Renovations, Bathroom Renovations, Chimney Cleaning, Concrete Work, Demolition Work, Drafting Service, Duct Cleaning, Electrical, Foundation Repairs, Garage Doors, Heating & Air Conditioning, Home Construction, Kitchen Renovations, Landscaping, Masonry, Plumbing, Roofing, Stonework, Structural Engineering, Stucco, Trash Removal, Waterproofing, Window Treatment, Windows and Doors
After more than 40 years in the home renovation business, the award winning team at Jackson & Associates has earned its reputation for delivering quality construction and dependable service. That s a reflection of our founder and CEO, Mark Jackson. Skilled and highly principled, Mark has attracted like minded associates and a clientele that appreciates the difference dedicated professionals bring to the job. And though we re naturally proud of the work we do, we are equally proud of each and every employee s willingness to be forthright, courteous and accessible.
Our Mission
It starts with a simple commitment to creating a better home for you. In dedicating ourselves to that mission, we constantly strive to be better in every way. We attend workshops, training programs and seminars in an effort to continue delivering the greatest possible value to our clients. Our goal is to raise our standards as well as those of the industry we work in and the communities we serve. That assures you that you re working with the highest caliber of trades-people who seek not just to satisfy the requirements of the job, but to exceed them.
We understand that the decision to renovate is not always an easy one. We therefore make certain that you have the most relevant information to aid you in that process. We listen in order to do our very best to help you realize your vision. To that end, we look after all the business details so that you can have complete confidence in the outcome. Here s some of what you can expect from Jackson & Associates:
Full compliance with all government and industry regulations, Workplace Safety and Insurance Board
$5 million on-site liability insurance
Detailed written agreement clearly states work to take place
Minimum two-year warranty on all work
References from many satisfied customers
Continuous communication to keep you informed of progress
Metro License B 5501
Members of BILD
Founding member of Renomark
Presented with multiple Best Renovation Awards by BILD (formerly Greater Toronto Home Builders Association)
$25,000 performance guarantee bond
As one of the five founding members of Renomark, Mark Jackson (Jackson & Associates) was looking to create an equal playing field for good contractors and fight the underground economy. An instrumental force in creating the Renomark guidelines, a code of ethics for renovators, Mark Jackson helped to build Renomark into a national program that has since been picked up by building organizations across Canada as the standard by which renovators operate. It is the only program of its kind in North America and prides itself in awarding great local renovators for their excellence in the renovation field, continually offering education seminars for contractors as well as creating a warranty program that is tied to TARION (new home builders warranty).
Allowing homeowners just like yourself to approach a renovation or addition with confidence, Renomark guidelines reduce the risk, minimize the inconvenience, and maximize the pleasure and added value that a well-conceived and executed project can add to your home. Most importantly, Renomark s RenoGuide includes important information for homeowners looking to select a reputable and trustworthy renovator.
Masonry:
Woodworking:
Licensed Trades:
Window & Door Units:
Roofing & Aluminum Work:
Painting
Tile & Stone Work:
Flooring:
Drywall & Insulation:
Plastering & coating applications.
| Main contact(s) | Mark Jackson |
| Listed with TrustedPros since: | 2016 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 1985 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Contact Jackson & Associates to request licensing info. |
| Insurance information | Contact Jackson & Associates to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
