30 years experience landscape construction company. Landscape design. Landscape installation. Landscape maintain.
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We contracted with Leader Landscape Construction - based on online reviews - to overhaul our fairly large backyard. That work was to include installing a concrete pad for a shed; removing all existing sod; regrading the yard, adding new soil and sod; cutting out new plant beds; and installing a number of plants and trees. There were a lot of problems:
1. Installation of a concrete pad for a shed has still not been completed, more than a month after a group of individuals came to our home to frame the area. They appeared to be confused about what they were doing and how to do it, used our teak table as a sawhorse (until my husband asked them to stop), and miscalculated the installation area, ripping out a foot of new sod in the process. Kelvin was told by the Leader rep, Sue, to communicate with her by text message so he has sent multiple text messages to Sue asking when this work will be completed. After the first message, she replied that the installation would be completed at the end of July and she has not responded to any messages since. It is now September.
2. Despite us showing extremely diligent care for the new sod (I am out there at 6 am most days watering) it appears to be getting more and more patchy every day. We are very concerned that new soil was not added to the yard before the sod was laid. That step would have been essential in establishing a healthy lawn so we made sure it was included in the agreement.
3. One of the purple beech trees that was planted seems to have a parasite or other disease.
4. Pear treees were planted so high in the soil that their roots are exposed. I have covered them with a bit of mulch but am very concerned about the root exposure. We will likely have to replant or lose the trees once first frost comes.
5. One of the hydrangeas they planted is diseased.
We are extremely disappointed to have been duped by the good reviews and hope to warn others about this disreputable company with such poor customer service. Please don't make the same mistake we made and trust the positive reviews. Companies like this - taking advantage during a pandemic when we couldn't be alongside the workers checking the work - should really feel ashamed.
Leader Landscape Construction has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 1 |
Unverified | 0 | 1 |
Suspicious | 0 | 1 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Leader Landscape Construction may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1999 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
30 years experience landscape construction company. Landscape design. Landscape installation. Landscape maintain.
Main contact(s) | Sue Shorey |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Plant material 6 months warranty. |
Accepts credit cards | No |
Year established | 1999 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Leader Landscape Construction may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Leader Landscape Construction to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.