In the end the matter was taken to court which found in my favour, the decision was appealed and the Supreme Court once again ruled in my favour. This contractor is polite and courteous. There are several aspects of the renovation that he did well. However in several instances he did significantly unacceptable work due to what I think was inexperience and lack of knowledge in certain skills despite his claiming to have many years of experience. This included tiling and laying of strand woven bamboo hardwood floor. The hardwood floor has failed an inspection by industry standards due to failure to follow the manufacturer's recommendations.. The partially installed tile floor had to be removed by him and replaced by a professional tile setter as the tiles were not level with each other and some tiles were not adhering to the subfloor with the mortar he used. He also built one wall several inches shorter than the plans called for without consulting the cabinet maker, necessitating a reconfiguration of a kitchen cabinet. He did not consult with me about shelving and installed cupboard shelves that are so narrow as to be impractical for use in linen cupboards. He left work unfinished and had to be reminded to complete some projects. For instance he filled nail holes in transition strips but neglected to refinish the strips so the patched holes looked out of place with the rest of the strip and he did not communicate that he intended to finish the strips. He had to be asked days later to provide the material for the strip to be finished. He has been unwilling to admit responsibility for many of his errors or omissions.
Response from Meadowood Homes
In response to Ms. Campbell, I will say that the job involved a lot of aspects.
Prior to being hired for the renovation, Ms. Campbell had viewed the workmanship that we had in our personal home. She seemed satisfied with what she was shown.
Concerning the hardwood floor, the floor was inspected by an accredited flooring inspector and it was found that there were three boards that had been scuffed and one that was loose. We openly stated to Ms. Campbell that we would take full responsibility for the repairs.
As for the tiling, I admit that I was rushed. However Ms. Campbell announced on a Thursday afternoon that she had to move into the home by the following Wednesday. In order to accomplish this, we had to tile a large foyer and entranceway and one bathroom. Also, to have her in residence by then, a plumber would have to be in to complete the bathroom work on the Tuesday. That left one day to do the tiling, and one day to do the grouting. Note that these were large areas to be done. A few of the tiles were not exactly level, but Ms. Campbell was sure that the edges of the tile (not grouted as of yet) would cut her feet. I then proceeded to pull up the tiles. However, the tile setter that Ms. Campbell hired to do the work did not get it done for two weeks, but this did not phase her. As for the mortar, it was a bag of mortar that Ms. Campbell had in the house and was unopened.
In order to try and abide by the client's wishes the job was rushed. That was my mistake.
As for the cabinetry, the designer had not left enough space for a passageway from the rear entrance to the kitchen. It looked fine on paper, but the entrance was 5 inches too narrow. We had notified the cabinet maker of the change to the plan, but lines of communication got crossed and he arrived with the crown moulding cut to the designers plan. In the meantime, the error was blamed on us and we took responsibility for it rather than get into a conflict. Again, looking out for the client's wishes backfired. It was unfortunate that Ms. Campbell was not on site when the decision to alter the plan was made. However, it is the contractor's responsibility to look out for the client's best interests and take the appropriate steps to correct as long as it is not a total remaking of a situation. It must be noted that nearing the end of the contract with Ms. Campbell, I had an employee go to Ms. Campbell's residence to go over any concerns with her. At that point she inferred that all was well and did not want him in the home.
At this point I would like to thank all of the trades for doing a wonderful job. Taking a 70's style home and redoing it completely is not an easy task, but they did a great job. There were issues caused mostly by lack of understanding and lapses in communication and I have apologized for that.
Contractors are just people trying to make a living like anyone else. Sometimes there are errors, and we gladly correct, compensate and go the extra mile.