We are an independent company, locally owned and operated out of Vancouver, BC, with an office in Calgary, Alberta. Since 1998, a significant focus of our business has been providing certified installations of IKEA kitchens. For the last decade we have coordinated commercial & residential renovation projects with exemplary results. Our a read more...
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I had Modus install my IKEA kitchen. There were minor glitches along the way, such as the designers missing some finishing details on my cabinets, which IKEA caught when I went in. The cabinet install went fairly well. The guys who came were prompt and polite. They knew what they were doing. However I had issues with one of companies I contracted through them. I paid Modus for the service. It was not done properly. I tried to follow up but Modus never contacted me again. I had to pay to have things fixed with another company. It cost me far more than it should have. I was really upset with their lack of follow through.
We picked a kitchen from Ikea, had their contractor Modus come to our house and design it, and rip out our old one. Sadly things did not go to plan.
We specifically chose a wood coated countertop (Karlby) and then were told at the point of installation that it wouldn't work for our island as it wasn't finished all the way around. They then said it was our fault because we ordered the parts (from their list) from Ikea and that we chose that one (in the presence of the designer). After disputing having to pay extra for new countertops, they refused to install new ones for us saying "we wouldn't be happy" so my husband learned some quick woodworking skills to do it himself as we were left with a half finished kitchen. The only compensation we got was the cost of one of the countertops that we couldn't return as they had cut it already.
The contractors then wouldn't accept responsibility for denting our 9 day old brand new fridge, so they again said because we might have done it (it is at the exact height of the dishwasher they moved against it to install so it wasn't us) they would only pay for half of a new door. So we refused, on the grounds that by doing so would be accepting some sort of liability ourselves. We wanted them to pay for the damage they had done. We later discovered that the island wasn't even straight because they used the wall which wasn't plumb. They also didn't include one of the tall panels we needed to finish the job in the design and therefore it wasn't ordered until after installation.
In full transparency, Modus did offer to take our countertops back to Ikea for us, when the extra part we needed was back in stock. No date was set however and we needed the money to buy new countertops from Lowes. By this point we were fed up so we hired a U-Haul van and went to Ikea to return the countertops ourselves.
Modus Enterprises has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1998 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are an independent company, locally owned and operated out of Vancouver, BC, with an office in Calgary, Alberta. Since 1998, a significant focus of our business has been providing certified installations of IKEA kitchens. For the last decade we have coordinated commercial & residential renovation projects with exemplary results. Our adept time management skills & foresight in the role of general contractor & project manager have earned us a portfolio of well-executed renovation projects. We also offer Kitchen planning services and as of several years ago, we have expanded to create focus for our design team to become distinguished as interior design + space planning specialists. Our company can provide full service of project management & contracting for kitchen cabinet installation, floor installation, kitchen design, interior design, and renovation. To see examples of some of our cabinet installation work in person, please visit a showroom at the Richmond, Coquitlam and Calgary IKEA stores.
Main contact(s) | Scott Mitchell |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | No |
Year established | 1998 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Limited Partnership |
Licensing information | Contact Modus Enterprises to request licensing info. |
Insurance information | Contact Modus Enterprises to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.