We at Muskoka install Wood Fencing, Chain Link Fencing, Wrought Iron Fencing & Custom Wood Decks using Canadian materials. We take pride in our quality materials & professional workmanship. We also specialize in home renovations, basements, wood flooring, tiling, carpet, drywall, paint & primer, and finish carpentry. read more...
On 4 May 2016 Mr. Sorrenti represented his company to provide a quote for work to expand an existing deck on our house, install stairs, 2 fence gates and replace a few fence boards for our back fence. Start date for the work was supposed to begin on 25 May. He was a no show. No contact or explanation for not showing up was provided. 30 May, started work. His employees left food containers and garbage on our site. No work or communication until 9 June until we asked via email for an update on the status of our projects. 17 June, demolished our old back fence due to rot. This required it to be rebuilt and delayed construction of the deck. Mr. Sorrenti requested another deposit which we provided for this work. 28 June, no show since 18 June. Advised us on 30 June that he was attending his father-in-law’s funeral in Montreal. He stated he would be at the house on 4 July to re-start the work. We later discovered after reading another review on this site that he had given another customer a similar story. An email search for an obituary that seemed to be his father-in-law was found that showed a man who passed away a few years ago and not the dates in question.
On 7 July Mr. Sorrenti removed the safety rails on the ends of our existing deck in order to start working on the deck extension, therefore making it unsafe to use. The deck is over 9 feet above grade. Mr. Sorrenti dug 9 holes for the new planned deck posts and attached a ledger board to our house. I asked Mr. Sorrenti if he had gotten permits for the deck work since he agreed that he would take care of all the permits and contact with the city building office. He stated that the permit application had been started several weeks ago and it was just waiting to be finalized. 16 July, Mr. Sorrenti sent an email with forms to allow him to act as our agent for the city to acquire building permits which were dated 15 July. Clearly, he had not started to permit process when he had stated he had back at the beginning of July.
19 July, Mr. Sorrenti called to advise us that our permit, as we had planned and discussed with him back in May, could not be approved without a variance. The wait time for the variance would be 6 weeks. I contacted the city office building department to confirm when Mr. Sorrenti had first contacted them regarding the permits and plans and they stated it had been 15 July so not back in June as he alluded to. We challenged him on this and he offered and we agreed to a refund. We also told him his services were no longer required. 9 Aug, after several emails and calls he finally answered his email and stated a bunch of personal reasons for the delays regarding the refund and he would get us the refund by the end of Aug. Never happened. I ran into him in Barrie at the beginning of Sept and confronted him about the refund. He stated “Take me to court”.
In the end, another contractor had to complete the deck. Upon initial inspection by the city building inspector of the work done by Mr. Sorrenti, several items of his work were found to be inadequate and needed correction. The post holes as dug were found to be inadequate for depth. Three unnecessary large holes had been dug that weren’t required because of his lack of diligence in obtaining permits before he started the work and there was subsequent destruction of the lawn from this and where the earth had been piled around the yard. They needed to be filled in and re-seeded. The ledger board that was attached to the house had joist hangers installed that had one side cut off because they were attached next to a bolt. So rather than correctly attaching the joist hanger, Mr. Sorrenti cut them, defeating the intended purpose and strength of the item. The building inspector stated he would never had passed the work had it been left in this manner.
Based on my experience, I would not advise using this company.
Michael Sorrenti of Muskoka Decks & Fencing signed a contract with me to install a wood fence on 2 sides with a rear chain link fence at the back of our house and extend our deck,I gave Michael a deposit of $3500.00 to start the job on the 17 Oct. 2016 when he did not show on the 17 I phoned several time finely after a week he called and said his uncle had died and he had to attend the funeral and that he would be there the following week he showed up with no material and started to dig some holes for fence posts and disassembling our deck, he left the following day and said he would see me the next day, the next day no Michael so I tried to phone several times the following the next few days but no return call so I emailed and told him if I did not hear from him I would start a court claim, I Immediately received an email stating that Michael was sick and that he would be here and all the material delivered to our address the following week Michael showed up with 4 posts and some cement for a fence that required 20 posts, he installed 2 posts and again disapared, when he did not show again I called and threatened with court he said he would be here with all the material in a couple of days as he had left his trailer here he showed up and took his trailer but no material materialized, again I told him to return my deposit and his answer to that was that he no longer wanted to work for me and that he would return a part of the deposit less the work he had done so far I have not heard from him.
As you can see by the pictures he tore the stairs from my deck and mostly destroyed the stringers and railing and left me with no fence. I don't think this man is a professional.
Please do not hire this man.
STILL NO REFUND AS PROMISED OF OUR $3500.00
Within two months of install...the 2x4 shifted.....one year warrenty.
I called.emailed ....Michael promised he will be out in sept...too busy when I called ,emailed in june..
Guess what no show....he bailed and closed business.
He didn't own where he lived in utopia....just leased the house and garage / shop.
Do not use him
I'm sure he will start up another business...beware.
All looks good on paper...2504742 ontario inc.
Takes visa . Mcard. Amex.
Don't use this business...
Our experience with Michael met all expectations, he provided insightful ideas. Even though we were tying into an existing fence we changed style from friendly neighbor to a completely closed in look the finished look is great. In fact my neighbor was so impressed he hired Michael to fence in his yard. Having the work done and finished in a timely manner was much appreciated. We would not hesitate to hire him again or recommend to friends.
Muskoka Wood Decks & Fencing has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Utopia and the surrounding areas is 2.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2010|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Custom designed to customer specs and the Ontario building code. All necessary permits are applied for and we call all locates prior to digging. We can also install or provide you with the correct stain for your deck or fence.
We install and repair Wood Fencing, Chain Link & Wrought iron. We also provide estimates for Insurance companies. All work is done to the Ontario building code. Now providing post hole digging service.
Custom designed and built to code is what we provide for all our customers. Available in Pressure treated lumber or Western Red Cedar.
Complete basement renovations from drawings, wall frame, insulation, sound proofing, wood flooring, drywall, taping, painting, carpet, tile, back splash, plumbing, & electrical, audio, ethernet & digital control panels. All done to customers requirements.
We work with all wood products for Fencing, Decks, Renovations & New Home Construction. We use the new blue boards for framing basements which eliminates molding and moisture. All wood materials are premium canadian lumber products used.
Installing Wood Fencing, Decks and Home Remodeling from baseboard, doors, all trim and hardwood floors. We can provide the following wood materials maple, oak, cedar, pine, cherry, and cork.
We remove repair or install all hardwood & laminate flooring. All products used are manufactured in Canada and come with manufacturer warranty.
We at Muskoka install Wood Fencing, Chain Link Fencing, Wrought Iron Fencing & Custom Wood Decks using Canadian materials. We take pride in our quality materials & professional workmanship. We also specialize in home renovations, basements, wood flooring, tiling, carpet, drywall, paint & primer, and finish carpentry.
For a free estimate please contact us (705) 792-8760
|Main contact(s):||Michael Sorrenti|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Muskoka Wood Decks & Fencing to request licensing info.|
|Insurance information:||Contact Muskoka Wood Decks & Fencing to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Muskoka Wood Decks & Fencing has contributed 5 responses to the following questions posted in the 'Ask the Pros' forum