North Shore Home Services Ltd.

Got my gutters cleaned. Technician left an absolute mess in the yard, and on new patio roof. Was left with a bad taste in my mouth, so got up on the roof to inspect the gutters, and they where still very dirty inside! They also charged me to fix two of the seams on the high section of the roof, which I cannot access to check. The next rain we got, the gutter is leaking!! They never fixed it!

Don’t use!

Response to North shore’s response:

North shore dis provide photos after several emails.

The money for the seams not sealed was never refunded like they state.

The yard was never cleaned like they state. They did offer to come and clean the yard, after I had cleaned it myself.

They offered to come and seal the corners that they never did, even though I was charged for it. To date I am waiting for this to happen…

Communication was so poor with this provider, they showed up on the wrong day to start. Then, the work performed over the weekend did not match what was discussed on the phone or email. They were supposed to give a spot moss treatment and failed to inform their contractor of this, so he came without the needed materials. To make matters worse, over the weekend when attempting to call the agent, he was completely unresponsive and their phone services are outsourced to a 3rd party. The bill then came in above what was expected and after calling, was told they would raise it with their manager. They did not, so had to call again. In the end, nothing was done to correct all the miscommunication and overcharge. Highly recommend you steer clear of this provider!

My wife and I contracted North Shore Home Services to install gutter guards and clean out boxes on the downspouts last year. We specifically ordered Alurex brand guards after doing our research and realizing that Alurex is a great brand. However, North Shore Home Services Ltd., installed the wrong material, and instead installed a cheap inferior product. I reached out to North Shore Home Services 4 times without a response, so I then contacted the manufacturer Alurex directly, who then confirmed that the product that was installed was not Alurex. On my 5th email to North Shore Home Services, Earl Troy Thompson, the owner, tried to tell me this was a communication error and that it was my fault. However, I had the email thread with an employee which clearly indicated what we ordered, and as well I had an invoice from a second separate employee, that was for Alurex brand gutter protectors, and charged/paid in full. In addition to installing the wrong type of gutter guards, we had 4 down-spout clean out boxes installed. The quality of the work was terrible. The boxes were spray-painted to match what we'd ordered (a sage green colour), however the painting was so poor that the dark-brown base colour was clearly visible. Additionally, they installed 2 different types of boxes on our house, so they aren't even uniform. We also had agreed (in writing, and as per the purchase order) to have these installed between 3-4 feet high. We live in an area which gets a lot of snow, so it's important for these to be off the ground. They were installed at all different heights below 3 feet and just above the ground level, and not one of them was installed at the agreed upon height, and again not uniform. The installers left jagged sharp metal on the down-spouts which is really quite dangerous for small children or pets playing in our yard. The clean-out boxes now get covered in snow and damaged by shovels during the winter. One of the boxes was installed too close to the down-spout mounting bracket and doesn't even open as a result. Troy Thompson refused to take responsibility for this error, despite his employee admitting to me that he'd made the mistake, and instead offered us an insultingly low refund. Troy was also incredibly unprofessional over the phone and email, very hostile and rude as well. We did not accept the refund and instead took North Shore Home Services to the Civil Resolution Tribunal, where we won our case and North Shore Home Services was ordered to pay us. Since our court ordered decision, Troy Thompson has refused to pay us. As such, we have now had to involve local Sheriffs to pursue matters further. North Shore Home Services boasts on social media and their website that they have an A+ rating on the BBB website, despite not even being an accredited company, however this is an outright lie as they are a C- rating at the time of this review being filed. Working with this company, and Troy Thompson, has been a nightmare and we still have not received any of the refund that was originally offered by Troy, or any of the money awarded to us by the Civil Resolution Tribunal. I would recommend that anyone considering hiring this company read the many negative reviews before making a decision. This has been a terrible experience. I will say though that the folks at Alurex have been incredibly helpful, and in no way should this reflect poorly on them.

I liked the outcome of the work performed. I left for work that morning and the first thing I saw when I came back was a clean roof...and the gutters were no longer growing plants!

The only regret was I wish the carport roof had been done too. Don't know if this is part of the roof or not. Next time I'll mention it.

Very pleased with the work done.

We contacted north shore Home services and have our roof and gutters cleaned. We were quoted a price of approx $ 320. We had asked for a written quote, but this was never received, and the workers showed up without us knowing. We had been asked to provide a credit card number to "hold" the job, however we advised that we wanted to pay cash...the next thing our credit card was charged $472.00.

We are very unhappy with the service of this company.

After the torrential downpour last week we found our gutters overflowing and water running down the side of the house. They came out the next day and removed the clogged section and we also had them clean out the rest of the gutters around the house. The 2 gentlemen were very professional and friendly and were able to answer some questions we had about the leaf guard screens. Will be having them back over the summer to install some screens so we don't need to get them cleaned so often and hopefully not run into any more overflowing gutters.

Their quote was for X number of windows. When he arrived he did not have the equipment necessary to do anything on the second floor exterior and borrowed our ladders. The job he was doing was obviously less than their quote called for -- just cold water and a squeegee. We decided not to have him do the lower floor. The chap said that was good because he had another job to go to and wasn't going to be able to finish ours that day anyway. The company had required a Visa card in advance and, although we complained about the quality and incompleteness of the job the charge was processed and subsequent calls were never returned.

I just want to say that North Shore Home Services is a company that I have used before and found them to be extremely helpful to me as I am a senior and find it difficult to get some jobs done on my own. I called them to come and clean my windows inside and out. I had to wait a few days for an appointment because they are usually very busy, but they were there when they said they would be. They moved furniture and flowerpots around for me and did a perfect job on my windows. They left everything clean and put back where they found it. I also liked that they were very friendly with a nice professional attitude. Some of my friends have used them now and they are also happy with the work they have done. Their prices are fair and I especially like that they guarantee their work.