North Shore Home Home Services Ltd. is a Greater Vancouver exterior installation company of gutters, siding, fascia boards, fascia cover, gdownpipes, gutter screening, Hardie Board on the exterior of your home, Strata or business. Our building maintenance services include power washing, window cleaning and glass restoration& read more...
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Communication was so poor with this provider, they showed up on the wrong day to start. Then, the work performed over the weekend did not match what was discussed on the phone or email. They were supposed to give a spot moss treatment and failed to inform their contractor of this, so he came without the needed materials. To make matters worse, over the weekend when attempting to call the agent, he was completely unresponsive and their phone services are outsourced to a 3rd party. The bill then came in above what was expected and after calling, was told they would raise it with their manager. They did not, so had to call again. In the end, nothing was done to correct all the miscommunication and overcharge. Highly recommend you steer clear of this provider!
My wife and I contracted North Shore Home Services to install gutter guards and clean out boxes on the downspouts last year. We specifically ordered Alurex brand guards after doing our research and realizing that Alurex is a great brand. However, North Shore Home Services Ltd., installed the wrong material, and instead installed a cheap inferior product. I reached out to North Shore Home Services 4 times without a response, so I then contacted the manufacturer Alurex directly, who then confirmed that the product that was installed was not Alurex. On my 5th email to North Shore Home Services, Earl Troy Thompson, the owner, tried to tell me this was a communication error and that it was my fault. However, I had the email thread with an employee which clearly indicated what we ordered, and as well I had an invoice from a second separate employee, that was for Alurex brand gutter protectors, and charged/paid in full. In addition to installing the wrong type of gutter guards, we had 4 down-spout clean out boxes installed. The quality of the work was terrible. The boxes were spray-painted to match what we'd ordered (a sage green colour), however the painting was so poor that the dark-brown base colour was clearly visible. Additionally, they installed 2 different types of boxes on our house, so they aren't even uniform. We also had agreed (in writing, and as per the purchase order) to have these installed between 3-4 feet high. We live in an area which gets a lot of snow, so it's important for these to be off the ground. They were installed at all different heights below 3 feet and just above the ground level, and not one of them was installed at the agreed upon height, and again not uniform. The installers left jagged sharp metal on the down-spouts which is really quite dangerous for small children or pets playing in our yard. The clean-out boxes now get covered in snow and damaged by shovels during the winter. One of the boxes was installed too close to the down-spout mounting bracket and doesn't even open as a result. Troy Thompson refused to take responsibility for this error, despite his employee admitting to me that he'd made the mistake, and instead offered us an insultingly low refund. Troy was also incredibly unprofessional over the phone and email, very hostile and rude as well. We did not accept the refund and instead took North Shore Home Services to the Civil Resolution Tribunal, where we won our case and North Shore Home Services was ordered to pay us. Since our court ordered decision, Troy Thompson has refused to pay us. As such, we have now had to involve local Sheriffs to pursue matters further. North Shore Home Services boasts on social media and their website that they have an A+ rating on the BBB website, despite not even being an accredited company, however this is an outright lie as they are a C- rating at the time of this review being filed. Working with this company, and Troy Thompson, has been a nightmare and we still have not received any of the refund that was originally offered by Troy, or any of the money awarded to us by the Civil Resolution Tribunal. I would recommend that anyone considering hiring this company read the many negative reviews before making a decision. This has been a terrible experience. I will say though that the folks at Alurex have been incredibly helpful, and in no way should this reflect poorly on them.
I liked the outcome of the work performed. I left for work that morning and the first thing I saw when I came back was a clean roof...and the gutters were no longer growing plants!
The only regret was I wish the carport roof had been done too. Don't know if this is part of the roof or not. Next time I'll mention it.
Very pleased with the work done.
We contacted north shore Home services and have our roof and gutters cleaned. We were quoted a price of approx $ 320. We had asked for a written quote, but this was never received, and the workers showed up without us knowing. We had been asked to provide a credit card number to "hold" the job, however we advised that we wanted to pay cash...the next thing our credit card was charged $472.00.
We are very unhappy with the service of this company.
North Shore Home Services Ltd. has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in North Vancouver and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1995|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
North Shore Home Services Ltd. has received complaints from their suppliers and/or creditors
Complaint: Contracted my building maintenance company to do work for them, the client was happy and now they are refusing to pay thousands of $s. Do NOT use them, they do not deserve your business. buyer beware! don't be taken advantage of like me, stay away!
North Shore Home Home Services Ltd. is a Greater Vancouver exterior installation company of gutters, siding, fascia boards, fascia cover, gdownpipes, gutter screening, Hardie Board on the exterior of your home, Strata or business. Our building maintenance services include power washing, window cleaning and glass restoration, gutter cleaning, gutter repairs, roof cleaning and maintenance, steam cleaning, sand blasting, soft washing, moss removal, and pressure cleaning. We can clean any vinyl, concrete, stucco, stone, tile, or wood surface and remove ugly staining caused by pollution and Mother Nature. We also specialize in removal of rust marks on stone or conrete finishes, and removal of those pesky white everflesence marks that leak out of stone retaining walls and outdoor tile and stone areas.. Our painting and coatings division can seal, caulk, or paint pretty much any surface, including specialty applications like smoke stacks that require ultra heat resistant paints, and outdoor concrete or wood areas.
North Shore Home Services has been in business since 1962, and since 1995 has been owned and operated by Troy Thompson, a North Vancouver resident.
Our service territories have always orginated from the North Shore communities of North Vancouver, West Vancouver, and the Sea to Sky corridor. We also service the communities of the Sunshine Coast, Vancouver, Richmond, Coquitlam, Port Coquitlam, Surrey, White Rock, Delta, Tswassen, Pitt Meadows, Port Moody, Maple Ridge, and Langley.
Our seamless gutter installation and dowpipes come in over 47 colors! We have over 8 profiles that can be made continously. Yes we do gutter repairs, and gutter cleaning. We install seamless gutters in profiles of 4 inch, 5inch, and 6 inch, with 5 inch seamless gutter being the most common for most residential applications. We love installing custom Euro-gutters or half round copper, alluminum and zinc gutters with round downpipes. We can make any custom profile and downpipes. We have retrofitted buildings over 100 years old and matched the exact profile they had when they originally built the building.
No one has warranties like us, and we are only a small handfull of companies that can say we've been around as long as our warranties. Ask us to see our WCB coverage and insurance for your protection! We are the only Lower Mainland company to still carry a smaller 4 inch seamless gutters - great for decks, cabins, or sheds, or even to replace 1 damaged section of gutter on your 50 year old bungalow instead of replacing the whole system. North Shore Home Services also carries a variety of gutter capping and gutter screening including the popular ALUREX and our own Ranger Series NS185 heavy hanger fastening system, with cleanout filter boxes.
All of workers are employees not Sub Contractors, who are Work Safe BC certified for Fall Protection, and Ladder Safety. We also carry a $5 Million Liability policy for your peace of mind. Ask us to see it!
Call us today for a free estimate and a visit to help us solve your exterior installation issues.
Even if you don't choose us - Advice is free!
|Main contact(s)||Troy Thompson , Raquel Wilson|
|Alternate Phone Numbers||604-359-4694, 604-359-4836|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
North Shore Home Services Ltd. has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum