Outdoor Design and Build has 20 years experience with renovations, decks, fences, interlock, repairs, drywall, framing and more. We guarantee our work. We are family owned and operated in Windsor Ontario.
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I gave ODB one star only because I could not give them a ZERO!! 69 days after the first time they said they would be at our home, and the work is still not done! (they were going to start our job ahead of the contract “Job Date”) They just don’t show up or give lame excuses – happened 6 times to us. Refused to return our deposit after they hadn’t even started the job 59 days after the “Job Date” on the contract. Very poor communication. Extremely rude owner. Stay away from this husband and wife team!
I hired outdoor build and design to do a small deck and skirting of my pool and enlarge and roof my back deck. I signed contract with payment details and scope of work to be done on March 10/20 start date was to be March 31/20. Due to covid they rescheduled my start date to May 25/20. They stated my wood would be delivered, I told them would park on road and the wood could be in driveway. The wood was never delivered and they did not start that date, due to they could not fix a tire on a Monday. Job commenced The following day by placing 4 posts and left. The next day they came, first thing they wanted was money? This led to a bad situation as my contract stated 50% upfront on signing and the balance of the 50% on completion. They continually asked for more money in which I would have had no problem with if the job they were doing was adequate and safe. They spent a total of 11.5 roughly on the deck in full. Which is still not complete. I on two occasions asked them to fix portions was told could not. In the end I am left with a unsafe deck and them not honouring their 5 yr warranty.
While the work done wasn't bad, the customer service after the fact was absolutely terrible!
They didn't follow proper procedure and left a haze on pavers. I emailed photos to the manufacturer of sand they used and they confirmed the haze was their fault - but they still insisted it wasn't and refused to do anything about it. A few pavers were put in the wrong orientation - they left power steering fluid stains up and down my driveway - TWICE!: and they new it was leaking!
They operate out of the back of a minivan - it' a real 'mom & pop' outfit.
You can save money with them, but as the old adage states "you get what you pay for".
RE: Rebuttal
As I stated initially the work they did wasn't bad - it was after the fact, customer service.
1.) They DID NOT leave me any sand - they left me an empty bag so I knew what to buy in the future.
2.) I DID NOT add any sand - I didn't have any for one thing and why would I add sand?! How would they even know if I did or not? If they lied about this, how can you trust them?
3.) SUV - Minivan what's the difference.
4.) I do not have a gravel driveway it is Asphalt, that is why it caused damage. Their 'truck' leaked all over when they came to give an estimate and again when they did the job. It had nothing to do with doing the job on time - I phoned them after they left giving me an estimate and they said they were aware of leak at that time.
5.) Their photos are seconds after they did job - haze did not show up until several days later.
Customers job was done correctly. See attached photos. Customer was left with extra polymeric sand and proceeded to add extra well after the job was complete. The customer caused the damage after the fact and has tried to blame us. Customer satisfaction is #1 and Mr Greg refuses to admit he himself caused damage to his own pavers. We do not own a minivan and had other employees work on this job along side the owners. As for damage to a gravel driveway.....
Our truck developed a leak and yes required maintenance as all trucks do . We worked late discovered the leak but chose to not take a day off to fix the truck but instead finished the customers job on schedule. Thank you for choosing us but you caused the damage yourself as anyone can clearly see by the photos the job was done correctly and perfect when we had left and been paid. Calling 30 days after you had ruined it by not listening to after care instructions and blaming a family business for your own mistakes.. we stand by our work 100 percent. We did nothing wrong but give you a discount... Thank you. Once again we stand by our work. Did not contact us until almost 30 days after the job was complete. We have photos as proof they have been provided.
Team ODB was punctual for my quote. I signed a contract and work commenced within 2 days. Demo was done quickly. New drywall, flooring and trim were added. The entire job took 7 days. A crew was brought in to clean up when they were done. My basement looks amazing. I highly recommend Outdoor Design and Build. Mr Hendly
Outdoor Design and Build has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Windsor and the surrounding areas is 0.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 10 |
Approved | 1 | 5 |
Unverified | 1 | 3 |
Suspicious | 0 | 2 |
Overall Rating | 1/5 | 2.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2016 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathroom Renovations, Carpentry, Caulking, Demolition Work, Drywalling, Fencing, Flooring, General Contracting, Handyman Services, Kitchen Renovations, Landscaping, Masonry, Painting, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Stonework, Tiling, Wallpapering
Outdoor Design and Build has 20 years experience with renovations, decks, fences, interlock, repairs, drywall, framing and more. We guarantee our work. We are family owned and operated in Windsor Ontario.
Main contact(s) | Jennifer & Mike Broughton |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | No |
Warranty | We at Outdoor Design & Build provide a warranty of 2-5 years depending on the project. |
Accepts credit cards | No |
Year established | 2016 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Partnership |
Licensing information | Contact Outdoor Design and Build to request licensing info. |
Insurance information | Contact Outdoor Design and Build to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Outdoor Design and Build has contributed 2 responses to the following questions posted in the 'Ask the Pros' forum