Paul's Contracting

We contacted Paul in October 2021. We had a couple other quotes from other contractors and Paul seemed the most organized. We signed the contract and gave the deposit Nov 15, 2021 with the start date in contract of “TBA” but verbally for mid-Jan. Fast forward almost each month thereafter to me reaching out to Paul asking when we were going to be starting our project (a primary bathroom renovation- including a shower that was leaking and non-functional). He bumped us every couple of months (stating Covid and lack of staff) until we reached August where after several weeks of emailing, calling and texting letting him know we could not wait any longer and we wanted our deposit back. He kept brushing us off, not answering and saying ”he will look into this.” On August 30th, he finally responded to a formal email we wrote up referencing the Consumer Protection Act whereby if work has not commenced within 30 days of contract, consumer is entitled to a refund. He stated he would get our depot back ”by the end of the week.” Fast forward again now to Sept 20th and again he is not responding to our calls and emails. He also seems to have deleted his business information on Google where I (and another poster from months before) had given him 1 star reviews. This is not what a mother of 3 kids wants to deal with. It has been a nightmare working with Paul and I regret the moment I called him for a quote. We have had other contractors in since signing with him. Other contractors have (reasonable) wait times, yes, but not the lack of communication that we’ve experienced with Paul. At this point, we are looking into legal action.

A cautionary tale:

We were very fortunate to have Paul help us with seriously compromised sil plates and foundation supports under our cottage. This work was initially undertaken fall of 2021 by another contractor who did not complete the work and left us with an unsafe cottage in the spring.

We were appreciative that Paul works closely with an engineer to ensure he has expert advice in this kind of situation. In consultation with the engineer (Jason Stradiotto, who had explored our crawl space), Paul designed a plan to keep our cottage from falling away from the foundation until his company could schedule a time to do the complete repair. Impressively Paul installed supports, to take the weight of the cottage off the rotted sil plate and joists.

Paul’s presentation and workmanship were impressive. We now feel we have a safe cottage to share with family and friends.

Make sure you have good references when you hire a contractor.. it was an expensive, unpleasant lesson!

Paul and his staff were excellent to work with on our bathroom renovation. I was offered lots of options and able to purchase my own materials. Decisions on details always included my input, although I often sought their opinions with final decisions left up to me.

I was encouraged to discuss with them any concerns I had along he way.

For the weeks they worked in my house they were respectful, arriving on time and did their best to be the least intrusive as possible. Some extra tasks were built in up front and others, within reason, were added as we went along. I was kept up to date on the changes in the order.

The quality of the workmanship was excellent and we are so happy with the end result.

A great job done by Paul and his team. Very professional and courteous with good communication with updates. We valued their experience and helpful suggestions for improvements to our original plan. We didn’t hesitate to contact Paul for this project as he had previously renovated our master ensuite beyond our expectations.

We recently had Paul's Contracting in to complete a basement Reno for us. From beginning to end it was a pleasure to work with Paul and his team. Paul by far had the most detailed project outline and quote which made me feel confident in what we were getting for our money and also made me feel like I knew where our money was going / that we weren't going to get hit with a bunch of additional costs at the end. Paul also made sure that he knew exactly what we wanted, but also shared his expertise on how we could improve our project vision without necessarily increasing the cost. Paul was very honest with his project completion timeline and once our project started his team was here every day making sure the work got completed. Very happy with the completed project! This is the second major Reno we have had done by Paul's Contracting (full master bath demo/reno previously) and we would have them back again!

I am a little late submitting my review, but we hired Paul and his team to redo our main bathroom in February. Things were pushed back a bit due to supply chain issues but we had no problem with that, things were out of their control. From start to finish, Paul and his team were very professional. Explained in detail everything that was getting done. They did a fantastic job and everything was cleaned up at the end of each day. They always went the extra mile and asked my husband and I, our thoughts and always explained what they were doing the next day. They kept on track and we are very pleased with this company. We will hire them without a doubt for future Reno’s.

Ryan & Kelly from Innisfil

We are very impressed with the quality of work by Paul’s contracting. Paul first gave us a very detailed quote and layout of the bathroom renovation after seeing the space and speaking with us on what we wanted. Paul and his crew worked around our schedule and were very professional, trustworthy and knowledgeable taking the time to make sure all our questions were answered as well as involving us with the layout and design along the way. My husband and I decided to change all faucets and hardware a different colour after the demo had begun and Paul was opened to these changes and made sure we got exactly what we wanted in our bathroom. We are very happy with the results!

My bathroom and kitchen/hallway floors are exactly what we had envisioned. We absolutely love them!

Paul's team was fantastic!! They were knowledgeable, polite, respectful and personable.

I would recommend Paul and his team to anyone looking to enhance their home.

I was impressed from the beginning when I asked for an estimate.

Paul was very quick to back to me with a very detailed list of materials required including prices and labour costs for the job. I felt confident with the payment schedule that was presented to draw as each stage was completed. Paul is very organized and also included proof of insurance and WSIB without having to ask for it. I had my basement bathroom renovated.

Paul was very patient and flexible as I made changes to the original plan and had decided to knock a wall out and make the bathroom bigger. Paul and his team exceeded my expectations for the job. I am amazed at the final result. I will continue to use Paul and his team for future projects. Paul's Contracting is highly recommended. I give it a 10.

Paul & his team did a fantastic job completely renovating our master bath. They were professional, clean, and did top quality work on every task throughout the job.

I particularly appreciated the attention to detail they showed during the entire process, any tiny imperfection is addressed, and taken care of, and it shows in the final product. Most of the issues were problems our electrician created (no relation to Pauls team), or with products we bought.

A real challenge with our project was our request to have it wheelchair accessible, and they solved this very elegantly by building a custom tile ramp as it was not possible with the structure of the home to do a curbless shower without major work.

It did take a longer than we expected, both before work could start and once started it ran for longer than the estimate. I'm sure covid has been a major factor with this, however the project was reasonably close to on budget, and the added costs were things we opted for, and the need to modify a bulkhead in the kitchen below the washroom to facilitate the drain pipes. Overall I found this to be very fair, and had no issue with the extra costs.