We Are GTA's Most Trusted Basement Renovation Company! We specialize in basements, let our experts show you why! Our services include basement finishing, remodeling, and complete demolition and re-build. As a family owned business, we take pride in our work, and we hope we hear from you soon to show you why we are the #1 Bas read more...
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I have these guys finishing up my basement as we speak, we are now entering the 7th week of a project initially planned for 4-5 weeks, without any clear communication on delays or the reason behind pushing out dates...beyond my own frustrations with their lack of communication here are a few facts about some of the things I had to experience through my project (still unfinished):
Signed my contract back in April 12 with a start date of early June, they called me mid-June to ask for a early July, I had to call the day before planned start to realize they had forgotten my start date and scrambled through making last minute shifts to start me on July 4th
Material Delivery went well -Framing went well (I thought), they were asking questions along the way which was good -When the boarding started, the drywall guys couldn't install their boards as the framing was off and unfinished...work had to stop -Electrician came for his part, did his job and followed my instructions for pot lights positioning, framing guys came back and misaligned everything (pot lights were 3-4 inches off and not forming one line) - HVAC guy connected the return to the air supply, and still not fixed, funny thing is that HVAC guy is actually arguing someone changed his install - I noticed trades were coming in and off without any quality control, I emailed them asking who does QC they replied stating that my site manager was on vacay...through the period though no one controlled boarding, mudding/taping, first paint or flooring, etc...
There were also a number of imperfections, all called out during the substantial visit, I'm not mentioning any of them here as I consider all to be "normal" and they were good saying they'll be fixing all We did the substantial visit on Aug 3rd, and I had left town for business for one week, came back on Aug 12 and found that no work was done for a whole week, no heads-up of delays or issues communicated to me... I understand projects have challenges, but I need a better communication and transparency to the timelines along with a better follow up on the issues I keep calling out, I plan to post another review once the project is complete and will share how things ended up being closed.
We appreciate your review and you are not the first to comment on the communication issue. We have had rapid growth in the past year and indeed, managing communication has been an issue. But it is one we are not ignoring. This is a critical process to us and we are taking these comments seriously. We are implementing new training and communication protocols, that will be rolled out as soon as possible, in an effort to better address problems such as these. We are not always perfect, unfortunately, but we are always striving to be, We value our clients and their feedback, and we are dedicated to building the company as it grows to be the best Basement Build company in the GTA.
Great team, always answered any questions that I may have. They were very prompt to reply to my calls and text messages. The decor centre has a variety to modern color materials to choose from. The quality of their materials are mold free for life. It's especially great if you have small children playing in the basement.
One of the major factor I chose Penguin was the material they use. I wanted my basement to be integrated into the rest of the house as a full functional space. The fact they use magnesium oxide board with steel frame peaked my interest the most. These boards are stronger, mold/mildew free and provide superior fire resistance.
After contacting the office, they set up an initial consult, which require 2+ hours at my house. David, the designer was very kind and courteous. He took time to answer all the questions provided very detailed quote. I had a good feeling about the company already at this time, judging from their quote system and professional teams that would take care each category of jobs separately. I especially liked the fact that they don't rely on subcontracting, which could cause so much problem.
At the initial meeting, I signed the contract and was set to go. Project manager was assigned to me and contacted me to set up a meeting at their designer center, where I would select materials to be used(color or floor, door, etc). It was quick and easy process. The only thing was that their supplier for the floorboard did not have stock for the exact color of floor I wanted at the time. However, it was not a major issue and rather than delaying/waiting, I wanted the job to be done before winter, so I chose alternate color that works as well.
The actual process took about 4 weeks, that includes framing, board, floor, staircase carpeting, electrical wiring, painting. I also chose open ceiling where beams and wires are exposed but all painted.
Each team/person for the job would arrive as per the schedule(the details and any changes to work order, payment info are posted on Builders Trend site), and project manager checked in regularly to oversee the job. Any changes to the initial quote would be posted on the Builders Trend in the form of work order. I really liked the professionalism of the whole process.
Their onsite teams are comprised of well experienced crews. Each team will come in the date they are assigned and finish the job quickly and neatly. I could see they are very skilled and have good knowledge about finishing basement.
Asides from minor glitches, I am very satisfied with their quality of work, the whole process and systematic quote/work order. Penguin is definitely not cheaper than other contractor, but The material and workmanship are worth the money. I suggest anyone who is planning to renovate basement to have clearer vision in their mind regarding the space they want to create. The more detailed your plan is, the less changes to the work order, hence quicker and smooth process.
My daughter, who rarely came down to basement, now would not leave the newly renovated basement. After renovation, it not only became very integrated part of the house, it actually became main family hangout area.
As a family, we had waited for the right time and the right contractor to provide us with the basement of our dreams. We had been discussing a basement renovation for extra living space for some time but had no previous experience in hiring a professional contractor. That is until we had researched Penguin Basements Ltd after seeing a lawn sign in our own neighbourhood. We had never been involved in renovations prior to this one and were not certain what to look for or what questions to ask when interviewing for a Basement Contractor. Penguin came by within a few days of contact- provided us with a very thorough presentation and also was attentive to our wishes of how the basement plans would be completed. Gerard was professional and well prepared for the first meeting at our home. The entire staff at Penguin was courteous, reliable and respectful of how we had wanted the outcome of the renovation to be. After that first meeting with Gerard, my husband & I were ready to commit with Penguin for our basement renovation. We were very impressed with the products used by Penguin, such as the magnesium oxide wallboards & steel framing, which is guaranteed by Penguin to be mould & mildew resistant. This was also an important health safety factor in making our decision in hiring Penguin Basements Ltd. The frequency & reliability of communication and job workmanship to us was important and amazing- making us truly feel that we were a part of the entire renovation process from start to finish. The 'Team Approach' was evident from the initial office meeting where Gerard introduced us to Guy. Later we were introduced to Robert at the Design Centre and then the Project Manager, Juliano. We were totally impressed with the entire team as a whole and with the professionalism and pride that was evident in the manner in which Penguin conducted business. We could not have asked for a better result with our beautiful basement. It is now a space that we can enjoy as a family for many years to come. This to us is what commitment to a job well done is all about. To anyone reading this review who is thinking of a Basement Renovation- then we would strongly recommend Penguin Basements - you will not be disappointed in the professionalism and workmanship results delivered by a great team.
Kerry and Rob Doucet
Penguin Basements Ltd. has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2010|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a family owned, full-service Basement Renovation Company. We offered a mold free, fire-rated wall system that will turn a cold, damp basement into a comfortable, dry, living space. We offer a FREE, full inspection, digital design and complete detailed estimate. Call for your estimate today!
We Are GTA's Most Trusted Basement Renovation Company!
We specialize in basements, let our experts show you why! Our services include basement finishing, remodeling, and complete demolition and re-build. As a family owned business, we take pride in our work, and we hope we hear from you soon to show you why we are the #1 Basement Renovation Company in the GTA.
|Main contact(s)||Guy Solomon|
|Listed with TrustedPros since:||2014|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Penguin Basements Ltd. to request licensing info.|
|Insurance information||Insurance information available upon request|
Penguin Basements Ltd. has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum