We Are GTA's Most Trusted Basement Renovation Company! We specialize in basements, let our experts show you why! Our services include basement finishing, remodeling, and complete demolition and re-build. As a family owned business, we take pride in our work, and we hope we hear from you soon to show you why we are the #1 Bas read more...
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Overall my wife and I are really satisfied with the work Penguin Basements has done. With all of the horror stories you hear about renovations, it turned out to be a mostly smooth and rewarding process.
We started out with Rick giving us some amazing designs to choose from. It was a detailed and informative meeting that gave us peace of mind knowing that everything would be done correctly, with permits and necessary inspections.
One of our biggest concerns was the schedule and timing, with a newborn at home and Christmas around the corner. We were concerned with sticking to the agreed to timeline. Permits caused an initial delay but Josh (our Project Manager) and his team were great at accommodating our project and minimizing the lost time. Using the buildertrend app and having access to Josh and the schedule was very helpful. It made it much easier to plan with our dog and newborn at home.
Our basement has gone from an original 1960’s basement to a modern day masterpiece. While we knew issues came with an old basement, they did a great job of overcoming and maximizing those challenges through design and construction. It is a much more efficient use of the space and in a cost effective way when it came to where to place bedrooms and having egress windows, etc. We now have two bedrooms, a large open common area, a bathroom, a laundry room, and a functional storage room.
Josh, Kyle and supporting crew were friendly and accommodating to work with. We had a side entrance to our basement so at times we hardly noticed they were working; At other times they made sure to update and coordinate with us while they were there.
They turned something I particularly thought would be stressful and painful experience into a process I could handle. Now we have a basement we’ll love for a long time and that is ready for our growing family! The kids will have the best parts of the house!
This company signed a contract with us to renovate our kitchen. They held our deposit for a year while we spent hours going over and over the designs with them as they kept changing their designers, some left and some were fired. By the third designer we were very worried and asked to meet the owner. He came over and apologized for "disappointing us" but said "its like you wanted a Porsche but came to a Toyota factory" so I think we will not be able to do the job. I was stunned!. We could have finished our kitchen a year earlier with a different company but they told us they would be doing a better job and that we could "trust them" so we cancelled the first contractor. Now we are left to start the whole thing over again.
I highly recommend Penguin!
Things had a rocky start with them. However, once the communication issues were resolved, I had nothing but a positive experience. Everything was on time, the finishes are perfect and our apartment looks amazing. We are so happy we chose Penguin.
Shot out to Vince, our project manager. He listened to us, provided us with almost daily updates and honestly did a great job.
If I ever have another place that needs a reno, I will call Penguin without a doubt.
I have these guys finishing up my basement as we speak, we are now entering the 7th week of a project initially planned for 4-5 weeks, without any clear communication on delays or the reason behind pushing out dates...beyond my own frustrations with their lack of communication here are a few facts about some of the things I had to experience through my project (still unfinished):
Signed my contract back in April 12 with a start date of early June, they called me mid-June to ask for a early July, I had to call the day before planned start to realize they had forgotten my start date and scrambled through making last minute shifts to start me on July 4th
Material Delivery went well -Framing went well (I thought), they were asking questions along the way which was good -When the boarding started, the drywall guys couldn't install their boards as the framing was off and unfinished...work had to stop -Electrician came for his part, did his job and followed my instructions for pot lights positioning, framing guys came back and misaligned everything (pot lights were 3-4 inches off and not forming one line) - HVAC guy connected the return to the air supply, and still not fixed, funny thing is that HVAC guy is actually arguing someone changed his install - I noticed trades were coming in and off without any quality control, I emailed them asking who does QC they replied stating that my site manager was on vacay...through the period though no one controlled boarding, mudding/taping, first paint or flooring, etc...
There were also a number of imperfections, all called out during the substantial visit, I'm not mentioning any of them here as I consider all to be "normal" and they were good saying they'll be fixing all We did the substantial visit on Aug 3rd, and I had left town for business for one week, came back on Aug 12 and found that no work was done for a whole week, no heads-up of delays or issues communicated to me... I understand projects have challenges, but I need a better communication and transparency to the timelines along with a better follow up on the issues I keep calling out, I plan to post another review once the project is complete and will share how things ended up being closed.
We appreciate your review and you are not the first to comment on the communication issue. We have had rapid growth in the past year and indeed, managing communication has been an issue. But it is one we are not ignoring. This is a critical process to us and we are taking these comments seriously. We are implementing new training and communication protocols, that will be rolled out as soon as possible, in an effort to better address problems such as these. We are not always perfect, unfortunately, but we are always striving to be, We value our clients and their feedback, and we are dedicated to building the company as it grows to be the best Basement Build company in the GTA.
Penguin Basements Ltd. has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2010|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a family owned, full-service Basement Renovation Company. We offered a mold free, fire-rated wall system that will turn a cold, damp basement into a comfortable, dry, living space. We offer a FREE, full inspection, digital design and complete detailed estimate. Call for your estimate today!
We Are GTA's Most Trusted Basement Renovation Company!
We specialize in basements, let our experts show you why! Our services include basement finishing, remodeling, and complete demolition and re-build. As a family owned business, we take pride in our work, and we hope we hear from you soon to show you why we are the #1 Basement Renovation Company in the GTA.
|Main contact(s)||Guy Solomon|
|Listed with TrustedPros since:||2014|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Penguin Basements Ltd. has contributed 4 responses to the following questions posted in the 'Ask the Pros' forum