Phenom Construction offers immediate and reliable attention to all construction matters. Our Superior creativity and customer service keep Phenom Construction in excellent standings. Established in 2007, Phenom offers customers the highest level of quality construction services throughout the GTA West and expanding Canada wide. Servicing both public and read more...
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This was by far the absolute worst contracting experience I have had. They left the job site a disaster, had materials and garbage blowing all over the neighbourhood. There “customer liaison” was rude and demeaning to me. My project cost over double what the quote was. The workmanship is terrible and now the work they have done is falling apart less than 2 years later, not to mention it took over 3 years to do and the job never did get finished. Unless you are looking for a demolition job I do not recommend this company.
Thank you for your feedback. We take client satisfaction very seriously and appreciate the fact you took the time to provide your experience, even though it was a negative one.
We want to first thank you for your business and the patience you provided during what was an unsatisfactory result. It's clear that this was not anything close to our best performance from execution and client management standpoint, and we have and will continue to use your feedback to improve our processes and systems so this doesn't happen again.
To be transparent and fair, there are a number of aspects to your project that we generously undertook to right a wrong and ensure you were 100% satisfied. On several occasions, regardless of our transparency and, in several cases, our absorption of costs with the sole purpose of leaving you a happy customer, we went above and beyond (that's who we are and what we believe in). We returned numerous times to address the deficiencies you identified, of which some were within reason and others were completely unreasonable.
We acted in good faith and to our best effort for an amicable resolution, we offered to complete the work pending a walkthrough. Any attempt to schedule a final walkthrough was ignored/rebuffed/avoided due to when Meghan was informed that upon final walkthrough and addressing the deficiencies she would need to submit payment for the final amount invoiced of $3,867.17. We felt this was fair and reasonable as it was the final 10% owing for the work we had completed (minus the numerous absorptions of costs we undertook throughout the project last year). Regardless of the exposure to risk we acted in good faith to return to the site and identify, address, and fix any deficiencies. When we requested that this additional work, that we were willing to provide at no additional cost, be contingent on the agreement that the final walkthrough would result in the aforementioned balance being paid, Meghan either refused or didn't accommodate our request to have a final walkthrough.
As a construction business, we did everything possible to remedy and fix the problems identified by you. This is common practice to fix any deficiencies and then once they are fixed to collect the final payment that is due (in our policy it is the final 10% of the balance owing). Once we did that, it became clear that your intentions were not to reciprocate and submit final payment for completing all work and addressing all deficiencies.
Nevertheless, we sincerely appreciate where Meghan was able to expose our internal process deficiencies from an execution and customer service standpoint, and have worked diligently to improve on them for the future.
We wish you all the best of success and good fortune in your future.
Phenom construction was my second choice after I was left "hanging" by another contractor. I must say, they saved my reno project! I am truly impressed with every aspect of the work done by Chandler and his crew. They are professional, courteous, respectful and most of all dependable!
From removal of our bathroom and kitchen, tiling over 450 square feet and installing a vanity and all new custom kitchen cabinets AND appliances, every aspect was done to our satisfaction.
Prior to doing any work that they came across that needed to be done that was not in the original agreement, they made sure to confirm (in writing) that I approved the additional expense. That means alot, as there were no "surprises" at the end. Cannot say enough good things about Phenom construction, Chandler or his amazing crew!
Next reno, you will definitely be my FIRST choice!!
Phenom responded quickly to our request for a quote for the construction of a fence around the yard. The quote was reasonable - mid range among those we had received. It was a pleasure working with Phenom. They had a very professional, courteous, friendly and helpful approach, made some excellent design suggestions, used modern materials and techniques and we are very pleased with the result. The crew was always friendly and helpful and kept the work tidy and clean. The job was completed within budget estimates, though timing was perhaps optimistic on their part. Nevertheless we were so impressed we have contracted Phenom to complete extensive additions and renovations to our house. The work is still in progress, but so far we are also very pleased with the helpfulness in design, and the quality of the work they have done so far. I would not hesitate to recommend them for construction work - big or small.
We would like to thank Phenom Construction for the professional experience we received, and the quality of the deck they constructed. Our deck plans were followed precisely, and the deck was completed in the timeframe they provided. As well, Phenom Construction has a great team of workers...each worker was friendly, courteous, professional and qualified for the work they performed. We are extremely happy with our new deck and looking forward to many barbeques on it!
Phenom Construction has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Hillsburgh and the surrounding areas is 4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Caulking, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Demolition Work, Design Build, Drywalling, Excavation Services, Fencing, Fireplaces, Floor Heating, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Gutters, Handyman Services, Home Construction, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Irrigation Systems, Kitchen Renovations, Land Clearing, Landscaping, Non Slip Treatments, Painting, Plastering, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Snow Removal, Sunrooms, Tiling, Trash Removal, Windows and Doors
Phenom Construction offers immediate and reliable attention to all construction matters. Our Superior creativity and customer service keep Phenom Construction in excellent standings. Established in 2007, Phenom offers customers the highest level of quality construction services throughout the GTA West and expanding Canada wide. Servicing both public and private clients. Trusted and respected industry wide.
Our company guarantees Phenomenal service to each and every one of our customers in a timely fashion. We provide creative and phenomenal designs from our highly knowledgeable team of skilled trades. We strive to provide phenomenal quality to exceed our customers' expectations.
Any question you may have or if you would like to request an estimate please do not hesitate to contact us.
|Main contact(s)||Chandler Cutler|
|Alternate Phone Numbers||905-467-5288,|
|Affiliations or other locations:||Phenom Construction / Barrie|
|Listed with TrustedPros since:||2015|
|Warranty||1 year warranty provided on our work/service|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.