I met Russ Orr and David Sharland about three years ago at the Ancaster Home Show .I had a shower stall that was installed about four years previously and because of something I did it had a small crack in the bas . It wasnt leaking but I thought it would only get worse over time .I had talked to other bath fitters and there was no easy fix ,they wanted to replace the unit . I wanted some type of liner that would fit over the old base .
David was at the home show and he said they could do exactly what I wanted ,he took my name and phone number and two days later he phoned to make an appointment and both of them came the next day .They said they could do the job for $1150.00 and I said OK .He (Russ) then asked for 50% deposit and I said I would give him $500.00 ,but he insisted on 50%. That should have been my first red flag as no reputable contractor ever asks for a 50% deposit .I wanted the job done and he was the only one offering to do it without tearing the whole thing out .
He was scheduled to start three weeks later when he received the liner .What followed was the most frustrating three months of my life .He didn't show up and he was impossible to contact ,he never answered the phone and all I could do was leave messages for him and hope he would answer .During this time he (Russ) suffered a debilitating illness, lost two members of his family and the installer broke his arm .
After three months and numerous missed appointments he did show up . He didnt have a liner , he had a piece of material like vinyl flooring that his installer roughly cut to fit my shower base and glued it to the base .He wanted the rest of the money ,but I wouldn't give him the full payment ,so we gave him $400.00 to get him out of our lives . The last thing he said to me was "it is warranted for as long as he owns the company " and I read on the internet that two weeks later he sold the company .
I could not recommend this or any other company that these two people are involved with .Aparently this is what they do ,they run a company as far as they can and then sell it if they can and then they start up again .