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I met Russ Orr and David Sharland about three years ago at the Ancaster Home Show .I had a shower stall that was installed about four years previously and because of something I did it had a small crack in the bas . It wasnt leaking but I thought it would only get worse over time .I had talked to other bath fitters and there was no easy fix ,they wanted to replace the unit . I wanted some type of liner that would fit over the old base .
David was at the home show and he said they could do exactly what I wanted ,he took my name and phone number and two days later he phoned to make an appointment and both of them came the next day .They said they could do the job for $1150.00 and I said OK .He (Russ) then asked for 50% deposit and I said I would give him $500.00 ,but he insisted on 50%. That should have been my first red flag as no reputable contractor ever asks for a 50% deposit .I wanted the job done and he was the only one offering to do it without tearing the whole thing out .
He was scheduled to start three weeks later when he received the liner .What followed was the most frustrating three months of my life .He didn't show up and he was impossible to contact ,he never answered the phone and all I could do was leave messages for him and hope he would answer .During this time he (Russ) suffered a debilitating illness, lost two members of his family and the installer broke his arm .
After three months and numerous missed appointments he did show up . He didnt have a liner , he had a piece of material like vinyl flooring that his installer roughly cut to fit my shower base and glued it to the base .He wanted the rest of the money ,but I wouldn't give him the full payment ,so we gave him $400.00 to get him out of our lives . The last thing he said to me was "it is warranted for as long as he owns the company " and I read on the internet that two weeks later he sold the company .
I could not recommend this or any other company that these two people are involved with .Aparently this is what they do ,they run a company as far as they can and then sell it if they can and then they start up again .
We spent $ 5000 for the job that not been finished and he never follow his due dates. I was without shower for 2 months - (Mr. Russ Orr - owner of the company said will be done for 7 days!!!). On the end I had to hire another company to finish their job.
He claim stroke, death of mother of his "installer" end so on... The guy is crook.
Consider before pay him any money upfront!
My husband and I met Russ Orr of Renovation Dr at the Mississauga Home Show in Feb/2015. We had a meeting with him at our home to discuss what we wanted done and the cost of it. First of all the price was not the issue and we were pleased what Russ had proposed. The issues concerned is the sloppy work done. On the main wall panel of the shower he installed it with 2 big black scratches, which are deep and he said he would flip it to the other side. He claimed it was worse but we looked at it before installation and it was fine. Also the caulking that was done is just terrible, very sloppy and some of it is pulling away.He also left an open gap around the tub spout which shouldn't be there. You can also feel the tub move beneath your feet and the tub is also on a slant.
He also did some damage to our house. Him and his partner spilt a big tub of water in our hallway which ran thru to a spare bedroom and down to the ceiling tiles in the family room. There was about 5 ceiling tiles ruined and NO MENTION of him replacing them, instead he brought a can of primer and sprayed the spots and this only made it worse. Also he would show up late and without all of his material he should of brought with him, so we had to run out to get what was required. These expenses were also out of our pocket as he didn't re-imburse us for them.
You would think that someone looking for business at a home show would be a little more professional. Also Russ worked for Renovation Dr but the soul owner of the Company is Dave Sharland--4 Robert Speck Parkway, Mississauga. And neither Russ or Dave will return any phone calls or e-mails. I DO NOT RECOMMEND THIS COMPANY.
Just to update on my review for Renovation Dr. I have nothing good to say about this company. They should not be in business. After numerous failed attempts to contact them (the owner and the contractor) my husband and I had to get in a plumber to fix their mistakes. The plumbing going into the tub and shower head was leaking right down to our basement. We had to replace all the plumbing that they did. We had to re-caulk the entire tub/shower because the job they did pulled away. Of course this cost us more money. The contractor that did the job now has a website promoting the jobs he has done with taking pictures of the owners and the finished jobs. He did take my husbands picture but I don't see it on his website. He also has not put a customer review on this website. I wonder why? I do know that if I ever run into him again at any home show, he will definitely get an earful from me.
This company doesn't deserve any star ratings at all.
Build My Bath Inc and Renovation Dr. contacted me upon posting of my project on TrustedPros. This is a two men team?? I have lost good amount of my hard done cash to these contractors. They kept my deposit of $ 1250.00 while spending just under 3 hrs removing tiles from my shower stall and left me stranded while asking for more money than originally agreed upon. This company is not registered with TrustedPro, but somehow they get access to your project and will contact you. I did not do good research on these two contractors because of their pushy and loud behavior. So please beware!!
Sufficient data is not available to establish a TrustScore for Renovation Dr. The average TrustScore™ for other businesses providing similar services in Scarborough and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Company Website||Not yet provided|
|Social Media Profiles||N/A|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||N/A|
|Listed With TrustedPros Since||2014|
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|Listed with TrustedPros since:||2014|
|Accepts credit cards:||N/A|
|24 Hour emergency service:||N/A|
|Licensing information:||Contact Renovation Dr to request licensing info.|
|Insurance information:||Contact Renovation Dr to request insurance details.|
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