Roofing For Less has been offering roofing installations in Orillia, Barrie, Midland, Gravenhurst, Bracebridge, Simcoe, Muskoka and Georgian Bay, for over 35 years. Our experienced staff will offer you sound advice about the product and application that is right for your project and budget. We ensure that your roof is installed c read more...
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Let it be known I have no prejudice, I just simply require quality work as would anyone spending over $20,000 on a new roof. We did not receive the bill of goods we were sold, nor did we receive a receipt for final payment, nor did we receive our 20 year warranty as promised, nor did we receive a final inspection or see any drone footage as purported by the website. All we received when we called to ask about the final inspection and when will someone be out to fix the poor workmanship was a snide comment, well you got a new roof didn't you. Yes we did. Will it leak probably not, will there be rodents in our attic? probably if I had not gone out on the roof 12/12 pitch and fixed the damaged soffit's in 7 locations. See the videos and pictures.
They were not the lowest price, we selected them based on what we believed to be the sincerity of the salesman Jason. They Do Not Have their own crews or if they do we received the "B" Team. The Roof Guys out of Barrie. They started out strong, laying tarps everywhere and had one crew member on clean up the first day. It looked great. 2 guys started on the back of our garage and the Lead hand started on the front. 4 dormers, 8 intersection points of soffit's to roof-line. 2 inexperienced guys started on the back. I have informed IKO about the installation quality. bottom line, dented shingles, soffits pushed up and left open for rodents and birds, shingle nails exposed, creased valleys, Valleys that are not finished the same, clean up was average. Can't talk to these people on the job they hate complainers even when you are paying and trying to avoid tearing off work that has been completed. No final inspection or follow up calls. But without a final inspection or proof of a report we are left holding the bag. Why do I say that? Simple, they took final payment against our visa without asking if we were satisfied with the job and if all errors, or repairs were completed. My best advice. DO NOT USE ORILLIA ROOFING FOR LESS.
UPDATE. After our call to IKO customer service 2 weeks ago we were advised that they would look into the concerns around the warranty and we have received an email from Roofing For Less to advise us of a link to our warranty information. I have not opened it yet.
We called many times no one would answer. We received one email response, STEER CLEAR.
Update:
It has been another month the communications have fallen off. I email and get no response. Bottom Line is I have over 35 Leak Points with exposed shingle nails on the lowest part of our roof. Rather than fix the concerns of someone who has paid for a new roof, they would prefer to continue on other jobs. I strongly recommend you do not use these people. One of their other clients has contacted me telling me the same thing happened to him. He ended up having to hire a 3rd party and pay over $1000 to have his roof repaired that Roofing For Less completed in 2017. So please go to the youtube videos to see the quality you will receive if you hire these people. They have been around for 35 years, and I don't know how. Please see the videos. Plus there is a more detailed account of what happened at homestars.
A final inspection was completed and any extra material was picked up after the bin was removed. There were no indications or notations of dents in shingles, valleys or soffits at that time. We do not provide a final inspection report or drone photos to the customer upon completion of an installation nor does it specify we offer this option on our website (?). All phone calls and emails were returned and we have proof of such in our call logs and sent folder. The customer requested that both the 10% deposit and 90% completion payment be processed on his credit card that was provided to us and signed off on that request. Our contracts specify that the 90% balance is due upon completion and it was processed about a week after completion once the final inspection had been completed.
We advised that the IKO warranty could not be registered until payment in full was received and that we had a limited time in which to register the warranty. This is a warranty registration stipulation. Once the payments had been processed in their entirety and deposited into our account we registered the warranty with IKO. The issuance of the written warranty does not come from us but rather IKO directly from the head office in Calgary. The customer was advised it takes approximately 30-60 days from date of payment in full and warranty registration to receive a written copy of the 20 year warranty. We would not expect he would have yet received the written warranty from IKO. We did not send a link to the warranty as no such thing exists, we did send a confirmation and warranty registration number in the body of an email but it was not sent as a link or an attachment.
It is regrettable this customer did not feel satisfied with their installation but we have completed a solid, sound and decent installation according to the manufacturers and our own specifications with a good clean up and have done everything we said we would do in our contract.
Update:
We have responded to each email we have received them. The customer has refused the crews we chose to send to assess the situation so our options are limited. We do not pull a crew from an open roof to address another concern and since other crews have been refused to attend we all have to wait. We have no idea who this nameless mystery customer is that has contacted Mr Bozek as we do not give out our customer info so how this imaginary person contacted Mr Bozek is not known. Mr Bozek has been made aware of the plan to address his concerns and the timeline involved yet he persists in indicating we are not addressing the matter and is implying and stating untrue things. We have our own records of our communication. The next action that will taken by us will be a slander and harassment suit.
Roofing for Less has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Orillia and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 11 |
Approved | 2 | 11 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.5/5 | 4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1990 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
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Roofing For Less has been offering roofing installations in Orillia, Barrie, Midland, Gravenhurst, Bracebridge, Simcoe, Muskoka and Georgian Bay, for over 35 years. Our experienced staff will offer you sound advice about the product and application that is right for your project and budget. We ensure that your roof is installed correctly and to the manufacturer s specifications, as well as in accordance with current codes. Call our certified roofers in Orillia to help you find the roof to fit your style and budget. We also offer free estimates.
Main contact(s) | Jody Johnson |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 1990 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.