This Scarborough area plumber is rated 1.5 from 1 review with a TrustScore of 0.8. Services offered include plumbing, hvac and water heater installation work. Read their reviews, ask about license and insurance information, and request a quote.
Superior Plumbing and Heating began operations in 1997 and has received 1 reviews for an overall customer rating of 1.5. The average rating for businesses providing similar services in the Scarborough area is 2.4. Write a review
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1.5
TLDR: They broke my faucet threading and pipes (which led to water leaks) and went away. Promised sending someone to fix but never show up. Manager Jason refused to return call.
Details:
We have a broken faucet and got the replacement part from manufacturer. We need help to replace it and we contacted Superior Plumbing. Their guys came, unscrewed, turned around and checked about the faucet, then they said they couldn't fix it because it's not a conventional faucet (however the manufacturer sending the replacement part under warranty and said it's just a straight forward replacement).
One of their guys "David" claimed that the pipes and threading were needed to be redone, instead of replacing the faucet alone. He said it is an extensive work and would cost several thousands more. Then he put things back and left.
Later on, water was found leaking from the base of the faucet (even not turning on) and led to water leakage at the underneath basement's ceiling. Water was dripping from the ceiling and soaked the walls and floor. Many things were ruined.
We called Superior Plumbing again and they promised to send someone to fix it but never show up. We asked for their supervisor (later known as Jason). However Jason was forever in meeting and refused to return call.
The faucet was broken but never had an issue if not turning it on, for months, until it's touched by their guys. I suspect their guys came in and tried to create a bigger problem by breaking more things further so that they can charge for more. It's just they didn't expect now the problem is bigger than they imagine.
Now they are trying to avoid the liability and want to get away from this.
Check out the complaints on "Better Business Bureau" about Superior Plumbing and don't make the same mistake as mine.
Superior Plumbing and Heating has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Scarborough and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 1 | 3 |
| Approved | 0 | 1 |
| Unverified | 1 | 1 |
| Suspicious | 0 | 1 |
| Overall Rating | 1.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1997 |
| Member of TrustedPros Since | 2022 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Scarborough area plumber is rated 1.5 from 1 review with a TrustScore of 0.8. Services offered include plumbing, hvac and water heater installation work. Read their reviews, ask about license and insurance information, and request a quote.
| Main contact(s) | Superior Plumbing |
| Listed with TrustedPros since: | 2022 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | We provide warranty terms and conditions for services and spare parts. We have specific warranty conditions for each type of service. You can get more information from our customer support team. |
| Accepts credit cards | Yes |
| Year established | 1997 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Contact Superior Plumbing and Heating to request licensing info. |
| Insurance information | Contact Superior Plumbing and Heating to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
