Servicing all makes and models of Gas Fireplaces and Pellet Stoves. Installation of Wood Burning Stoves, Gas Fireplaces and Pellet Stoves
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Lenox pellet stove built in 2009 needed some thorough servicing.
Scott took a few visits in order to ID all issues, that needed attention!
Thorough cleaning done, the striker replaced, the computer board replaced.
Scott's persistence and professional demeanour exceeded the norm, given the Lenox high end configurations (few in existence / that old). He persevered, and here we are Apr/2024 with flawless/continuous operation.
Scott the man and his talents/experience//persistence were all well noted.
Scott came to service our fire place that wouldn’t start, after paying almost $1000, and 3 separate visits he left and we had a confirmed gas leak. We had atco come in and pin point the issue exactly. We notified him, he came back to “fix” the issue. After he left, he assured it was fixed but shortly after the gas odour continued. Hard to believe after 4 visits and a ton of money we still have an issue. I would not recommend these guys. Scott was nice, but obviously not completely competent in his work. We will now have to pay someone else to actually fix the issue.
Scott came and did an initial assessment, found that the fan needed replacement, and was able to come back the next day. Scott did a very professional job and even had a replacement switch for the wall when the 3-way? incorrect fan switch did not work. He was willing to talk and explain what he was doing in a very timely manner. 5 stars all around.
I called The Fireplace Guy as listed under Fireplace inspection and maintenance. Scott was able to get me in a couple days after I called. He was very prompt and laid out his tools on his own clean blanket. He checked my fireplace over which had not been looked at for over 20 years. We were having some trouble with turning it on and off as well as the remote didn’t work anymore. Scott explained everything to me, fixed my remote cleaned the fireplace and it looks like brand new. Scott did an amazing job and were very pleased with his work. I have a gas fireplace in the basement that wouldn’t turn on with the wall switch. He checked that as well and found that the switch on the wall needed replacing. He did that for us as well and only charged for the switch. His pricing was very fair for all that he did. I would highly recommend Scott for your fireplace maintenance.
Scott was very polite and personable. He preformed outstanding service and detailed explanations of all services rendered. He was able to accommodate on short notice to fix our fireplace, and was generous to offering a military discount as my husband is in the service.
I liked how they responded to my initial inquiry. Showed up on time. Were very courteous and professional. These guys know their stuff!! They also provided some advise as to how to maintain the fire places and even advised how often I should be getting the fire placed serviced. They also charged a fair price.
Scott and his brother showed up on time at 11:30 am, cleaned our 20 year old gas insert, as well as detecting a faulty switch. They hooked up a temporary switch so we could use it until they could pick up a new one in the city. They said they would come back with the new switch later today. At 8:30pm they came back and installed the new switch. The fireplace works better today than when it was new.
Fully professional, personal people that I would truly recommend to anyone looking for honest workmanship and friendly service.
The Fireplace Guy has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in St Albert and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 19 |
Approved | 1 | 18 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2008 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Servicing all makes and models of Gas Fireplaces and Pellet Stoves. Installation of Wood Burning Stoves, Gas Fireplaces and Pellet Stoves
Main contact(s) | Scott Campbell , Sherry |
Alternate Phone Numbers | 780-974-7689, 780-418-0644 |
Listed with TrustedPros since: | 2008 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2006 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact The Fireplace Guy to request licensing info. |
Insurance information | Contact The Fireplace Guy to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.