Servicing all makes and models of Gas Fireplaces and Pellet Stoves. Installation of Wood Burning Stoves, Gas Fireplaces and Pellet Stoves
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I get Scott out at least once a year to do minor and sometimes major repairs to my pellet stove as well as do routine cleaning etc. Scott will always fit my job no matter how small into his hectic schedule.
Had a gas fire pilot light would not stay lit, emailed Scott on a Saturday Night and received a call back within 2 hours, came out on the Tuesday and fixed and serviced both our gas fireplaces which now have never looked better and work perfect.
I am calling Scott Santa Clause as he gave me the best gift for Christmas .. a fireplace I actually get to use finally after 5 years of when I purchased my Condo. He was efficient and quick in getting my fireplace fixed, it literally took him no time at all as he definitely knew what he was doing. If anyone out there needs a Guy like Scott, this is the right place!
Great job Scott, The Fireplace Guy, thank you thank you thank you!!!!
Scott came out promptly when I was experiencing a problem with gas smell from my fireplace insert. He trouble shot it for me and gave me scenarios for fixing it. He was professional, courteous and very very helpful. I would highly recommend him. He has also been in business for double digit years and his knowledge & caring shows.
Thank you to Scott The Fireplace Guy. If my fireplace needs replaced it will be him that I get to do it.
The fireplace guy came out to our house tonight and I was very impressed. He was honest and easy to talk to. He takes pride in his work and pays attention to detail.
We could have paid more, but the repair turned out to be minor and he did not try to sell or do any work that was unnecessary. This saved us money.
Thank for an excellent job done!
RJ
I called Scott last year due to noises my gas fireplace fan was making. He inspected and cleaned the fireplace and determined the fan needed to be replaced. We haven't had a problem with fan since. We did however experience a new problem last week and called Scott again. This time it was the flame quitting. He came out and cleaned it again and explained what the problem could be and what we needed to watch for. Unfortunately the problem didn't reoccur when he was here, but said to give us a call if it happened again. He told us what part it likely was and the cost to replace it but suggested to hold off to see if it happened again. I have recommended the fireplace guy in the past and would do so again.
Terrible experience. Scott came to "fix" our fireplace in November. He was three hours late and the fireplace stopped working two weeks after. Because the service was under warranty for 30 days, he came again to "fix" the fireplace. Once again, the fireplace stopped working three weeks later. We have tried multiple times over the course of three weeks to contact him to discuss options for repair but have not received any kind of response. This guy doesn't know what he's doing and he's extremely unreliable and unprofessional. Will definitely use a company with properly trained employees next time.
The Fireplace Guy has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in St Albert and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 19 |
Approved | 1 | 18 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2008 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Servicing all makes and models of Gas Fireplaces and Pellet Stoves. Installation of Wood Burning Stoves, Gas Fireplaces and Pellet Stoves
Main contact(s) | Scott Campbell , Sherry |
Alternate Phone Numbers | 780-974-7689, 780-418-0644 |
Listed with TrustedPros since: | 2008 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2006 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact The Fireplace Guy to request licensing info. |
Insurance information | Contact The Fireplace Guy to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.